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Made a purchase at the end of June, with the 4th of July holiday the shipping package sat at a terminal for a couple of days causing my peppers to be thawed and hot when package arrived. Contacted customer service and they immediately sent another order at ZERO cost to me. Great company, Great customer service, Great product
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Working together with Myrna on shipping. Very good folks. Thank You, HATCH!
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All the items were in stock and the shipping was fast. It can't get better than that.
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I received my order exactly as emails suggested, and the shipper left the box where it was less obvious to the street and out of any rain. I love the packing used for the glass jars and all your great products arrived in great shape!
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Their app is incredible! Very easy to use, and understand. They even have a chat box if you need help searching for products. I found my items easily and was able to checkout swiftly as well! The products themselves were phenomenal! I got them as a gift for my dad (the mild green pepper chile, and papa's mild salsa), and he was so excited! He loves them both so much, and wants to eat them with everything meal! Will be ordering more for sure!
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I ordered frozen hatch Chiles. They were delivered damaged through no fault of the hatch chile company. I let them know, and they promptly sent me a new order. They have an excellent product and exemplary customer service!
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Prompt delivery. Food quality is superb. I’ve invited friends over to share. It’s remarkably satisfying knowing there is always a meal of real food just a few minutes away. BTW, the rejellnos crisp up beautifully in the air fryer. Thank you!
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Great product.Great packaging. Fast shipping. Great price ,
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This is the second time ordering from The Hatch Chile Store. My first order last year was for Green Chile Stew and Green Chile. 5 each in 1 lb bags. I recently ordered Green Chile Stew again and ordered Chile Rellenos as I still had Green Chile that was frozen and still good. My first order was ordered hot and it was. Made my eyes tear and my nose run for the Green Chile Stew. I received my most current order last week and last night I took out one to defrost and then cook. The bag after defrosting was half full and there was no heat at all, way mild. I reached out to the company as I ordered it towards the end of May and the
Reviewer
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I ordered a large box of medium Big Jim Chilis from this company. Spent hours roasting cleaning and vac sealing only to find out the chilis had zero flavor and no heat. I have been buying Hatch Chilis for around 50 years and have never experienced this. I suspect you never rotate your crops and have ruined the soil these were grown in. I was offered a 20% discount on future purchase but why take the risk, just buy elsewhere.
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Ordered onions yellow and red - they are so pretty and tasty- had enough to share with friends
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The shipping was very fast and you cant beat NM pinto beans they are delicious
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I watched Pati Jinich’s TV episode about Hatch chilis in which she raved about a burger topped with chopped fire-roasted green chilies. Then I saw your burger recipe post on Instagram and followed your instructions by adding green chili powder to the ground beef, topping with chopped green chili from the jar and a slice of smoked cheddar, and then drizzling red chili-infused crema. Absolutely out of this world! And the canned varieties don’t begin to compare to the deep fire-roasted flavor from your chilies! I’m hooked! Thank you for great products!
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I purchased 1lb bag each dried red hot & medium. The mediums were dlnot as fresh, discolored & more broken.
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I have been a customer since 2014 or earlier with more than 20 orders. I buy fresh one available but have been buying Sandia, (now hot 👎🏻) frozen chopped primarily I received 10 pounds last week and was horrified to see the amount of seeds in the 1 pound packages. It stood out like a sore thumb. I process these further by chopping them finer, and while chopping noticed that not only whether seeds, but the tops of the peppers which is unconscionable. In all of my orders with Hatch, this is never occurred. I checked online using an AI and it seems that the bigger you guys get the more challenge with quality control you’re having at least that’s the buzz out there, but my experience was an ungodly amount of seeds the tops of peppers which should never be veins and too much skin and overall degraded quality to what I have come to expect as Hatch being premier and quality New Mexican green chili. Your customer service was exemplary. She did take great care of me and replace the order with whole peppers. Unfortunately, the yield is significantly less, but at least I can control the seeds in my finish product as a business man. I understand the balance between business growth supply, chain, quality, control, and more. I hope you can wrap your heads around this problem, which is obvious because we this one there’s more unfortunately I will need to think twice when it comes to re-ordering time and do what I’ve never done before look at other options that are available out there that ensure just the Mexican green chili without all the nonsense in it I’m sharing this and hopes that it will reach somebody’s focus in attention Michael Hollender
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Small hatch. Lite on cheese. Very disapointed. Local market makes them better
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Deliveries are always when they say they will be there, and jars of products are unbroken.
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I love this company. I've been a customer for years. Recently I had a problem with a shipment. They were quick to respond and make it right. Their chili products are fantastic. I highly recommend them.
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It was delivered timely, and I knew when to expect it. It arrived well packaged and looked great. It is hanging on our front door and it a great addition. Price was reasonable compared to some other on line companies who charged more and higher shipping costs.
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