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Chris
Reviewer
0 helpful votes
This is a good spot if u want to…
This is a good spot if u want to breathe and go eat a steak without getting your bumper ripped off
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S
shawn
Reviewer
0 helpful votes
**⭐☆☆☆☆ (1 Star)**
**⭐☆☆☆☆ (1 Star)** As the owner of **North American Trucking Incorporated**, I have never dealt with a more frustrating and unprofessional parking service than Truck Parking Club. I reserved a parking space near Casa Grande because I had a high-paying load to pick up after dropping my trailer. After paying, I drove approximately 40 minutes to the location only to find a dairy farm with absolutely no signs, no directions, and nobody available to tell me where I was supposed to park. I spent nearly an hour walking around trying to locate the space. To make matters worse, I was expected to provide my own large piece of wood to place under my trailer because they claimed the ground was too soft. That should have been my first warning. Since that location was unusable, I paid for a second parking spot. I then drove another 30 minutes only to discover what appeared to be nothing more than an unmarked dirt lot off the highway. Again, there were no signs, no clear instructions, no security, and nothing that gave me confidence I was even on legitimate private property. I was expected to leave tens of thousands of dollars' worth of equipment in an unmarked dirt field. After wasting nearly three hours, driving all over the area, and paying for **two different parking reservations**, I lost the load I was supposed to pick up. That cost me far more than the parking fees. When I contacted customer service, instead of taking responsibility or making things right, I felt like they blamed me. Their offer to "help" came only after the damage had already been done. By that point, the load was gone, my time had been wasted, and they still refused to refund either reservation. Professional drivers don't have hours to waste chasing imaginary parking spots. Time is money in this industry, and Truck Parking Club cost me both. Between the wasted fuel, lost revenue, lost load, and terrible customer service, this was one of the worst experiences I've had in trucking. I will never use Truck Parking Club again, and I strongly recommend that other owner-operators and carriers think twice before trusting this company with their equipment or their schedule. **— Shawn Haviland** **President** **North American Trucking Incorporated**
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Michael Moman
Reviewer
0 helpful votes
am extremely disappointed with the way…
am extremely disappointed with the way this situation has been handled. My account is fully paid, yet the locks were changed without notice, preventing me from accessing my unit. As a result, I am now going to be late picking up my daughter. This is unacceptable, and I expect this matter to be resolved immediately. Why would you change the code for member that pay every Mo?
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Jephthe Jean Louis
Reviewer
0 helpful votes
I Have To Say Thanks Andre!!
I Have To Say Thanks Andre!!! FOR Helping with my parking 10 out of 10 BEST customer service I ever experienced!!!!!
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C
Consumer
Reviewer
0 helpful votes
Parking 150ft rig- rockstar Kim
The best experience! We use the club often. We have many trucks running all over the United States and we need safe places to park our trucks and trailers. In this situation we were in a very tough situation where I need to get my driver back home to Maryland for an emergency from Texas. The truck and trailer was 150ft long and I was having such a tough time finding a lot that was large enough and have easy enough access to fit. Kim Jaikes and her husband John hopped right into action and stay in constant communication with me for 3 days while we looked for a suitable location. They supplied a few great options that would work and followed up to make sure we were taken care of. Me and my team are very grateful and appreciative there are people like them. Thank you truckparkingclub and Kim and John
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AK
Ali Ka
Reviewer
0 helpful votes
It was a great service from Kim
It was a great service from Kim, she helped a lot . Very nice and kind . Gave me good instruction. May God Bless Kim
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DKcxToCCpDGDVcw
Reviewer
0 helpful votes
Excellent product
Excellent product, parking sharing is new and not uberified you know? Staff is supremely helpful and kind experienced former drivers. I'm torn between keep it secret and tell everyone you know 🤣
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T
TimmyO
Reviewer
0 helpful votes
Honestly a horrible company and another…
Honestly a horrible company and another example of what is wrong with trucking. Between brokers (middlemen) stealing in many cases over 50% of the rate while charging 20% , then it’s a company like this. Nickel and diming truckers right out of existence. Places we used to park for free we now see your signs. For you to then post articles or ask us what’s wrong with this industry is just a slap in the face.
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Matthew Peterson
Reviewer
0 helpful votes
I made a review on my on my experience…
I made a review on my on my experience and the spirit wasn't great the first time but the lady that I spoke to Kim was very helpful she did promise me that she was going to refund me the money and she did so I made the mistake thinking it was going back to my account but it went to the cash wallet so this is my apology for making the wrong review and but overall this company is doing right they were honest they did send the money and they did refund me immediately what they said they were going to do I saw it and this is me giving another review to fix my other review and I'm still going to use their service and hopefully we'll have a good working relationship further down the line so if anybody is looking for an honest company this would be the best one to go to
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Asmad LLC
Reviewer
0 helpful votes
When the world has it's…
When the world has it's misunderstanding of what's what's, it's that one person who utters pleasant words to let anyone know I would like to help you get through that. I meet Kim at Truck Parking Club, and guess what People, Kim is that person you should talk to. It should be a law. Thanks Kim. I'm glad you shared that "TIME " with me. NO WORRIES " CALL, EMAIL., OR TEXT" KIM. She will complete the picture no guessing. Thanks you again!!!
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BB
Brooke Bradford
Reviewer
0 helpful votes
I had a big rig trailer squat on my…
I had a big rig trailer squat on my property for 5 days without payment! No help from truck parking club. I signed up for truck parking for my large lot in a residential area. nothing happened for 6 months, not surprising since need is limited. I was out of town and I saw on my cameras a large trailer pull in, too big and illegal for zoning. I called truck parking club and they did nothing about the illegal trailer squatting on my property for 5 days without payment. Truck parking club said they would deal with it and pay me anyway, but they merely deleted my membership. I've heard from multiple neighbors about the illegal truck and they wont let up complaining. what a nightmare!
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T
TM
Reviewer
0 helpful votes
Kim-Customer Service
Kim did a great job with helping me book a monthly parking pass. Awesome customer service. Highly recommend.
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Sir Baron Bailey
Reviewer
0 helpful votes
Kim was very responsive in a time of…
Kim was very responsive in a time of need. If you ever need parking give Truck Parking Club a go. It will save you and your clock.
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Heritage Convoy LLC
Reviewer
0 helpful votes
Kim with customer service was…
Kim with customer service was fantastic! It was really nice talking to someone who knows trucking! She made my day!
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ST
Shane Tolliver
Reviewer
0 helpful votes
Customer service
Had a gate issue and contacted customer service Kim called me promptly and was super helpful and professional with helping resolve my issue, I was impressed at the response time and willingness to help.
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Artisan
Reviewer
0 helpful votes
Kim was exceptional
Kim was exceptional. I was very much impressed by the service she provided to me. Thank you Kim
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AT
Antonio Torres
Reviewer
0 helpful votes
The after hrs people are awesome…
The after hrs people are awesome especially Andre who literally walked me thru after I messed up and couldn’t find the place. This is a great place to park but DO NOT pull into the Duke energy entrance or the cops will show up( long story). Thank you Andre for all your help and once again I appreciate you being so patient with me.
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PR
Paul Reid
Reviewer
0 helpful votes
Excellent customer service
Excellent customer service! Friendly and responsive, most of the hosts respond immediately and will handle any issues you have at locations. I have used TruckParkingClub consistently and will continue to do so, highly recommended!!
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BLTRUCKING
Reviewer
0 helpful votes
Ms.Kim was outstanding
Ms.Kim was outstanding! Very helpful,responded to my situation promptly and got it handled. Thank you! A++++
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Charles Jordan
Reviewer
0 helpful votes
I started using Truck Parking Club…
I started using Truck Parking Club about a year ago, and at first I wasn't sure about it, but now it's a must-have tool. The locations are spot on most of the time when you need it the most. When you're running out of time, working on recaps, or it's late at night and you can't find a spot, Truck parking club truly has your back.
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