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0 helpful votes
Customer service got back to me quickly and fulfilled my request promptly. They went searching for the parts I needed and found them for me to purchase . Thank you for saving me tons of headache
Reviewer
0 helpful votes
In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (particularly Ruby!) was top notch. They engaged with great communication and showed genuine care in wanting to resolve my question - which they did - and then some! Their process for purchasing the replacement part I needed was super smooth and simple. If I ever need lighting again, Torchstar will be my first stop from now on!
Reviewer
0 helpful votes
In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (particularly Ruby!) was top notch. They engaged with great communication and showed genuine care in wanting to resolve my question - which they did - and then some! Their process for purchasing the replacement part I needed was super smooth and simple. If I ever need lighting again, Torchstar will be my first stop from now on!
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Excellent lighting for a ceiling. It has multiple lighting settings from 2,000 Lums to 5,000 Lums and they have color changing abilities. I do recommend this lights.
Reviewer
0 helpful votes
Excellent lighting for a ceiling. It has multiple lighting settings from 2,000 Lums to 5,000 Lums and they have color changing abilities. I do recommend this lights.
Reviewer
0 helpful votes
Excellent lighting for a ceiling. It has multiple lighting settings from 2,000 Lums to 5,000 Lums and they have color changing abilities. I do recommend this lights.
Reviewer
0 helpful votes
Ruby within Torchstar customer service has been a wonderful support personnel. Through the entire process of identifying my needed product and replacement product the responses have been immediate and friendly. I highly recommend their product and customer support when needed.
Reviewer
0 helpful votes
Ruby within Torchstar customer service has been a wonderful support personnel. Through the entire process of identifying my needed product and replacement product the responses have been immediate and friendly. I highly recommend their product and customer support when needed.
Reviewer
0 helpful votes
Ruby within Torchstar customer service has been a wonderful support personnel. Through the entire process of identifying my needed product and replacement product the responses have been immediate and friendly. I highly recommend their product and customer support when needed.
Reviewer
0 helpful votes
Had what i wanted. Placed the order. Said 17 days, but received in 3. Safely packed. Works perfectly. As advertised. Satisfaction and accord. Now i'll be really happy if this one last longer than the exact same one I'm replaceing that went out after one year.
Reviewer
0 helpful votes
Had what i wanted. Placed the order. Said 17 days, but received in 3. Safely packed. Works perfectly. As advertised. Satisfaction and accord. Now i'll be really happy if this one last longer than the exact same one I'm replaceing that went out after one year.
Reviewer
0 helpful votes
Had what i wanted. Placed the order. Said 17 days, but received in 3. Safely packed. Works perfectly. As advertised. Satisfaction and accord. Now i'll be really happy if this one last longer than the exact same one I'm replaceing that went out after one year.
Reviewer
0 helpful votes
Got on chat to find out if you had a specific model of downlights. Received a response quickly and I placed the order. It was easy. Thanks!
Reviewer
0 helpful votes
Got on chat to find out if you had a specific model of downlights. Received a response quickly and I placed the order. It was easy. Thanks!
Reviewer
0 helpful votes
Products were delivered to my back patio and left in the elements. I have a covered front porch and deep eves around the house but the driver chose to leave the products in the elements. It rained hard and the products were soaked. Some minor rust as well. But given these are electric led electronic lights, I’m concerned the will kit work/last. Requesting return / refund.
Reviewer
0 helpful votes
Products were delivered to my back patio and left in the elements. I have a covered front porch and deep eves around the house but the driver chose to leave the products in the elements. It rained hard and the products were soaked. Some minor rust as well. But given these are electric led electronic lights, I’m concerned the will kit work/last. Requesting return / refund.
Reviewer
0 helpful votes
Products were delivered to my back patio and left in the elements. I have a covered front porch and deep eves around the house but the driver chose to leave the products in the elements. It rained hard and the products were soaked. Some minor rust as well. But given these are electric led electronic lights, I’m concerned the will kit work/last. Requesting return / refund.
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