Reviewer
0 helpful votes
Excellent customer service and support. I have ordered motorized shades for all windows in my house from yoolax. They work brilliantly, look great, are simple to install and have many options for control. I have received several compliments so far for the shades. I found the customer service agents to be very responsive and helpful when needed. I have no problem recommending this company.
Reviewer
0 helpful votes
Excellent product, fast shipping. Manuals for newer products need to be updated on website
Reviewer
0 helpful votes
Great shade and works well. Easy instructions for measuring as I was worried since it's a semi-circular arch window. I love the choice of having many different colors and also the ability to have blackout shades.
Reviewer
0 helpful votes
Round Remote broken and operation intermittent, changed battery several times and have to constantly tap on it to work. Spoke to customer service and they request a video of the problem. Giving me a hard time on a replacement.
Reviewer
0 helpful votes
I have used Yoolax before and had a good experience which brought me back for my new house! The ease and delivery of my blinds was very fast and seamless!
Reviewer
0 helpful votes
Shipment arrived must faster than I thought. The blind were exactly what I had hoped for and the installation was easy. The online videos took all of the guess work out of the process.
Reviewer
0 helpful votes
You shipped me the wrong size that is not even close to what I want or that the order confirms. I needed the shade a week ago, now I got to wait even longer to get the correct siaze shade
Reviewer
0 helpful votes
Excellent product! The blinds are top notch. They smoothly respond to the remote.
Reviewer
0 helpful votes
Do not buy from this company if you actually need blackout coverage. I ordered custom inside-mount blinds for a 74.125-inch window frame. The blinds arrived drastically short, with the actual fabric measuring under 73 inches. This leaves a massive light gap of over half an inch on both sides, making the "blackout" feature completely useless.When I contacted customer service, they tried to evade responsibility by claiming they have a hidden 0.8-inch "manufacturing tolerance" that was never disclosed when ordering. A tolerance that large makes custom ordering pointless.Even worse, after posting my honest experience, they responded to my reviews by trying to blame me to cover their own mistakes. Instead of fixing their manufacturing error, they choose to gaslight their customers publicly.Terrible quality control, deceptive sizing policies, and unprofessional customer service. I had to file a dispute with my credit card company just to get my money back. Save your time and shop elsewhere.
Reviewer
0 helpful votes
the item doesn't work and there is no number to call of customer service
Reviewer
0 helpful votes
Product was shipped promptly and well-packaged. Instructions leave a little to be desired, but installation was so simple it really wasn't an issue. Remote control was set up already, so blinds worked perfectly right away. Perfect solution to our afternoon glare issue!
Reviewer
0 helpful votes
I quickly realized I had an addiction. My first order was 4 blinds. Top quality and functionality kept me coming back! If support is needed, you wont be disappointed.
Reviewer
0 helpful votes
I just want to say what a great product these outdoor shades turned out to be. Yoolax communication and customer service was outstanding. In addition: 1) The manufacture and shipping was fast (1 day), 2) using UPS worldwide express shipping offered continuous shipment tracking which allowed me to plan my installation time, 3) the packaging quality protected the shades, 4) the manufacturing quality delivered fully functional shades, 5) installation was very simple despite a 10 foot ceiling height and 100 degree Fahrenheit outside temperature, 6) the remote control worked perfectly with all 3 shades, 7) the Yoolax app for iPhone was very easy to setup and use, 8) the shades connected to the app within seconds, 9) the smart hub was plug and play since I had manually set the shade limits with the app before plugging in the smart hub, and 10) I was able to quickly create functioning "scenes" to lower and raise the blinds on a schedule every day. All of my objectives were accomplished on the same day I received my order. My first order was a test to see if these shades were good quality. What I discovered is that they are highly functional, beautiful, and the best value that I've seen in the market. I am already putting together an order for all of the interior windows of my house.
Reviewer
0 helpful votes
great product but could use better instructions on how to program the remote. fast delivery after we ordered and packaged very well.
Reviewer
0 helpful votes
Samples arrived within a short time. Haven't ordered yet but they were highly recommended by our daughter.
Reviewer
0 helpful votes
The blinds were made exactly as I ordered, processed and shipped extremely fast, and the quality exceeds expectations. I would highly recommend Yoolax for your blind needs. Honestly, I was impressed on how fast they arrived and the accuracy and quality.
Reviewer
0 helpful votes
The product was shipped quickly and it was easy to install. I'm happy with the blackout result.
Reviewer
0 helpful votes
These blinds are absolutely wonderful. They came exactly as ordered, were packaged very well and installation was straightforward, quick and easy. We are beyond pleased, and already measuring another rooms to order more.
Reviewer
0 helpful votes
The customer service is exceptional. The delivery is as promised, within a maximum of seven days, and the product is of high quality. The price is remarkably low, considering the service and quality. If you’re considering purchasing it, I highly recommend it.
Reviewer
0 helpful votes
I’m very pleasantly surprised with the quality installation was not complicated. Shipping was quick. I ordered one dual roller shade to test it out now that I have it. I will order for all of my house. I hope to find a coupon code because they are pricey.
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