DJ
David Jones
Reviewer
0 helpful votes
Called customer service line for…
Called customer service line for assistance in trouble shooting my inverter. Very helpful team !
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Reviews
RP
Remi Prosser
Reviewer
0 helpful votes
My experience was great
My experience was great. Ordered a Bluetti battery and received it quickly. Customer service was very responsive and made the whole transaction very enjoyable.
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Glenn Weber
Reviewer
0 helpful votes
US Solar Meyer Berger panel order
The pickup at their affiliate in Fontana was quick and easy. Bobby at US Solar really helped me through the order including getting me pallet dimensions to make sure i could easily pickup the order with my smaller pickup. A professional installer was picking up the same panels at the same time I was and said he uses them in many of his installs so that gave me some confidence that I made the right choice.
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Tom Mac———
Reviewer
0 helpful votes
No problem from my end
No problem from my end. Communication was good, shipping was good. I would buy from them again.
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FF
Forefront Fan
Reviewer
0 helpful votes
Exactly What I Was Looking For🌞
Good price, good communication, and everything arrived as expected—that's all I was hoping for, and US Solar Supplier delivered.
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KC
Kevin Cochran
Reviewer
0 helpful votes
Worked with Andrew and was a fantastic…
Worked with Andrew and was a fantastic experience. If I ever need solar parts in the future this would be a place I would easily recommend.
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Alberto Baez
Reviewer
0 helpful votes
Quality and customer support
One of the things I value the most when making any purchase on line is customer support. Unfortunate after the sale is made not many company stand behind their products to answer legit customer question or complain. Believe me I have been burned many time with this. With US Solar I have experienced not only good quality in their products they sale but are very fast resolving any legit complain.
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JJ
Jason Joyce
Reviewer
0 helpful votes
I honestly couldn’t be more satisfied
I honestly couldn’t be more satisfied. Andrew and Seth have been amazing. We got all of our supplies within 2 weeks, which I feel is incredible considering the size of several of the products we ordered. We ordered a few more pieces we needed to add extra panels on Monday and received them today, Friday. Incredible!! The technical help that Seth shared with Andrew and myself was invaluable. Having a tech person present with your sales team is genius. I highly recommend your company to anyone. As I told Andrew, my wife and I intend on installing the same system that we installed for our son as soon as the wedding is over. I truly appreciate all of your help.
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Anthony Herrera
Reviewer
0 helpful votes
Deceptive $99 pricing with predatory $559 shipping fees
This company uses deceptive bait-and-switch pricing tactics.They advertise individual solar panels for only $99.00.Then they add a mandatory $559.00 shipping fee.This fee does not reflect legitimate freight shipping costs.It is an unadvertised markup on the product.I confronted Sales Director Andrew Kurtz about this.He stated they will not give product away.This admission proves the low price is fake.They hide real product costs inside delivery fees.Avoid this business to protect your money. Under federal guidelines, businesses are prohibited from utilizing bait-and-switch pricing or obscuring total costs. According to the FTC Deceptive Fees Guidance, any excluded shipping charges must reasonably reflect the business's actual costs to transport the physical goods. Tacking on a mandatory $559.00 shipping fee onto a $99.00 item to hide the product's true markup is an unfair and deceptive practice.
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BH
Brian Hutcherson
Reviewer
0 helpful votes
Worst experience in a very long time
Very limited product info online for what I ordered, and they were unable to provide further info over the phone. Received a non usable product due to dimensions and despite this being a simple battery cable, they have a zero returns policy. Awful company, go somewhere else.
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Wally Bruner
Reviewer
0 helpful votes
Team was great at helping me with my…
Team was great at helping me with my design and order for my batteries and inverter.
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D
Dale
Reviewer
0 helpful votes
William Burns
Reviewer
0 helpful votes
E
Eric
Reviewer
0 helpful votes
Buyer Beware
**update 5/5** An overnight shipping label for most of the unshipped items has been created. They arranged this at my request so that I could begin the installation while the lengths of rail are freight shipped. I now have confirmation that the rail is also on the way to me and my order is finally complete. I’ll update this review again once everything has arrived, but I don’t anticipate any further issues. It would have been better if my order had just been processed correctly and didn’t require “special attention” but in the end the management of US Solar Supplier went above and beyond to resolve this issue to my satisfaction. Don’t wait 2 or 3 weeks like I did to inquire about the status of your order! **update 4/30** A few hours after posting the complaint and review below, I received a phone call from Robert, the President/CEO of US Solar Supplier. He acknowledged the company has not done a good job with this and offered to refund the freight fee for the entire order (a substantial amount) and expedite sending all of the missing pieces from the order tomorrow 5/1. I have been told to expect tracking information for the rest of my order to be available 5/1. I will update this review again when the tracking # starts moving. I still don’t have a clear understanding of what happened exactly, but I do have some confidence now that the problem will be resolved soon. Buyer Beware: I placed order #9097 with US Solar Supplier on 4/9/26. The order contained (16) solar panels and all of the associated racking to install them on a roof in 2 strings, a grand total of 155 items. I received an order confirmation email later that same day. The text of that email is copied and pasted below……. Thank you for your purchase! We're getting your order ready to be shipped. We will notify you and send tracking when it has been sent. Please note orders will be shipped within 7-14 business days of purchase unless otherwise noted. My Chase Visa was charged for the full amount of the order on 4/11/26. I waited patiently until 4/22/26 when I sent an email inquiring about the shipping status of the order. I received a reply quickly and the text of that reply is copied and pasted below…….. Jack Dolan Wed, Apr 22, 8:59 AM (8 days ago) to me Mr. Cote: Thanks for reaching out. Our orders typically ship in 7-10 business days. This is not determined by whether something is in stock or not, but because of the number of orders we receive. Unfortunately, our warehouse is swamped right now and we are trending more toward the ten than the seven business days. We will contact fulfillment and request they move your order up in the queue. USSS The solar panels drop-shipped from a different vendor in Florida on 4/22. At that time the shipping status for the other 139 items (all “Sunmodo” brand) changed to “preparing for shipping”. Today is 4/30/26 and I have no further update about the shipping status of those items. I emailed on 4/28 asking if they intend to send the racking or not and I have not received a response yet. I contacted Sunmodo directly via email on 4/29 and don’t have a response yet. I will be following up with Chase bank because they do not allow vendors to charge for items that have no expected arrival date. The “7-14 business days” the USSS confirmation email allows them have expired and I have no tracking number or expected arrival date for 139 of the 155 items in the order. The folks at USSS seem to think this is acceptable, I disagree. Do yourself a favor: Type US Solar Suppliers physical address in Kentucky into Google maps and have a look……ask yourself, does this look like the location of a large stocking warehouse dealer where I want to make a substantial purchase? The only reason I placed this order with US Solar Supplier is because I wanted everything to ship from one location in KY so a problem like this didn’t happen. Well, lesson learned. I will not order from US Solar Supplier again and I would recommend against it for sure. They shipped
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JZ
Joe Zarn
Reviewer
0 helpful votes
Great teamwork and expectations!
The whole team works together to ensure we get what we need and when we need it. Excellent communication.. Will continue purchasing as their pricing has been very good.
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Patrick Kemme
Reviewer
0 helpful votes
We have loved our experience with US…
We have loved our experience with US Solar- everything from booking to delivery has been a easy and great experience.
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JO
John O Sobol
Reviewer
0 helpful votes
Great company with great customer…
Great company with great customer service and care of customers needs! Robert has a great team that assist with customer satisfaction with follow up:-)
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Jason Johnson
Reviewer
0 helpful votes
I’ve been purchasing solar modules from…
I’ve been purchasing solar modules from the supplier, including balance of materials for a number of jobs for the past three years and I’ve had awesome communication and great documentation and support whether it be for domestic content or for logistics I would give the team six stars.
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ZV
Zachary Vergata
Reviewer
0 helpful votes
VERY SLOW DELIVERY. IN-STOCK ITEMS TAKE ALMOST 2 MONTHS.
Almost 2 months to receive order that said product was in stock... Also currently waiting on a small order of junction boxes and haven't gotten any updates or a response to my inquiry. Poor communication. Poor shipping times. Not interested in buying from this business unless forced to do so.
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ML
M. LeBlanc
Reviewer
0 helpful votes
My solar panels arrived well packaged…
My solar panels arrived well packaged and protected. Pleased once my order shipped.
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