Reviewer
0 helpful votes
I am very happy with the service. I ordered online and put in my sister in law address as I am out away. The next day I received a call fro my sister in law that everything had been delivered. Thank you. We have also returned hardware before and the process is very smooth. They are very helpful to my family who do erands for us.
Reviewer
0 helpful votes
Good online shopping experience. I sent someone to pick up the bathtub and mirror I purchased online. however, the mirror was not in the Pomona store, and Union Hardware resolved the issue by retrieving the mirror from the Workington branch. the mirror was then collected on Monday, and free transport was provided to my home. overall, I'm pleased with the service and will definitely shop again. also found Union Hardware are slightly cheaper than their competitor next door.
Reviewer
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Invoice was instant . Verification of security for person collecting. Reduced waiting time
Reviewer
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The efficiency of customer service, prompt and availability of products is impressive
Reviewer
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Brilliant service from Union Hardware. The online shopping was smooth, easy to navigate and also showed stock availability in real time. The customer service team is top notch as they respond promptly and make sure that the customer’s wishes are met. One of my best shopping experiences ⭐️ ⭐️⭐️⭐️⭐️
Reviewer
0 helpful votes
Get easier by the day once you get to understand the complexity of product availability and ordering issues you are all set
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Ordering online was super efficient and made my life allot easier. All the items were handed to my driver in good order.
Reviewer
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Greatly appreciate your service. I really liked the professionalism demonstrated by the staff.It was excellent. They do promise what they can deliver at the agreed time. Keep it up, you are going somewhere.
Reviewer
0 helpful votes
I ordered on a Tuesday and only received the consignment on Saturday though they promise a 48hr turnaround if you"re wíthin the city. When I tried to follow up with the online purchase guys it showed they"re not accountable to anyone; that they do as they please. After nagging them they eventually gave me a Fedex number to call and couldn"t provide a tracking number. I called Fedex who gave me a number for another courier. That courier gave excuses and eventually stopped answering my calls. When they eventually delivered I had already assumed I wouldn"t get my order; that my money had gone down the drain.
Reviewer
0 helpful votes
Union Hardware is moving with times ,you can easily shop and pay wherever you are.No hassles on collection.Well done Union Hardware especially the marketing and sales team.
Reviewer
0 helpful votes
Im impressed by the efficiency in processing of orders, for me staying out of the country, i choose the quality of what i want instead of relying on contractors choices.
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The sales agent was very helpful in identifying the product that i wanted. He also advised me on how the product was to be installed. The product and installation were perfect.
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"I placed an online order and requested to pick it up at closing time since I needed to drive across town urgently. I was treated professionally and assisted efficiently and kindly with both the purchase and loading it into my car, even though I arrived right at closing. Very kind—I truly appreciate it!
Reviewer
0 helpful votes
Union Hardware have finally supplied the the manhole cover which initially wasn't in stock, apologised for the mishap, and even provided free paint plus paid-for delivery to my home.l’m very satisfied with how they resolved the issue, and I’ve already ordered more products from their website. Thanks to their follow-up and customer service, Union Hardware remains my first choice for hardware.
Reviewer
0 helpful votes
Reviewer
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Reviewer
0 helpful votes
I ordered online and asked to collect the item at closing time as I had to drive across town to get this urgently. I was treated professionally, assisted with the purchase and loading in my car very efficiently and with kindness despite arriving at closing time. Very kind! I appreciate it.
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