Dd
Reviewer
0 helpful votes
Stay away from this company
Stay away from this company! I ordered two neck fans that I needed for a trip that I was taking. I ordered them almost a month in advance to give them plenty enough time to get here, and I exchanged emails with both the founder of the company and the support team, informing them of when the absolute latest that I could receive them would be. They assured me that they were on it and I should expect to receive them in time. These communications and assurances took place over several emails. I was forced to order through Amazon via my son’s prime account when the day for leaving on the trip quickly approached. To make a long story short, the fans did not arrive before my trip. They took 25 days to get from the business to my house, with no update on tracking until the day before they were delivered. In the meantime, I found the exact same fans on Amazon for a cheaper price. The company was very willing to communicate with me, assuring me that everything would work out, while the fans were in transit. But once delivered, and I asked for a refund and a return label to ship them back, all communication stopped. I no longer received emails from neither the support team or the founder, Johann. They state on their website that they will issue refunds when there are fulfillment issues, and this was a fulfillment issue, the issue being that the fans had ample time to get to me so that I could use them, but they did not. They were not able to be used, so now I am stuck with duplicate fans. The company took six valuable days out of the 25 total days to create a shipping label. They take your money and then they leave you hanging. Stay away from this company! They don’t care about their customers once they get your money.