Michelle Khoo
Reviewer
0 helpful votes
They deny responsibility when it's their fault
This was the straw that broke the camels back. More than $100 worth of kitchen utensils and tools ruined because their incompetent cleaner put non-dishwasher safe items into the lower rack of my dishwasher and ran it on a "rinse only" cycle with steam. Not only that, they ran it with clean dishes, so now I have to run a new cycle because everything was just wet and stinky as I only discovered this about 3 days after the service as I returned home from being out of town. Not only that, there was a second unauthorized person who was just standing there and doing nothing during the clean as I was in ny apartment for at least the first 10-15minutes when they arrived before leaving for town. When I contacted support about this, they denied responsibility of operating the dishwasher and therefore no accountability over my ruined kitchen utensils. Then they had the audacity to essentially say that it was my fault my utensils are ruined. WHY THE HECK WOULD I PLACE DIRTY NON-DISHWASHER SAFE ITEMS IN THE DISHWASHER AND RUN IT ON "RINSE ONLY" AND WITH CLEAN DISHES THAT I RAN THE NIGHT BEFORE?!?!?! In the 3 years that I've lived in my apartment, not once have I ever changed the dishwasher settings excpet the very first timeI used it, so them saying their team did not operate the dishwasher was bullshit because I know what I had run my dishwasher on the night before I left town and they cleaned the apartment (plus I checked before leaving town that my dishes were clean, which they were). Besides that, they say a second person can enter my unit to help with the clean, BUT IF THAT'S THE CASE THEN WHY WAS THAT SECOND PERSON NOT DOING ANYTHING?!?!?! They just stood there doing nothing and talked to the other person that was actually cleaning. They also threw away the rubber hair catching part of my shower's hair catcher, so now ai have to buy a whole new one. All they offered was a $15 credit, which is absolutely ridiculous because besides the subpar clean, they ruined more than $100 worth of kitchen utensils, allowed an unauthorized second person into my unit, threw away something that shouldn't have been thrown away, and overall refused responsibility for any of this. Besides all this, their support team has been slow and kept giving excuses for their cleaners when I keep getting notifications that "my cleaner has arrived" but I'm sitting on my couch and hear nothing from my door and the cleaner only comes about 1.5 hours later. As someone that lives alone, this isn't safe for me and I would like to know exactly when they arrive and when they leave. A 15-20mins delay of the actual notification is fine, but more than 1 hour in unacceptable. I'll be taking my patronage elsewhere because this is the worst service I've ever encountered in my life.
