Reviewer
0 helpful votes
In my opinion x tools makes the best laser products. The software is the easiest to learn. If you have any problems, there is always a video to help you. They do a lot of testing to make sure the product you get is the best and does what it is supposed to do.
Reviewer
0 helpful votes
Outside of the great technicians that you guys sent out (Jon & Whitney - Great people by the way - which were Absolute Rockstars) - the whole experience has been kind of unsettling. My machine has been down since shortly after I received it and the whole process overall has been a big headache as well as disappointing. While I appreciate that through Brian in customer service they came up with a solution and are finally replacing the machine - we then go into another phase to the saga because their shipper of choice to send it out to me (#FedEX) dropped the ball and did not even place the machine on the truck for delivery even though they continued to update the tracking as if they did. Definitely less than what I would have expected from a company like Xtool, but in the end... It appears that they are definitely trying to make things right. Still waiting on my replacement, but I hope that things will be much better going forward. #usxtoolsupport
Reviewer
0 helpful votes
The fact that customer service kept in constant contact with us every step of the way. We had to go back and forth a few times to work out details, but they worked it out.
Reviewer
0 helpful votes
I have the S1 Ultra, the M1 Ultra and the DTF All in One Printer. Well 2 of out of 3 machines has caused me HELL since they got delivered last week in June 2026. Let’s start with the M1 Utra I got it specifically to print and hot foil mainly on card stock or pu leather! I HAVE NOT SUCCESSFULLY HOT FOIL ON ANY LEATHER BLANKS they all got ruined! Since Xtool decided to upgrade or as I put it downgrade there system presets for this material is not readily available, so I’ve been pulling settings out of my ass which is costing me money on the waste materials! The software is NOT USER FRIENDLY so I am still not able to pull settings in from Atomm. Xtool customer service told me that my resolution to this problem is to PAY an “expert “ to teach me. 😳🤯 Reluctantly I booked a session, well between Xtool or the expert, they rescheduled my training from Friday to Tuesday AND THE “expert” DID NOT SHOW UP! No link was sent for the training No follow up email so I cancelled at the end of day Tuesday! BS NOW for the All in One DTF Printer which got delivered June 30.26. Since it came all the film is CRINKLY AND CRACKLY AND JAMMING! All the material that came with the machine was depleted in the same week trying to troubleshoot this issue! Great! Now I have to buy ink…. Waited 2 weeks for delivery! Then my nightmare began again 07/25/26 MORE CRINKLE,CRACKLE JAM! I submitted a ticket and their reck sent me the same OLD STUPID troubleshooting videos on the website. The hardware and software changed from the video so Not user friendly! While’s that would be enough to drive anyone crazy My SN is NOT FOUND SO I CANNOT ADD MY EXTENDED WARRANTY TO MY CARE ($699) sweet! It’s a week since my ticket was opened technically my 2nd week trying to use this shit and the PROBLEM IS STILL THERE! Xtool OFFERED ME A (1) BOTTLE OF WHITE INK FOR MY INCONVENIENCE!!!! This is a damn joke! For all the loss of revenue to my business for not being able to complete any of my orders to my customers, loss ink and film, my time wasted and frustration THEY WANNA GIVE ME $40 BOTTLE OF INK! And an F off email saying I CANNOT RETURN ITS BEEN 30 DAYS. TODAY IS IS DAY 31!!!!!! WHAT A TERRIBLE COMPANY TO INVEST IN! We’ve spent more than 20k in this company for them to spot in our face! As I type there’s No resolution to my crinkle, crackle jam problem. We’ve strip the machine down to its bare minimum and found that the OVEN TRACK IS NOT ALWAYS ACCEPTING THE FILM FROM THE SHAKER TRACK! And IT says I should adjust the ball bearings WHAT A GENIUS!!! That’s all we been doing all week! The misalignment happens at the entry of the oven NOT THE SHAKER! Well I see if this will reach anyone smarter than dweedle in the IT room! While’s he’s getting paid to sit in the a/c room I’m on my knees taking 2 mil videos and troubleshooting per day to No resolution! I AM OVER THIS SHIT!!!!!!
Reviewer
0 helpful votes
I come from the 3d printing world, where I bought lower end machines and tinkered with them to get them dialed in. This was my 1st laser and I didnt want to deal with that so I spung for an X-Tool M2 as my 1st laser with the hopes that I could pull it out of the box and it would just work. And it did not disappoint. Easy set up , easy to use, great results.
Reviewer
0 helpful votes
I am a senior citizen who got into lasers about 3 years ago. I started with the Xtool D1 because it was affordable for a person on Social Security and was said to be easy to learn to operate. At the time I was 74 yrs old, to old to learn new tricks I thought. I was amazed how easy it was to operate and the finished product was fantastic. I started selling my products and doing quite well. Since that time I have purchased a xtool F1, S1, P2, and just purchased the Xtool M2 printer/laser which I really like already. I have also purchased 2 air purifiers, one attached to the F1 which I have set up in my spare bedroom/office. That has my wife's blessing for getting rid of burning wood smell. I have had zero maintenance problems with any machine.
Reviewer
0 helpful votes
I have both the S1 40W and the IR I believe 2w and the M2 10W and ink printer unit. We got the S1 first to elevate the branding on our whipped tallow containers (engrave cork) and have since branched out and are making tons of slate engraved items, wooden Christmas ornaments, product displays for items etc. We have not used the IR much. Tried it on a belt buckle but the engraving didn’t survive the forge. We didn’t really expect it to but wanted to try. It did do a nice job engraving the curved blank; so it does well with normal usage. We added the M2 as I wanted to change our soap packaging. I use muslin bags and print directly on them. I’m honestly very impressed with the M2 for the money. I didn’t think it would be able to quality the S1 provides engraving the slate but I was happily mistaken, it is a little slower but does a fantastic job. I’ve used it to cut paper and wood as well. I prefer the S1 with the honeycomb for the wood but the M2 doesn’t disappoint just has more staining / smoke marks without the honeycomb comb. It comes with little plastic risers but I don’t find them very useful. Overall very impressed with both machines and probably purchasing on of the CO2 in the near future and something more specific for metal after that. My only reason for decreasing to four stars rather than five as I have found the software not super user-friendly that being said, I’m definitely not up-to-date on all the computer stuff. We are going to upgrade the actual computer and see if that doesn’t fix some of the lagging issues. I wish they had more videos on “this is how you…” you can find some on YouTube but it takes digging sometimes. They might have these videos and I just haven’t found them easily. I also wish the tutorials were easier to find again. We just got the M2 and it had three different tutorial options. I selected one and at the end of it the other two were gone. It would’ve been nice to have the option do all three just to make sure I truly understood how that particular machine worked. I know there’s a lot of projects and Attom. It would be nice if either there or somewhere in their own software, there were tutorials with video how to, not just very brief written instructions.
Reviewer
0 helpful votes
M overall experence with xtool has been fantastic. I started my laser journey with a different manufacturer and had nothing but issues and poor responces to questions. When I purchased my first xtool machien The F1 it was night and day difference. The online tutorials were top notch the user software is incredibly intuitive, I now own 4 different xtool lasers the f1, f1 ultra, f2 ultra uv and p2s. I can not say a bad thing about any of them. The xtool studio gets better with every update and build quality and performance is amazing. I am awaiting the deliverary of the omni uv printer and absolutly can't wait to see how it stakes up with the Eufy make that I am currently useing. I have a feeling it will blow it out of the water.
Reviewer
0 helpful votes
I have 3 Xtool machines: apparel, F2 ultra, m2, Omni1 has been ordered I like your approach creating a machine and software. I wish you will create a DRG printer something like Epson f2270 and Brother GTX300 Waiting a new desktop laser with rf tube.
Reviewer
0 helpful votes
As of today I have 6 xTool Lasers and I have only had one problem with one of the and they replaced it fast. All the laser I have do great jobs for what each one is designed for. They are built sturdy and will last a long time if well maintained. I do a lot of wood and slate work with the ones I have and my newest one I'll be doing a lot of crystal and metal work. XTool is the only laser I'll buy, I find them very reliable.
Reviewer
0 helpful votes
I've had this machine for a couple weeks now and it is super easy to use. I am not tech savvy at all and am still easily able to create fun designs for my Etsy shop I just started! There are several super helpful videos on design on the xTool website (and on youtube) that were helpful to get my ideas started :) So far I've mainly been cutting and printing on basswood, but I'm planning to purchase a material bundle to really get the most out of the machine.
Reviewer
0 helpful votes
I am new to crooks and love the easy set up. I was presently surprise who well my project turned out y following the simple instructions. Love my M1, machine.
Reviewer
0 helpful votes
I use x tool products daily I have the xtool s1 laser for engraving. I have been using it for a little over two years and it is still going strong. I make all kinds of thing from cutting out earrings to engraving cutting board. I just recently purchased the xtool dtf apparel printer I have made about 20 shirts so far and it is working great. If you want to know more about it give me a couple months and I’d be happy to give a full review on it. The Xtool products have been great for my little business and the family.
Reviewer
0 helpful votes
Price- Super expensive, when you get down to it and own the machine you realize how much more limited you actually are regardless of the stated usages. Fun machines to work with but way too expensive for the results. Do tons of research on the machine before you actually purchase.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
The xtool m2 is a very good machine with the printer your can do a lot and so can the laser I made several large stickers and projects and it work so well and the software is so easy to use I learn from zero and now it’s like nothing this software helps you a lot
Reviewer
0 helpful votes
we bought 2 machine from Xtool already and we are buying 3 more. WE BOUGHT THE F2 UV AND THE M2 LASER. We are very happy with them .XTOOL already established my confidence in them. their quality is great and service is outstanding. I RECOMEND XTOOL FOR ANYONE WHO IS LOOKING FOR A LASER OR PRINTERS
Reviewer
0 helpful votes
I just purchased my second xTool laser engraver, the F2 Ultra UV, and couldn't be happier. I had already done my own research through Google and YouTube and had decided this was the brand and laser I wanted. The purchase process was easy and straightforward. I have had my S1 for about 2 years now and am happy to say that I have never had to contact support. My next purchase will be the AP2 because I plan to use the F2 Ultra UV at craft fairs.
Reviewer
0 helpful votes
I recently purchased an XTool bundle from their website. I had a bit of trouble when trying to order, but that was sorted by their chat. Once I received my XTool, I had trouble with the machine itself. Support walked me through several tests and concluded that the issue was a bad cable. They sent me a new cable and the machine works perfectly now. When I asked for wood to replace what was used in testing the machine, they mailed me 4 new pieces instead of the one I requested. I am happy with their service and would recommend the XTool M2 product to others because of this excellent service.
Reviewer
0 helpful votes
Update: The Xtool team reached out and confirmed that the first representative provided incorrect information. They honored the price match for me, so everything has been resolved. Thank you! I bought the xTool F2 (ORDER 437254) and like the product, but their Price Guarantee policy is disappointing. The machine was listed for less on xTool's official Amazon store than on their website, where I purchased it. When I submitted a price match request, they told me they only match prices from their website, not from their own Amazon store. A price guarantee that doesn't apply across a company's own sales channels doesn't make much sense. Good product, but the policy feels misleading.
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