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I like trading with WoolX. My shirts from them have lasted and lasted (over six years now). They are a year-round wardrobe staple. I wish they would bring back the heather grey and black/grey stripe I bought several years ago.
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If you are short, this is way too long. Fit like a tunic, which is not at all what I was going for. Refunds can take up to 21 days after you ship the return, despite the main page saying they will come instantly
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I ordered 4 bras from this company. According to their sizing I should have been a size Small. I like bras to be loose so I ordered 3 mediums and one small just for comparison. Only one of the medium bras felt comfortable. Unfortunately the others were very tight and the small was of course was too small. When I went to return I discovered two items were final sale, meaning I couldn’t return them at all. Funny, I thought the website boasted easy and quick reviews. At this price point, they should all be returnable. During the return process, expect to be prompted to accept store credit instead, and then charged $8 to be refunded. Payment being refunded up to 3 weeks after they accept the item back. Wow. Buyer beware!! Also, of the 5 models on their site, 4 are wearing a size small. Not very helpful. Update - Customer service reached out to me and worked with me. I still found the return process needlessly stressful, and they could do a better job guiding people through better use of their models. I am enjoying one of their products, the Mila bra, the fabric is soft, tho a little warm mostly due to its coverage. Looking forward to wearing it in cooler weather.
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I love the Woolx mattress pad. It’s plush and so comfortable to sleep on. I have allergies so the wool pad minimizes them.
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WoolX is an outstanding company. They have gorgeous products, beautiful fabrics, superior customer service and very high quality construction. I am a loyal customer for life. And this review is unsolicited.
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Very disappointed in their return policy. Charging a processing fee for a first time buyer to return product. I did not feel the quality of the product was inline with price charged. Since I had never seen their product, I was not impressed when I received the products. The Ryan hoodie and Hazel tunic was pretty shapeless. Loved the feel of the material, but just was not right for me.
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So easy to order and love reading the reviews and comments on the Woolx Facebook page. It is nice to see what actual customers think abut he products. Seems like a very positive group of people that run it too! Love the fabric too!
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App easy to navigate, good selection of items and easy checkout.
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Slow standard shipping however exchanges are easy. Customer service reps are professional and efficient.
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I have ordered a hoodie and a mystery bag. I love my hoodie so much and the mystery bag had a Cassie dress in a color I like, so I am thrilled. About ready to go on a trip to France and taking both of my Woolx clothing. Love my Woolx so much.
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Wool pants look great, drape well, comfortable and warm, not itchy. Nice neutral shade of brown, pockets are a plus.
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These products are all they say they are. The performance of the fabric is high-quality and up to high standards.
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Orders are promptly filled and when exchanges are needed they are helpful. Quality products.
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Great clothing and gear, and very easy returns and exchanges.
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Woolx uses a personalized marketing strategy that always makes the customer feel appreciated. The models are real people who demonstrate each product on varied body types. Beyond that the products sell themselves! I am so happy I found WoolX.
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I appreciate the quality of WoolX clothing, the timely delivery, and the way they keep customers informed of order status and shipping.
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WoolX used to be a great company in terms of customer service. They recently made changes to their alleged "satisfaction guaranteed" policy with respect to returns. Here's the problem: Customers are no longer given an immediate credit when items are returned via the mechanisms provided by the company. This change is NOT reflected on their product return page - only when a return is necessary. NO ONE advises customers that IF they choose Happy Returns there is NO tracking mechanism - the item is just indicated as dropped off and their customer service representation advises that IF I wanted to be able to track my item I'd have needed to select USPS. Of course it's too late for that. QUICK as a rabbit to CHARGE my credit card - then also QUICK to charge a fee to return an item with NO access to tracking. And a potential 14-21 day wait for a refund. The products are good quality but customer service has been sacrificed in the interest of what appears to be the "float" - hanging onto a refund for up to 21 days. I PAID the charge and returned an item in perfect condition that was on my body for less than 1 minute and now I am waiting for a refund. With no ability to track the package in their system. Not acceptable. I'll purchase from Wool& or another reputable merino wool company in the future. All the prancing and bragging of the owner on social media cannot make for good service.
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