SR
Sarah Russell
Reviewer
0 helpful votes
Reviews
GUADALUPE
Reviewer
0 helpful votes
Very unsatisfied
This was my first—and will definitely be my last—time ordering from WebEyeCare. I purchased DAILIES Colors after my eye doctor changed my prescription and recommended this brand. I have worn contact lenses for more than 35 years, and this is the first time I have ever experienced problems like this. The contacts became extremely dry, moved around too much in my right eye, and some even ripped while I was wearing them during the day. Based on my experience, I believe the contacts were either defective or simply not suitable for my eyes. I contacted WebEyeCare and requested an exchange. Although they agreed, I later learned that I would receive absolutely no credit for the opened 90-day package—even though only one 30-day box had been opened and the other two 30-day boxes were still completely sealed and unused. This makes even less sense considering they sell 30-day boxes separately on their website. I tried to escalate the issue to a supervisor, but Mark, the representative I had been going back and forth with, stated that he was the supervisor. Even after I mentioned WebEyeCare’s advertised 100% satisfaction guarantee, his only response was that they could not accept or provide any type of credit for the sealed boxes. There was no attempt to make an exception, offer a partial store credit, or retain me as a customer. To make matters worse, I was also informed that I would have to pay a 25% restocking fee and cover the return shipping costs myself. A company claiming to offer 100% customer satisfaction should stand behind the products it sells and, at the very least, provide a prepaid return label when a customer reports a possible product-quality issue. I will take the loss, but this experience has ensured that I will never order from WebEyeCare again. After more than 35 years of wearing contacts, this is the first time I have dealt with this type of problem and such an unwillingness to help. I would not recommend this website for your contact-lens needs. Pay a little more and order from 1-800 Contacts or another retailer that genuinely stands behind its satisfaction guarantee and provides better customer service.
Report a concern
T
TOM
Reviewer
0 helpful votes
J
JM
Reviewer
0 helpful votes
DS
David S
Reviewer
0 helpful votes
Quick fulfillment of my order super…
Quick fulfillment of my order super easy to order from them and quick delivery - would recommend them
Report a concern
WS
William Seah
Reviewer
0 helpful votes
Fast Shipping and Exactly What I Ordered
Ordering was easy and they have the best prices. Submitted an order for contact lenses and uploaded my prescription from my optometrist. This was my first time ordering from WebEyeCare. In about a week, my contacts were delivered. Great service!
Report a concern
TS
Tal shalom
Reviewer
0 helpful votes
Easy to order , fast shipping , best price !
The process of buying contacts from webeyecare was seamlessly and the shipping was faster then expected. Price was cheaper then my local store for sure 🙏🙌
Report a concern
LH
Lisa Herzog
Reviewer
0 helpful votes
I am a 1st time customer to WebEyeCare
I am a 1st time customer to WebEyeCare. Ordered over 14 days ago. RX was confirmed by Dr.. not specialty or on back order. Says order processed for nearly a week. As of today still waiting. Although I have already received a request for a review about how I’m liking my contacts as well as asking if I want to reorder for more.. so far as a 1st time shopper with this site .. not impressed and do not recommend.
Report a concern
Abby Kruse
Reviewer
0 helpful votes
Where have you been!!!
Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the customer service and number one - the price!!!! Fast shipping, well packaged and same items I would get at my doctors for so much less. Win Win Win. You will not be disappointed.
Report a concern
Karen Darilek
Reviewer
0 helpful votes
Very pleased with ordering experience
I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative stayed on the phone and walked me through the steps. She was very helpful and very patient.She made sure I had everything entered correctly, including my eye insurance. She provided great service and took care of my needs! The price of my order was $387 cheaper than where I have been previously ordering. She explained my contacts will ship tomorrow and I will receive an email with a tracking number.
Report a concern
RK
Roni Korchin
Reviewer
0 helpful votes
Are you kidding me???
Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly. He deserves recognition for the great job he's done. And I will add: Because of Mark, I am now a LOYAL CUSTOMER of Web Eye Care!
Report a concern
Mary
Reviewer
0 helpful votes
I just got my prescription updated and…
I just got my prescription updated and needed to order new lenses. I did not know how to update my prescription on the website. Initially I couldn't find it. Thankfully I received Mark as my customer support specialist. He was extremely knowledgeable, friendly, and made the experience one of ease and enjoyable. I was able to order my new lenses quickly. The customer service was Top notch and I would highly recommend. Thank you so much Mark for making this such a wonderful experience. I will definitely be ordering through Webeyecare again and recommending to friends!
Report a concern
V
Vennesa
Reviewer
0 helpful votes
Great customer service from Mark
Great customer service from Mark! I thought I was texting a chat bot then he asked to call me. We discussed more of the order issue on the phone call. All was resolved and processed within a couple hours. Thank you Mark for taking the time to listen and help resolve the issue at hand!
Report a concern
MS
Marlene Schlecker
Reviewer
0 helpful votes
You must have an issue with your…
You must have an issue with your warehouse cause I have had an issue a few times recovering the incorrect prescription and when you call or email customer service they want to accuse you of lying to them to get something free. Extremely poor service
Report a concern
HM
Harriet Miller
Reviewer
0 helpful votes
K
Ken
Reviewer
0 helpful votes
DK
Deb K.
Reviewer
0 helpful votes
I ordered a 90 day supply for each eye…
I ordered a 90 day supply for each eye and ended up with a 30 day supply for each eye same price as 90 . Throughly disappointed.
Report a concern
Angela Tuszynki
Reviewer
0 helpful votes
Company that cares
Purchased 1 yr supply of contacts, had some issues but spoke with mark and he has went above and beyond to correct what happened, I truly believe this company cares about me as an individual and my health. I will be purchasing in the future just might have to follow up with them but not a big deal
Report a concern
Chris Peters
Reviewer
0 helpful votes
Great customer service and price
Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great cost on contacts. Price on previous provider (Contact Lens King) nearly doubled and they were not willing to come down, while this company honored the original price. Great deal and customer service.
Report a concern
D
Deborah
Reviewer
0 helpful votes
Price is reasonable.
The thing that makes Web Eye Care great is that the contacts come in a very timely manner and at a cheaper price than you can get elsewhere. I tried getting them from someone else last year and regreted it. I will not waste my time any longer.
Report a concern
Page 1 of 2