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Recommended by my step daughter. I saw one in her house and was impressed. So I bought two. Delivery was a little tricky but they arrived eventually. Very pleased that Nina kept in touch throughout .
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Immediate response and resolution of my issue. Fan blade somehow broke and immediately shipped a replacement unit!
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I recommend the fan and company management i bought 2 fans one was not working i complained they gave me replacement because they have good customer service
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Very constant getting back to me. Solve my problem quickly.
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I have 4 of the original Venty fans and I love them. I use them for travel or for helping cool off around the house. When one of my fans stopped working, I contacted customer service and the response from Nina, was quick, and my issue was taken care of immediately.
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The company was on top of helping me, when the fan I received was defective.
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Venty Fan has the best customer service. It has been just over a year since I bought my fan, and it stopped turning on. Customer service responded immediately to my request for help. After a bit of troubleshooting, they sent me a new fan! I'm a fan for life.
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The fan blades make a clicking sound on speeds 2 and up. I have called. Left a voicemail. I have emailed multiple times with no response. Used it around 20 times in less than a year. Quite disappointing.
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I had an issue with my fan, opened a support request. The response to my request was quick Venty resolved my issue to satisfaction. Great customer service!!!
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I absolutely love this fan! I waited and watched the advertisements for a bit before finally ordering it. Well, the fan is as good as they say! I have used it on my bathroom counter to my desk to other parts of my house. It is so handy not having a cord to have to plug in all the time. The fan blows so amazing at several different speeds. This was a great investment. I travel with a small fan all the time. This one came with a case, which makes it even better. I can’t wait to take it on our next cruise. Also, the box charger had been accidentally left out of the package when I received it. Customer service was so very kind and got it to me within a couple of days. Thank you, Venty, for a great product!
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Was dissapponted at first,did not work got a hold of Nina she sent a replacement right away, works great.
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I had a fan that just stopped working. I emailed them and explained everything . They replied very fast and worked with me for few days and we couldn’t get it fix, so they sent me a new. Got it in yesterday. Charged it all night and I’m back in business. Thanks for all the help!
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Speedy response and excellent customer service!
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An absolutely amazing fan. I take it with me everywhere, to work (I work on a building site, office based but we don’t have air con) so this fan makes life easier. I go on multiple camping trips, at least twice per month and this will comfortably last 2 nights without issue. And it sits next to my bed every night too. It’s lightweight, portable and stylish in the hard case. I haven’t really used it outdoors yet and not sure how well it will cope in light wind. I showed my boss this fan and he purchased one to take on fishing trips! He loves it too. Highly recommend this fan.
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I can’t say enough great things about Venty Fan Company and their customer support. I reached out after damaging the USB-C charging port on my fan, hoping to simply purchase a replacement usb-c circuit board. Nina from customer support responded quickly and explained that they do not sell replacement boards, but asked for my order information to see what could be done. Although I was just outside of the one-year warranty period, Nina went above and beyond and checked to see if an exception could be made. To my surprise, I received a brand-new replacement fan today completely free of charge. In a time when great customer service seems harder and harder to find, Venty truly stands behind their products and values their customers. A huge thank you to Nina and the entire support team for their kindness, responsiveness, and willingness to help. You’ve earned a lifetime customer!
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Really fast delivery got the mint color Awsome looking everything it’s advertised for it does great product
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We had an issue with the first fan we bought and the customer service was fantastic in replacing it. Have not had an issue since. Was a great buy
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THIS IS MY 3rd VENTY FAN, THIS IS THE BEST THING EVER!!! THE FAN IS POWERFUL AND IT EVEN OSCILATES...THE LIGHTING IS OUT OF THIS WORLD!! THE GREATEST PART IS THE VENTY CUSTOMER SERVICE TEAM... EXCEPTIONAL!!!! WOW!! KEEP UP THE GREAT WORK GUYS!!!😬💖
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This review is about the shipping and NOT the fan which I haven’t opened yet. They use AMAZON in the UK. I waited in all day and when by 8pm I hadn’t received my delivery I looked at the email I got in the morning. I tracked the parcel only to discover Amazon delivered it just after midday - but dumped in behind bins instead of ringing my bell. I was home. Furthermore, I got no order delivered notification. I reached out to customer service expressing my frustration and Nina wrote a whole email explaining why they use Amazon and that they have no control blah blah blah. At no stage did she even apologise for the inconvenience caused to me. What kind of customer service is that? I suggest some serious training is needed.