Reviewer
0 helpful votes
There is absolutely no other account executive that we can ever work with Gina Tuhlar is the best in the world and if you have the honors and luck to work with her, your fleet will always be up to date, no money lost or gone. She will fight for you be there for you and answer to you anytime you need.
Reviewer
0 helpful votes
I don’t usually leave reviews, but this experience has been beyond frustrating. I’ve been trying to resolve a simple issue with customer support for days (now weeks), and the lack of response is honestly unacceptable. Multiple messages, follow-ups, and still nothing—no update, no accountability, no effort to fix the problem.
Reviewer
0 helpful votes
Working with Wex has been a huge nightmare. Not one person can help with any issues or questions. They "Escalate" everything, then proceed to do nothing. If you have a ton of time on your hands and want to waste your time with a company that does not care about its customers, this is the place.
Reviewer
0 helpful votes
We’re extremely grateful for WEX FleetOne and the way their team supported our growth. As a factoring partner, they helped stabilize and improve our cash flow with clear communication, reliable funding, and a process that actually works in the real world. What stood out most was that they took a chance on us early, recognized our multi-certified diverse status, and treated us with respect and professionalism throughout. We’re proud to work with them and I'm lucky to have Ryan Knowles and Sarah Scotto as my reps! Reach out to me if you want me to answer specific questions!
Reviewer
0 helpful votes
I'm working with Wex Capital since it was Fleet One factoring they are great. In the past I had many account managers.Now I have a new one, She is fantastic. Always answering my emails. stays on top of my account like she was my partner in the business Her name is Gina truhlar.!! Thanks Gina!!
Reviewer
0 helpful votes
I gets a lot help from Sheila ousley. She always resolves my issues within minutes. Her service is great.
Reviewer
0 helpful votes
I had a wonderful conversation with Shena Walker. She was very patient, understanding and helpful with me. She explained everything I needed to know and plus she gave me more advice how to manage my account. Thank you so much.
Reviewer
0 helpful votes
WEX is our best experience in Factoring companies , Fast , Accurate, fair and reliable and professional, our account manager "Noah Harrison" is one of the bests in this businesses , He is incredibly knowledgeable and professional and most importantly he is always available and responsible ,he is the one who help us to get the best service , he is the only one we have trust and enjoy working with him , in fact the best part of our job is communicating with him and he is the most reason of our 5 stars review . We highly recommend WEX to everyone in this industry .
Reviewer
0 helpful votes
I was having an issue with a charge back to my account. The customer was sending the proof it was paid but my account manager and his team was saying it wasn't received and that I would have to figure it out! I called in to speak with someone else and got to Shena; she was amazing and went above and beyond to fix the issue. Within 5 minutes she figured it out and fixed what my account manager couldn't for over a month! Thanks again Shena for the excellent customer service.
Reviewer
0 helpful votes
It was an easy process to sign to pen a new account, and fuel card. Bree was great help in figuring everything out, answered all my questions thoroughly.
Reviewer
0 helpful votes
Great comunícation i can feel they do care about costumers & i am so happy working with them! Ryan Knowles was really helpful, thanks for all the help & support
Reviewer
0 helpful votes
Unethical UCC Lien Practices – Avoid if You Value Transparency I had an extremely frustrating experience with WEX. I inquired about their factoring services but ultimately chose not to proceed. No contract was ever signed, and no funds were ever disbursed — yet WEX still filed a UCC lien against my business. After requesting they remove the lien, they responded by demanding a $250 "due diligence fee" just to authorize its termination. This is completely unjustified, especially since there was never any binding agreement or financial transaction. This kind of behavior is not only unethical but raises serious concerns about their business practices. Filing liens against businesses without a valid contract or disbursed funds, then charging to remove them, is unacceptable. If you're a small business owner looking for transparent and trustworthy partners, I strongly recommend staying away from WEX.
Reviewer
0 helpful votes
I'm whit bi transport and feel bad about this never done it before but I'm hoping this will bring some one is attention and contact me ASAP they will not take responsibility for their mistakes that is a big one for me
Reviewer
0 helpful votes
Be aware*** I wanted to review their contract, therefore, I processed an application. WEX's contract is way too complex for me. WEX immediately filed a UCC on my company before I signed the contract. Now they want $500 (per the seller) to release me. Very shady behavior, and no company should treat a client or potential client this way. update from 04/21/25. Although WEX Bank asked for my contact info in this chat, and I immediately provided it to them, they never contacted me. FYI
Reviewer
0 helpful votes
Knowledgeable, great personality, answered my question, was patient with my giving her the incorrect trip number
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0 helpful votes
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0 helpful votes
Shena Walker is amazing. She provides valuable information and is incredibly patient.
Reviewer
0 helpful votes
Shena walker was such a nice lady. Very easy to understand, walk me through the whole process without getting frustrated. It’s nice to have people like her representing wex. May we always have a shena when talking to a Custumer service representative.
Reviewer
0 helpful votes
Star is awesome, generally I have a good experience with wex, and Star is exceptional with a great knowledge above and beyond. That's why I give a five star for star.
Reviewer
0 helpful votes
Run run run ! Horrible customer service, no one is answering the phones . Send my funding few days ago and none is contacting me or funding my money !
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