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I have been a returning customer with Surival Servers for three or 4 years now. I am very happy with the user experience, admin tools, and customer service experience. I maintain a heavily modded Conan Exiles Enhanced server and I have never had a ticket take more than a few hours before getting a response. I now pay for two servers and will continue to use Survial Servers has my paid hosting servers!
Reviewer
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Support was super fast when I had an issue and helped way out of the scope that I expected. I've had multiple servers here and they are always solid.
Reviewer
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I had an issue that was completely my fault. Peter Quadro spoke with me all morning about it. Handled the issue, as far as I was concerned, and offered 40 in credit, which he didnt have to. There is no better site to make a server from. I will speak about survival servers to anyone that will listen. Thank you Peter and thank you survival series!!!!
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Servers are well managed in an easy to use function. If you do have a question the devs are always close by and will answer your questions or help you out in a speedy timed manner. Second time using this server service and would definitely use again.
Reviewer
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This is my first experience with servers and it has been phenomenal so far. The person I was in contact with found and solved the issues quickly. He also was kind and explained clearly what the issue was. My community is very happy with using Survival Servers! Thank you for all the help, being quick and efficient. Will definitely recommend to other people.
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Always great servers for me if I ever had a issue the customer support sorted it out asap
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10/10 Steven W. has been helping me setup and get my server right he has been super fast with responses and manually fixing my server files. Im very happy with the customer service from them once again 10/10.
Reviewer
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Consistently Inconsistent I had a server from Palworld 1.0 launch and have had nothing but issues since then. They would spitball all sorts of solutions but never actively did anything that remedied the situation, just hid it rather until a day later when the same or new issues resurfaced. I tried to be super understanding of their support staff having a high workload initially; however, once the issues started to become daily, nothing was being done to remedy the situation. In addition, on one of the instances where no fix was implemented, but I was eventually able to reconnect, a new character was brought into the mix stating "Greetings Survivor! Happy to hear you got back in. We will keep you on your current machine since the space issue on it is taken care of and there is plenty of room now, so no move needed. Let us know if you see any further issues. If you have a few short minutes, could you write a quick review on Trustpilot of the 5 Star Job I have performed? It would mean the world to me if you mentioned my name (Drew) in your review! IMPORTANT! You will receive a separate email from Trustpilot where you can click the link and submit your 5 Star Review. THANK YOU! " 1. Never received that email 2. The same issues started occurring again a day later 3. This person had done nothing within the thread except attempt to close my support thread which is still ongoing, mind you, for the constant issues I've had. (Super unprofessional and scummy in my opinion and makes me wonder about half of the reviews posted on this site for these people. I would not recommend this service if you are looking for something you would like to have and be able to utilize long term. Still, nothing has happened to even point to a permanent fix. I even mentioned I was looking into new hosts, and then at that point and only at that point was it mentioned that it was enabled for me to download my server files to implement to a different host. Due to the constant ongoing issues, the server died in my circle relatively quickly, so it was a waste of money. Edit: I have since worked with their team, and they have since refunded me for the service. They did, at minimum, acknowledge their process and did take accountability for the issues I experienced in lieu of passing blame or deflecting my concerns, addressing them head-on.
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Excellent price, even better customer service! Would highly recommend for all your server hosting needs!
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Steven has been a blessing. He’s always quick to help and handle issues that arise and make sure we feel heard and everything is resolved. He has had great customer service and made the experience so welcoming that it makes you want to recommend friends to use the server hosting.
Reviewer
0 helpful votes
I paid for a server on Friday for a 16 slot Palworld server for a year. It’s currently Wednesday and I’ve had 3 support tickets because it’s completely unplayable either it goes down or it rubber bands something awful. I am extremely unhappy and disappointed and at the moment would not recommend this service to anyone. I will update to say support has been amazing. They respond quickly for the most part even if they can’t fix it immediately. I’m willing to update my review if the issues can be fixed and I will give them a second star just for being responsive. Edit: I updated to 4 stars and will continue to update the review if needed. I am impressed by their response time and since my last issue I have not had continued issues after a move they applied. I appreciate the availability of support and their responsiveness. They have tried to make things right.
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Responded incredibly fast- not only easy to set up the world, but also was able to import our old world save as a dedicated server!
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I feel bad having to do this but I have to change my review. As much as I appreciate the support, especially people like Steven, the state of the servers are unacceptable. My server has been down multiple times with in a week or so time frame. I've had to open at least four different tickets. I am currently waiting again for another ticket to be answered. With my server stuck in limbo again. They had already moved me and changed my IP once already due to server box issues. That I was okay with. I was hoping that would fix the problem but unfortunately it hasn't. This has honestly been one of the most frustrating server hosting experiences I've had simply due to the amount of down time and everything requiring a ticket. I understand that they're a small company trying to do their best, but I think they should probably put a pause on selling more palworld server slots until they figure out their technical issues. As it stands, I cannot recommend them due to how unstable their servers currently are.
Reviewer
0 helpful votes
We had some server issues and made a ticket and within a couple hours I already had a response with solutions to fix all my issues . Steven was a ton of help and I couldn’t ask for it to have been any faster . Highly reccomend these guys !
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0 helpful votes
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