AT
Adrian Turner
Reviewer
0 helpful votes
Excellent service fast delivery and she…
Excellent service fast delivery and she very happy with the brightness
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Reviews
KN
kathryn nies
Reviewer
0 helpful votes
Easy ordering process and received the…
Easy ordering process and received the order very quickly. I cant wait to gift this to my friend!
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Waseem Mahmood
Reviewer
0 helpful votes
Be aware that you are not really naming a star -
I would give this zero stars if I could. I purchased this as a gift for a friend’s daughter, fully aware that the idea of “naming a star” is symbolic. That’s fine - the sentiment is what matters. But the way this company presents, sells, and supports that idea is deeply misleading. 1. Not clear this is purely symbolic It is not made sufficiently clear on the website that this has no official or scientific standing whatsoever. I had to do my own research to confirm that the registry they refer to has no real-world significance. That is something that should be stated plainly and prominently, not buried or left for customers to discover afterwards. 2. Checkout process is deliberately misleading The upselling is excessive and, frankly, unacceptable. Items are automatically added to your basket without clear consent. In my case, nearly £40 of extras were included that I never chose. It then took several minutes to figure out how to remove them and you can’t even do it easily from the cart. Reputable companies use opt-in, not this kind of opt-out tactic designed to catch people out. 3. Pricing is disconnected from reality Let’s be honest about what’s being sold: printed materials posted to you. That’s it. The £8 postage and packaging likely covers most of the actual cost. The constant “discounts” are clearly part of the strategy- inflate perceived value, then make customers feel like they’re getting a deal. In reality, this is closer to buying a personalised card from Moonpig than anything of real substance. 4. No real customer support – just AI responses Perhaps most frustrating of all: when I raised these concerns, I didn’t even receive a proper human response. Instead, I got what was clearly an AI-generated reply - which even admitted that it “may not be accurate.” If you’re running a business built on emotion and sentiment, the least you can do is offer real human customer service.
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Cathy Miller
Reviewer
0 helpful votes
I am giving this as a special gift
I am giving this as a special gift. At first I could not locate the necklace I had ordered. I notified the company and they quickly got back to me with the news that the necklace was included in the paperwork with my order. I found it in a small plastic envelope when it fell out of the paperwork I received. Might be helpful if they would tape such a small package to the paperwork.
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W
wakelam
Reviewer
0 helpful votes
This is a con
This is a con. I began thinking it would cost £34. By the time I had added brighter star, necklace, frame (just a printed border £15!!!!) it was £109. Went to pay, it had gone up to £139 with add ons I was not made aware of like insurance. I googled 'is it a con' If they give the impression it will be an officially recognised star it is. They would argue they don't but they put every effort into making you think it is. The only place your star is recognised is on their business data base. They should make this very clear to potential customers. I was 'bought' a star - impossible to find!!
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luis dejesus
Reviewer
0 helpful votes
PM
Phillip Mann
Reviewer
0 helpful votes
Special gift
The website was easy to navigate and delivery was prompt. I have four grandchildren and they all have their own star. It is a special gift and has always been well received. Highly recommended.
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SS
Sandra Sedam
Reviewer
0 helpful votes
So far so good
So far so good. I can follow Maria's Star as the Earth rotates? I paid for "brightest." I think it is. Is this correct?
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C
Carlee
Reviewer
0 helpful votes
My order arrived right on time
My order arrived right on time, was easy to navigate the website, everything was accurate and my niece just loved the gift!
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A
Anonymous
Reviewer
0 helpful votes
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Pat V
Reviewer
0 helpful votes
Five Star Experience
I was impressed with the website, the ease in ordering, many options available and the end result! I'm so excited to share this gift with my friend's children and grandchildren, a special way to create memories together as they remember their mom and Grandma.
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KS
Karen Sturley
Reviewer
0 helpful votes
Griffin Petranka
Reviewer
0 helpful votes
App shows my star constantly in the…
App shows my star constantly in the grass when other star finder apps show it in the correct place in the sky. Have emailed over 19 emails demanding to be fixed or refunded. I no longer get a response from their AI email or Human email.
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CW
CATHERINE WILLIAMS
Reviewer
0 helpful votes
A problem to start quick email and it…
A problem to start quick email and it was sorted very quickly. My husband is absolutely thrilled.
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A
Amber
Reviewer
0 helpful votes
A beautiful way to remember
A beautiful way to remember a much loved little Cavoodle ❤️ It’s so wonderful being able to see him in the sky anytime we want.
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RM
Ruth M
Reviewer
0 helpful votes
Misleading and Sub Standard
I purchased 2 stars for people very hard to buy Xmas presents for. I went through the whole online ordering process - picking the options carefully as I went along. I checked my order very carefully before paying. However on the order confirmation it has no details about what I purchased except for a star and the name. When these arrived, they were not what I believed I had ordered and did not include the frames. On contacting the supplier they claim that I didn't order the frames (which I am positive that I did) and I cannot prove this as the order confirmation has no details on it. The certificates and additional documents look cheap and something that you could print up at home. I am very disappointed and think this is a scamming company. Will never use again.
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E
Emma
Reviewer
0 helpful votes
'Certificate' looks fake and cheap
Very disappointed with the item delivered. The 'certificate' provided looks fake and cheap - like something a child would put together and print out. I bought it for someone who recently lost their mother but feel embarased giving it to them it looks so tacky and fake. Package contained just three pages of tacky print out which look fake and nothing like the package advertised - the advertised free necklace was also not included. For GBP 33 it's an absolute joke and fraud if the 'registration' is not even real. The check out process was also not impressive - they tried to add on loads of charges, including a GBP 8 delivery fee (!!) for an envelope with three pages in it and you had to click to remove each additional charge - including a 'tip' (for what exactly!). Awful experience and so dissappointing when I imagine most people are purchasing for sentimental/emotional reasons and receiving something so cheap, tacky and fake looking is not cool. Please also note that this is company is not based in the UK and ships from overseas. Would not recommend
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Michele Aschero
Reviewer
0 helpful votes
I placed an order and still after 1…
I placed an order and still after 1 month, I have yet to receive the physical packet from them. Had to pay to go get the documents printed up on my own. Emailed them 2 times and got the same AI generated bogus response. Thank goodness I did not order it with a frame. This was a gift to a little girl who had to say goodbye to her dog.
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Ted Slater
Reviewer
0 helpful votes
The order arrived quickly and was…
The order arrived quickly and was everything I expected and more! My granddaughter was extatic with her star registration gift! Will definitely use them again. A+++++
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AR
Anna Rose
Reviewer
0 helpful votes
Ghastly buying process - avoid this company
I bought a star for a new nephew a couple of years ago with minimal fuss. This year I went to buy one for his newly arrived sister only to find (and have had confirmed by the company) that they now use a different company for the purchase process. DONT BUY FROM THIS COMPANY NOW. It’s a ghastly process unless you have a very straightforward order (mine involves gifts to a family in another country). I won’t list the difficulties as you’d die of boredom before I got to the end of the long list. But between April and now in September I’ve yet to make a successful order (and failed to honour this baby’s arrival in a timely way). I have now had a long exchange with the company and may yet succeed if they can untangle the created tangle. Had it not been for wanting one app to serve both children I’d simply have gone to another company.
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