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Amazing products, amazing customer service. They took great care of my lost package and were so incredibly kind and helpful. The products are very good quality, I am extremely satisfied, thank you!!
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I purchased a Mini Emma about a year ago, and went back this year to get another because I loved it so much. It has great battery life, a good power output, and I love that it uses a type-c charger. When I received a defective product the second time around, I reached out to SVAKOM, they were very quick to respond and made the process very straight forward. I received my replacement in less than a week, and it works just as great as the first! The customer service is great, and the products are even better. :)
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Excellent customer service. Very reasonable and helpful when I asked questions and needed to have an item replaced. Definitely recommend SVAKOM, as their products are the best on the market.
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I had a really positive experience with Svakom's customer service. My Erica stopped powering on after light use, and once I sent a quick video showing the issue, Emily from support handled everything smoothly. She offered to upgrade me to the newer Erica Plus at no extra cost, no need to even return the broken unit, and got me a tracking number within a day. Fast, friendly, and accommodating throughout. Would recommend.
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Awesome products and fantastic customer service support!
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Toys are very well made, and customer service is top-notch. I purchased a Klitty, and it lost a prime function within days of using it. They were prompt to respond and replace the toy. 10/10 will get more toys from them in the future.
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Working with the SVAKOM Team has hands down, been the most jaw dropping experience of what ACTUAL Customer Service looks like! I had an issue with a product and needed to file for a Warranty Claim, I was apathetic about it because every other time ever in my whole life attempting to file a warranty claim with an online retailer was always a long & drawn out process, let alone one of the most infuriating processes to deal with as an adult. It would always feel like your jumping through multiple hoops and the retailer is throwing new hoops at you everytime you near meeting the requirements for a claim approval, not only that, but in my experience theres always an undertone of passive-agressive 'curtness' seething from those email replies you get back from the retailer, that is, if you get a reply back in the first place. In between all the replies between the customer and the "customer service experts", are these days - in my experience sometimes weeks - of drawn out deafening radio silence from the online retailer support that leave you brewing in a heating pot of contempt. Wondering why and how it could take them so so long, only to finally get a reply saying they need "x" and "y" and further detailed explanation of how you meet the warranty claim so much so you start even feeling like a lawyer! Which leads me to my jaw dropping experience with the SVAKOM Team. I had filled out a ticket on their official website and to my amazement, I got a reply back within the first two days! Never before had I gotten a response from a Support Team of ANYTHING that quickly before, I was shocked. From the reply I had gotten to my support ticket, I could tell that someone had actually taken time to go and read everything I wrote, the person who worked on my support ticket responded with questions that actually make sense to what I said was the issue warranting the claim and they also made it very clear and concise as to what they needed to move forward with approving my claim. It took roughly 3-4 replies between the SVAKOM Team and myself to reach the conclusion that my Warranty Claim was approved, and all this was done in less than a week! The Team showed incredible care for my problem and showed major initiative that I hadn't seen before with online retailer support. Just so show the VAST difference in quality and care comparison between SVAKOM and other retailers, before filing my claim, I had read online that I would need the Serial Number for the product and unfortunately I no longer had the original box nor invoice / receipt. I had originally purchased my product not from the official SVAKOM Website, but rather on PinkCherry, so I had to fill out a support ticket the exact same way I had done it on the SVAKOM Website. About 5 days went by with no reply, so I wrote an email as well and sent that to the PinkCherry support email listed on their website. I sent that email on June 1st, I didn't get a reply back UNTIL JUNE 31ST?! It was getting to be so long that I had even tried calling the phone number listed down as the support phone number, but both times it never really got anywhere with me just getting sat on hold longer than when I have to call Capital Consortium. SVAKOM got back to me within 2 days max and no longer than 48 hours between replies, and I had only filled out the support ticket on the website, I didn't need to try and calls or extra emails on top of the ticket. SVAKOM got back to me right away. The worst part with PinkCherry is that I wasn't asking anything too crazy from them, all I needed was the serial number from the product so I wasn't filing a whole claim or asking for replacement. I was so glad when I had got the reply back from the Support Team saying my claim was approved, but I was a little worried about how long it might take to arrive or if I would have to pay the shipping and what not. But, to my amazement, SVAKOM covered the cost of all the shipping and even is sending it through as Priority Mail, I had gotte
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Relatively easy process to place the order and excellent response up to the delivery.
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It’s not pleasurable at all. Very disappointing especially for the price. This is my second time purchasing a product and both were disappointing. I will not be shopping again.
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The fact that SVAKOM's response to my defective product was prompt and concise, with a replacement shipped directly to me in Canada, made me feel confident in their support. This was impressive. I could have gone back to the retailer, which might have caused me to think the product wasn't as good as it could be. But because it was well-packaged and had a warranty, I chose to deal directly with SVAKOM. I'm very impressed with the experience. The product is exceptional, and I will continue to shop SVAKOM.
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The Sam Neo 2 Pro is great, unfortunatly mine stopped working after a couple of days. I contacted the support team and after diagnostic attempts failed to identify or resolve the problem, they sent me a replacement. I am overjoyed.
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They honor your warranty , fast responding to your concerns about your toy , very helpful for trouble shoots with product , all around great brand to purchase would definitely recommend your products . Delivery service was so fast once determined the product didn’t work . Customer service is all around amazing .
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I had bought a product that had issue with that would not turn on got in touch with Svakom customer service they got on it ASAP. Must say I thought i made a big mistake buying product and going to be out . But Savkom has outstanding customer service!! Thank you for standing buy your brand you sell great support. Sure put my mind at ease Thank you for being kind and honest seems hard to do these days.
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Absolutely fantastic customer service. They reached out for an out of stock item (the free gift) with an offer for an exchange to a similar item. They diligently assisted me with 2 orders each getting an exchanged item going to separate countries. There care and attention made my confidence in this company expand rapidly!
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i made a mistake which damaged my product, the team educated me and then replaced the product out of good will, their communication was amazing, responsiveness was excellent - highly recommend
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Customer service was prompt to support me during a product issue and helped me get a replacement sent! Very happy with my new version!
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The customer service was great! I mistakenly ordered the wrong cable and they got back to me immediately and were so kind to replace it.
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Exceptional customer service replacing faulty unit. Emily provided exceptional support managing the replacement quickly and efficiently.
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