C
customer
Reviewer
0 helpful votes
Was I dealing with a real person
Was I dealing with a real person? Found the experience to be worthwhile. Thank you.
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Reviews
W
Wendy
Reviewer
0 helpful votes
Quickly responded to my question
Quickly responded to my question. Also was having problem with the payment process and very surprised to received a phone call offering assistance. Thank you. I had gotten the problem resolved, but the call was appreciated!
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A
Andy
Reviewer
0 helpful votes
Travel Defenders customer support
Our call to customer support was answered quickly by Kendall who was very helpful in answering our questions and signing us up for the travel insurance coverage we needed. An insurance provider was listed whose price was very reasonable for medical only coverage with upgrade in limits for medical and medical evacuation.
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M
Melanie
Reviewer
0 helpful votes
I had the great pleasure of dealing…
I had the great pleasure of dealing with Kendall. I knew immediately that he had experience, was interested in the customer, was patient with me and all my questions he made the process easy and seamless.
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S
Sara
Reviewer
0 helpful votes
Fantastic experience
Fantastic experience. Don was very helpful via chat then Jennifer took over by phone and was fantastic. She explained everything carefully and didn't rush me at all. It was a pleasure to deal with both of them. Highly Recommended.
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C
customer
Reviewer
0 helpful votes
Easy to use website
Easy to use website. I would like to see a side-by-side comparison of the benefits rather than a screen just pulling the tiles together. Much more helpful to have it with details. Price was good,
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S
Sam
Reviewer
0 helpful votes
Helpful display of Policies
Easy to use and the information icons present were helpful in explaining policy details
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CD
customer David Bohnet
Reviewer
0 helpful votes
Spoke to an advisor by the name of…Duncan. He was very helpful in explaining the coverages and made it very easy to purchase.
Spoke to an advisor by the name of Duncan. He explained all of the coverages that I was interested in and made it extremely easy to purchase the policy with the coverages I needed.
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JH
Janice Honeyfield
Reviewer
0 helpful votes
My representative
My representative, Jennifer, was very pleasant and helpful. She helped me purchase a policy quickly!
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AM
AD Miller
Reviewer
0 helpful votes
Good Experience
Sheniesha was terrific. Friendly, helpful and knowledgeable. I needed clarification on pre-existing conditions and look through window. Good experience.
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C
Cathy
Reviewer
0 helpful votes
User friendly website...easy and…
User friendly website...easy and affordable. Will absolutely recommend. Thank you.
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F
FFK
Reviewer
0 helpful votes
Very cordial and answered all my…
Very cordial and answered all my questions and concerns
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C
customer
Reviewer
0 helpful votes
LS
Lynn Stewart
Reviewer
0 helpful votes
Serenity was extremely helpful in…
Serenity was extremely helpful in finding me an appropriate plan for our needs.
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C
customer
Reviewer
0 helpful votes
Your web site was very easy to navigate…
Your web site was very easy to navigate and had a very quick response time. Serenity was very helpful and courteous and answered all of my questions. I highly recommend requesting her to finalize your travel insurance purchase.
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S
Steven
Reviewer
0 helpful votes
LP
Leslie Ptashkin
Reviewer
0 helpful votes
Prompt response time, professional and good customer service
Very easy to request information and very quick response to initial inquiry. Professional, interested and genuinely Nice. All together, a very good experience and a terrific product with a good value. Very pleased with the product and the process.
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RC
Rodger Cahn
Reviewer
0 helpful votes
Travel Insurance proposal
Your representative, Vanessa, was very helpful and answered all of my questions in a professional manner.
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CS
CHERRI SHERMAN
Reviewer
0 helpful votes
Easy conversation to secure policy
Quick, easy to understand and pleasant caller, Vanessa.
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C
customer
Reviewer
0 helpful votes
Both Stephanie and Melanie were very…
Both Stephanie and Melanie were very helpful and very patient. They explained everything to me in language that I could understand. Melanie waited while I looked over the emails that she sent, and she answered all my questions.
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