Reviewer
0 helpful votes
I have contacted Vtoman on numerous occasions now regarding a fault on my Vtoman 220. I, like others have said, received an email asking for my order number and video of the problem. Like others , I have had no response. It seems that Vtoman only respond to bad reviews on review sites. I await your response Vtoman!
Reviewer
0 helpful votes
I am incredibly disappointed with VTOMAN. As a disabled individual who relies on emergency power backups for critical medical needs, their support has proven to be unhelpful and misleading, consistently failing to honor warranty commitments and delaying responses. Between the late replies and promises that go unfulfilled, this company has shown a complete disregard for customer safety and basic reliability.
Reviewer
0 helpful votes
Poor customer service, one reference number for 2 parcels. One has been stole during the delivery and not one is helping me to resolve this issue made from them. Ah i bought the shipping insurance too and nothing is changed
Reviewer
0 helpful votes
Reviewer
0 helpful votes
The purchasing and speed of delivery were fine, but... 1) you only sent me 1 tracking number despite two shipments, so I had no idea to expect one package days before the other; 2) the solar panel needs handles on the top edge of each section, so that 1 person can more easily set it up alone, as *I will always be when I need to set it up!*; 3) as to how well the system works, that remains to be seen.
Reviewer
0 helpful votes
An easy website and a helpful AI assistant. The purchase was quick and I felt confident in dealing with VTOMAN
Reviewer
0 helpful votes
You’re products are simply the best Would love to sell them for you
Reviewer
0 helpful votes
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Reviewer
0 helpful votes
I want to share my experience with VTOMAN regarding a FlashSpeed 1500 purchase. The product I received had a serious defect and potential safety concern. After reporting the issue, I was told I would receive a replacement unit. That was almost 6 months ago. Since then, the process has been extremely frustrating: * repeated shipping errors caused by their side * incorrect delivery information that I had to personally cover costs for * long delays with no resolution * constant delays and broken communication At one point I was offered alternative lower-tier models (FlashSpeed 1000 / 600), but they are not equivalent to the original product I purchased and do not meet my requirements. After months of waiting and no proper resolution, I requested a full refund instead. As of now, I still do not have a final resolution. I would strongly advise others to be cautious and make sure you are comfortable with potential long delays and poor after-sales support before purchasing.
Reviewer
0 helpful votes
The experience has been good. I want to point out that the shipping address was entered incorrectly during the purchase process. I contacted support and the problem has been resolved. Thank you for your assistance.
Reviewer
0 helpful votes
I had many questions that were not covered in the manual. I emailed my questions and within 24 hrs John answered my email with answers to all my questions. I was impressed.
Reviewer
0 helpful votes
I did have a problem with the generator I got a hold of the company and they promptly took care of the entire problem for me customer service is really good
Reviewer
0 helpful votes
Easy to find the right accessories and check out was fast and convenient. Product arrived fast and as expected. Thanks vtoman! Great power station and customer service.
Reviewer
0 helpful votes
I will keep commenting till my issues is resolved l. Now been 9-10weeks and my parcels have been sent to wrong adress, iv paided for delivery twice. Only received 1 part of parcel 1/2. The ignored for weeks, the a reply to say they sent it separately to London parcel office with no forwarding adress. And now iv no reply at all? I will not jist let you take £900 and not send items! I want my parcels! This has been going on for weeks now and iv got no ware except you steal my money!
Reviewer
0 helpful votes
I purchased a 1500X jumpman power station, the battery charger will get extremely hot actually it’s a fire hazard. Then it just stops charging at all and to add insult to injury the customer service is the worse. Good luck trying to explain this, it’s just a phone number that someone who will try to get your information and then they say someone will contact you. Mind you none of this is done in the states so have an interpreter on hand! “ A few hours later “
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Using the portable battery to power a video projector for outdoor use. Works like a champ, projector is happy and as near as I can tell (I did not 'scope it) the AC is very clean. Battery appears to be well built and easy to transport. About to purchase the cables to allow it to jump start my car (I wish those were much longer.)
Reviewer
0 helpful votes
Reviewer
0 helpful votes
I purchased off Ebay Vtoman 2200, it was refurbished with a guarantee of minimum 12 months. After 7 months stopped AC output so couldn't use mains! Shortly after DC output failed. Contacted Vtoman both online and via Ebay, sent 3 videos of issue and asked to return/refund as unit not fit for purpose, my requests to date go ignored, and since this contains lithium batteries must be returned with Hazmat label and most curriers will not touch this item. Post Office, Evri DPD DHL will not accept. This is a far cry from the email that they sent when I purchased! Dear Customer, Good news! Your parcel has been shipped and is in transit. You can check the status of your order through the carrier's official website using the waybill number. Due to the special performance of this product, in order to ensure that we can provide you with the best service, we kindly ask for your co-operation in the following matters: If you do not receive the parcel within the estimated delivery time, please contact us directly through ebay, we will provide you with the latest tracking news within 24 hours, and provide you with the appropriate solutions. Due to the special nature of the goods, if you feel dissatisfied after receiving the goods, you can also contact us directly through ebay, we will actively provide a solution, and we promise that the goods will provide free returns within 60 days. We promise to solve any problems quickly and will reply your message within 24 hours on working days. Your patience will help us deal with the problem properly! Thank you for your trust and understanding. We are always here to help you! Best regards My requests to get this returned both via Ebay and Vtoman.com go unaddressed. The matter is raised now as a visa dispute. This had at least the minimum of a 12 month guarantee and completely failed in less than 7 months which included no use during low sunlight winter! Very concerned and disappointed!
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