CD
Charles Durst
Reviewer
0 helpful votes
Your watch is great
Your watch is great. Your service is great. But, I only received two batteries and I do not know witch two to replace?
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Reviews
J
Jay
Reviewer
0 helpful votes
Early intervention made a big difference
The watch detected a fall when my dad had a stroke. The prompt follow-up saved his life and minimized the impact with early intervention/
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BA
Brian Atkinson
Reviewer
0 helpful votes
New users so far very pleased
We are till early users but so far I can’t say enough about the support group, their quick comprehensive responses and the overall function of the watch. In particular, the personal we have dealt with have been great!
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H
Helen
Reviewer
0 helpful votes
After a rough startup
After a rough startup, the issues were fully addressed and resolved.
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KH
Karen Hirsch
Reviewer
0 helpful votes
A Perfect Combination
I was very impressed with the high quality, patience and responsiveness of UnaliWear customer service reps. In particular, I’ve spoken with Eddie several times and felt very supported by how knowledgeable, clear and kind he was.
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R
RHETA
Reviewer
0 helpful votes
My only problem with the watch is the…
My only problem with the watch is the tendency to detect a fall when I'm not falling. This can happen at inconvenient moments such as when I am driving or have both hands full. It is hard to respond in a timely way.
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TP
Toni Paris
Reviewer
0 helpful votes
I was gardening and didn't notice that…
I was gardening and didn't notice that one of the batteries came off the watch. I could not find it. I called support and was immediately connected. A battery was sent out and instructions on what to do until it arrived. I went through the trash, gardening detritus, still haven't found it but the new battery arrived right away.
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R
Richard
Reviewer
0 helpful votes
I appreciate the phone calls without…
I appreciate the phone calls without them being part of the actual emergency call for those who are the emergency contact. Life alert does not detect a fall. And the user may forget they have the alert button on.
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M
Michael
Reviewer
0 helpful votes
For me, this is the best choise
My experience thus for has been excellent. One of the initial batteries had a charging problem we identified and a new battery was sent to replace it in a timely manner. I'm not so sure the rubber band has an advantage over the other. I would like to try the other to compare. I've had a couple of false alarms due to aggressive activity- car work, yard work and bumping in the wall or a machine at the gym. Easily to cancel. Battery power exceeds 24 hours and easy to change. I don't find it to bother my sleep or activities this far. We haven't been to the pistol range yet. I shot two handed so we'll see. I do find the day and date below the time a little too small for me to read easily. I'm very satisfied with my choice.
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C
customer
Reviewer
0 helpful votes
I do not like that I need this watch
I do not like that I need this watch, I do not like the way it looks, AND I do like the way it functions. The personal attention (on the phone) was invaluable in setting it up, and the assistance I needed in the first few days as I adjusted it sensitivity and needed other questions answered. Thank you.
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B
Barbara
Reviewer
0 helpful votes
Fell while my daughter in law was home
Fell while my daughter in law was home. Watch contacted 911 while she was helping me and made the whole situation easier
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B
Beatrice
Reviewer
0 helpful votes
If this is what you want .
If this is what you want .. go for it.. but if your wrists are very tiny like mine this is not the item for you. Took many tweaks for this item to be less sensitive to my movements. It kept saying I had fallen. If you are sedentary, you might be O.K.
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L
LAWK
Reviewer
0 helpful votes
Highly recommend Kanega Watch by UnaliWear
I purchased the Kanega Watch by UnaliWear for my father. He is 89 and in advanced Parkinson’s, so very much a fall risk. He loves his apartment located as far from the hubbub in is assisted living facility and we (his children) really worried about him falling and being left without help for hours. The Kanega watch alongside apartment cameras have provided confident peace! We know when dad falls that we can get him the help he needs very quickly. UnaliWear’s customer service is unmatched! So grateful!!!
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Lori Huff
Reviewer
0 helpful votes
Customer support is excellent
Customer support is excellent, answering all my questions and making me feel confident wearing my new watch.
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V
Victoria
Reviewer
0 helpful votes
Huge mistake
After thorough research, I convinced my 82-year-old father to agree to the Kangega watch. I regret that I did. It has caused him nothing but trouble: repeated false alarms (when sitting, eating, and even napping) but FAILED to REGISTER A THING when he FELL flat on his back on pavement, malfunctioning voice activation, next to impossible to turn off the false alarms, bad batteries (which he was charged to replace). When he finally had enough and was told to mail the watch back, the company didn't deactivate the watch, and it registered a fall en route. Neighbors and the police were contacted and he awoke in the middle of the night to them pounding on his door! To add insult to injury, because he has had it barely over one month, the company has told him that MAYBE he'll get a PARTIAL REFUND. He's retired and living off social security! He spent around $1200 for the watch and a full year of service for nothing. SHAMEFUL. Don't be scammed by this company and their promises.
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TN
Twylla Nelson
Reviewer
0 helpful votes
Band broke the first week
Band broke the first week. Watch was returned and received by company - for credit in February- still waiting for refund. Frustrated!
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C
Candace
Reviewer
0 helpful votes
Eddie was so very helpful
Eddie was so very helpful! He understood my battery problem and walked me through taking pictures and texting them to him. He is sending a new battery. Eddie could not have been a better representative of your company.
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BA
Bob Anderson
Reviewer
0 helpful votes
Medically very effective !
Medically very effective ! Cool watch and also fun to wear !!!
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KE
Kenneth Edwards
Reviewer
0 helpful votes
Receiving and getting started with this…
Receiving and getting started with this watch was actually quite easy. The only issue I’ve had so far was a battery that wouldn’t charge and a sensitivity of the device.
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J
Jeanne
Reviewer
0 helpful votes
Great Watch
So far I really like my new watch. The idea that you can change the batteries while still wearing the watch is a big plus. It's only detected a fall once when there wasn't a fall and once it was going to call the operator when I was just sitting in my chair. I think it's a wonderful piece of equipment.
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