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The Knot

3.354 reviews

Association or OrganizationService area

Reviews

Christina Healy

Reviewer

0 helpful votes

Jul 30, 2026

I know people who have had no issues…

I know people who have had no issues with the website. However, I’m not one of them. I started with hope and optimism, assisting my daughter with her wedding plans. We tried to hook up a bank account, for monetary gifts and what followed was enough to make a person reconsider eloping. One number was wrong and they couldn’t fix it. Customer service is a joke- a week of back and forth with one agent and then being referred to an “executive” person who also could do nothing. I finally gave up, had to send out 300 guests a new QR code and will now make sure no one I care about uses this site. There are so many better ways to do what they do without the headache. An entry mistake shouldn’t be this much trouble.

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Joan Pachuta

Reviewer

0 helpful votes

Jul 28, 2026

The website is easy to navigate and…

The website is easy to navigate and knowing the attendees and their dinner order and song requests was helpful.

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IJ

István Jánka

Reviewer

0 helpful votes

Jul 21, 2026

Very bad customer service

Very bad customer service, 0/10, not recommend. Rude and have no idea what they’re talking about

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CC

Christina Calabrese

Reviewer

0 helpful votes

Jul 21, 2026

Definitely would not recommend

Definitely would not recommend. At all. Created my registry for my bridal shower via The Knot. The website has glitched every single day stating ALL of my items are out of stock when they are not. Customer service stated they were aware of the issue and 'has no timeline' of when the issue will be resolved. It's about a month later and I am still having the same problem, when my bridal shower is only a couple of weeks away. Guests are assuming that everything is out of stock and therefore are not buying items from the registry. Very disappointed will never be using The Knot again.

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Dar Houde

Reviewer

0 helpful votes

Jul 18, 2026

Fake company run by AI. No people

You took my order never got confirmation for 2 items being shipped. Took over 3 weeks to get one item and another week to get another. No human service all AI. The 2 nd item box was damaged and a hole in the front and the handle is broken. 3 days and still no response. You should be ashamed to work at a place like this. Let me guess under staffed and under paid. Aren’t we all. I have worked in customer service for 27 years. I have always followed thru! Crap company!

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KA

Katherine A

Reviewer

0 helpful votes

Jul 09, 2026

Great option less hassle

very easy to use.with the checkout process I unfortunately let auto fill in the shipping address and gift came to me instead of the address for the couple. not terrible but not able to be changed, and had to re ship. my mistake --but would be helpful to ask "ship to couple" on the order and auto fill from there.

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A

Allie

Reviewer

0 helpful votes

Jul 08, 2026

DO NOT ORDER INVITES FROM HERE

If I give this vendor 0 stars for invitations I would. My fiancée and I worked on these invites for over an hour, carefully checking for errors and even took pictures of our proofs. Then when we got our invites they were wrong - not even close to what we submitted. While they offered to re-print at no cost, I still have no invites. They are now going to arrive late to my guests all because this vendor couldn't do what we needed. Then when I worked with customer service, they were very nice but never apologized. It also took me over an hour on the chat to get a human.

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Emily

Reviewer

0 helpful votes

Jul 08, 2026

Go with Zola!

Had the absolute worst experience with this website because of the registry tab - the website recommends a certain amount of items depending on guest count but then does not have the bandwidth to have that many items on the page - leading to slow loading times and crashing. Would go with Zola if I was getting married again!

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MA

May Avril

Reviewer

0 helpful votes

Jul 07, 2026

It is the best!

So easy to do everything and track everything!

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AM

Aaron Muse

Reviewer

0 helpful votes

Jul 06, 2026

Great website and experience!

Very good website with all you need for planning. Love all the tools and how we can keep the same design on everything. It was a great help!

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Infinity Dogs

Reviewer

0 helpful votes

Jun 26, 2026

Great wedding service

Great wedding service! Will refer to my friends

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Robert Mazzola

Reviewer

0 helpful votes

Jun 26, 2026

A nightmare of a site. Wish I could review this 100 times

A nightmare of a site. Caused all sorts of unnecessary friction with RSVPs, registry, and other connections. Do not use this site. Build your own, or find one with higher ratings. Unfortunately, the wedding industry is replete with products and services that lack accountability because people only ever use their service once. In hindsight, I would have built my own little site with Lovable and fully customized it for a fraction of the price. Absolutely awful. Glad I will never need it again.

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Marley Wood

Reviewer

0 helpful votes

Jun 22, 2026

I didn't like that I couldn't send…

I didn't like that I couldn't send customized messages to my invite list. I have also had multiple struggles with registry items purchased, and getting assistance for missing items.

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AR

Autumn Roberts

Reviewer

0 helpful votes

Jun 19, 2026

It's not terrible, but it's not great either!

While the Customer Service was fantastic (two of our registry items came in damaged and Meuy helped us get that resolved in no time!), I'm not the biggest fan of their wedding website creation tool. I had issues with adding in all of my guests to begin with and then, for whatever reason, their website decided to hand out plus one's like crazy! I had one family who had 30 plus ones attached to their group- yes 30! I didn't even give them a plus one in the first place. Thankfully, it didn't affect our guest count too much! My next issue was with their registry. While they do have a wide selection available, you have to actually click in to the item to make sure that it's actually available and not out of stock. We had to remove/replace multiple items that we had fallen in love with because of this. They do include an up-charge on the items you add from their item list as well! Also, if another company isn't a partner of theirs (walmart, for example), the registry you create on their website isn't shown. You have to click on the link to that registry at the very bottom of your registry item page. Other than those main concerns, I did like all of the website layout options they had available, the multiple vendors that they had reviews for, and all of the different insights they provided as well as blogs!

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Ginger N Tim Kennedy

Reviewer

0 helpful votes

Jun 18, 2026

The Free website is good

The Free website is good - we used a few of the vendors on the site and one of which MariaNoel over charged and underdelivered on the bride and her group's hair and makeup. Unfortunately the Knot doe NOT allow us to forewarn other brides of the horrible experience we had. They feel that our claim is not valid so they will not post our review. My daughter-in-law did her OWN HAIR!!!!The Bride was in tears because the owner of the company said she was coming to the brides hair personally - she didn't think the girl she assigned could handle it. Then she never showed up - the bride was doing her own hair at 2:30 when she was supposed to be at the venue at 3:00! Why can't my claims be valid? Because they are protecting the companies that pay them for advertising - BEWARE

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Jessica

Reviewer

0 helpful votes

Jun 10, 2026

Items took over a month to arrive

I ordered 4 items over a month before my wedding, they all shipped separately and the last item arrived over a month later, one day before heading out of town for my wedding. I had 2 items that required correspondanting with The Knot: place cards, which I filled out a spreadsheet for and sent back, and table number signs that I wanted to add different pictures to the back of each one. I was told that someone would reach out for the table number signs within a few days, but 2 weeks later I had heard nothing and had to reach out to them. It wasn’t until this time that I received the proofs of my items either. Once I was done communicating with the designers, the two items that required design notes arrived quickly but the other 2 items both arrived separately and within a week of my wedding. These 2 items could have been printed and shipped earlier than the ones that required design notes, but instead this whole process added a lot of stress to my wedding week wondering if these things were going to arrive in time. Other than that, the designers were helpful and the items all turned out lovely. It just seems like The Knot may need to get more organized behind the scenes to guarantee that items will arrive in time for a wedding, especially when the order was placed with what should have been plenty of time in advance.

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Rudresh Mishra

Reviewer

0 helpful votes

Jun 10, 2026

Wonderful tool for wedding planning, but website could use some fixing

In general, I have had nothing but great things to say about The Knot, which has enabled me to do my vendor planning, create a wedding website, and track my guest list in one place. The customer service reps are helpful and courteous, and placing orders for invitations and save the dates was a breeze. That being said, there is one downside to mention, namely that the site does sometimes get slow and glitchy. I’ve run into problems while editing my guest list, with changes not reflecting immediately until refreshing the page. Overall though, this doesn’t detract too much from using such a fantastic tool for planning my wedding.

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CM

Cat M

Reviewer

0 helpful votes

Jun 09, 2026

Great customer service

They got back to me and delivered my order quickly as my wedding deadline was approaching. Everything was done beautifully and came undamaged, perfect condition.

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A

Anonymous

Reviewer

0 helpful votes

Jun 09, 2026

The gift I purchased went to the bride…

The gift I purchased went to the bride and groom's address instead of mine even though I specifically chose my address. I followed up immediately with two emails requesting delivery to my address. My AI answer stated that it was corrected. It was not. I never received a tracking number but I'm hoping that it went to the bride and groom.

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J

Ji

Reviewer

0 helpful votes

Jun 07, 2026

Even after working with someone and…

Even after working with someone and providing feedback, the revisions do not include the foil border as described on the website. And, they modified something that wasn’t even requested. It’s also too difficult to get timely responses.

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