J
Joe
Reviewer
0 helpful votes
60 days: No install, No contact.
I signed up for service on May 20 and was told installation could take up to 60 days. That window came and went with no install, no scheduling call, and no contact of any kind. When I finally chased it down, all I got was a chat agent who submitted a ticket, the exact thing I had already done myself. Since then? Crickets. Honestly, I'm glad I saw how poorly the sign-up process was handled before I became a paying customer. I took it as a sign, cancelled, and I'll wait for a fiber provider that actually knows what it's doing. It's hard to understand how a company advertises a service it can't perform, then can't even manage the most basic follow-up. Poorly run start to finish; I'd be surprised if they last long.
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