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My experience with Western Union's money transfer services over one year has been excellent. It works reliably and quickly. The security is apparently also at a high level.
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It’s easy and convenient to send money to another country, but the fees are too high.
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I was able to conduct my business in a relatively short period of time.
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A nightmare. I enter lots and lots of required numbers, the computer spins, then tells me there's a problem with the account, which I know there isn't.
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Got a money order. Bank wouldn't let me deposit it. Was told to go online to have it reissued . Online will not take photos of money order so they reissue it called customer service and got a huge runaround Don't use them they took 720 from me
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Since i was in the Philippines i am a a WU customer i love the employees physically work ,untill now im here in USA still i love to send money to tge Philippines online thru WUIts ligit quick and easy no hassle at all
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On July 5, 2026, I visited Walgreens Store #2778 in Elmont, NY to send a Western Union money transfer. I chose to pay with my debit card. The cashier attempted to process the payment twice, but both attempts were reported as declined. Neither attempt generated an MTCN, and I was told the transactions had failed. The cashier instructed me to submit a new transaction at the kiosk and pay with cash, which I did successfully. A few hours later, I discovered that my bank account had been debited twice for the two supposedly declined card attempts—$150 plus an $8 fee each time, totaling $316. Since both transactions were declined and no MTCN was issued, my account should never have been charged. I immediately contacted Western Union, and I was told the matter would be investigated and that I would receive a follow-up. A month later, I have received no update and no refund. I also contacted Walgreens. After being told to return to speak with a manager, then later being told a manager would call me, I never received any follow-up. My bank initially attempted to dispute the charges, but informed me that Walgreens stated the transactions were processed by Western Union. Walgreens, however, has pointed the responsibility back to Western Union. As a result, Western Union has had my $316 for over a month despite the transactions being declined, and neither company has accepted responsibility or taken meaningful action to resolve the issue. I have exhausted reasonable efforts to resolve this directly and am now filing complaints with the Better Business Bureau, the New York State Department of Financial Services, and posting this review to warn other consumers. Consumers should not have to spend weeks or months trying to recover money from transactions that were never successfully completed. I am simply requesting the prompt return of the $316 that was improperly debited from my account.
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For the last 2 years I've used the Western Union app on a browser I won't mention. Initially the app worked fine, but in the last year the app has been so glitchy that often it literately took hours to send. My daughter suggested I should switch to Firefox's version. The app is the same, but I was used to having to struggle... I'm SO relieved to see that the WU App works so smoothly, I can finally send money in minutes again, not hours! It wasn't the app, it was the browser. I'll definitely stick with Firefox's WU app. Thank you SO MUCH!
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It’s a good service, money is ready for collection in minutes.They should make exchange rate a bit better though. Otherwise it’s a good service I can rely on it since I am using it for 14 years now.
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Every experience so far for many years has been Top Tier.I love the kiosk in Walgreens it's my go to in my area . I also utilize the online service to send inmates money easy and quick. Thank you Western Union.
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The reason for this, the money takes too long to send to Jamaica 2 days that was super long.
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Everything went OK but difficult trying too send money seemed relatively slower than normal. I appreciate lots of people using the service. But everything fine at the end
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