CV
CHERYL VODA
Reviewer
0 helpful votes
Reviews
JC
John Capone
Reviewer
0 helpful votes
My claim was processed quickly and I…
My claim was processed quickly and I was paid within a few days of submission.
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BG
Brittany Gessner
Reviewer
0 helpful votes
Great company. Outstanding guest services.
I had some trouble submitting my claim and had to call customer support. Their team was outstanding. They asked how my pet was going after her procedure then proceeded to tell me that they had already gotten everything fixed for me. There is no confusion and the team member was very concise and helpful with my concerns. My refunds always come in a timely manner as well as claims being taken care of in the same regard.
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GS
Genny Smith
Reviewer
0 helpful votes
AH
Amanda Hom
Reviewer
0 helpful votes
I paid $900 a year steadfastly and…
I paid $900 a year steadfastly and loyally. Very disappointed in reimbursement on $2000 vet bills. Will not be returning
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AR
Anna Ranow
Reviewer
0 helpful votes
My first experience with pet insurance…
My first experience with pet insurance and was so easy and quick!
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R
Rherrera
Reviewer
0 helpful votes
The claim form was easy to follow
The claim form was easy to follow. Also, to check status of claim. Did receive payment in a timely manner. Very happy with Spot Insurance.
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DT
Deserie Tunac
Reviewer
0 helpful votes
Dawn Steiger
Reviewer
0 helpful votes
Ever since joining the Spot Family
Ever since joining the Spot Family, I feel that my little man is in wonderful hands when it comes to having a solid health insurance company like yourselves. Thank you, Spot Insurance for taking care of our family.
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J
JLM
Reviewer
0 helpful votes
Do NOT Use Them if you have a Rescue Pet
Sadly, here’s ANOTHER Buyer Beware review. If you are insuring a Rescue pet, and it didn’t come with good medical records(as most rescues don’t), SPOT is not the insurance to go with! Without proof that an issue wasn’t “pre existing” they will absolutely not help. Sadly, we had our rescue less than 4 or 5 months and she needed some care from previous neglect. We submitted our claim. Denied. Spoke to a Representative who suggested we appeal. Appeal submitted. Appeal denied. They labeled her situation as pre-existing. Our Veterinarian reached out on our behalf. No change. They offer zero support in these cases, so I’m here to say don’t spend your money here. We’ve set up an account that is just for our rescue. We’ll save money in there and THAT will be our “insurance” policy for her. Think twice if you’re signing up a rescue. P.S.-The experience date chosen is approximate because the process we went thru with these people was over a period of weeks:-(
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JD
Jennifer Dami, California
Reviewer
0 helpful votes
I Did My Homework and It Paid Off
we had to take our 6 month old lab to the emergency twice in 3 days. The vets on call even said Spot Insurance was good. I submitted my claims. One was paid within a couple of days and it paid 90% of the cost. Waiting on the other but it is bigger. The communication on the website is very user friendly and updates quickly. Very pleased. Nationwide for my other lab wasn't good at all.
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LW
Lori W
Reviewer
0 helpful votes
Submitting a claim and getting it…
Submitting a claim and getting it processed and paid has been so simple! Customer service has been easy to talk to and very helpful.
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SO
Susanne Olson
Reviewer
0 helpful votes
very user friendly- great response time…
very user friendly- great response time and turnaround. so happy we have SPOT
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Cindy Wood Brochu
Reviewer
0 helpful votes
My 2 fur babies passed away a month…
My 2 fur babies passed away a month apart in August and September of 2025. I notice in July 2026 that Spot was still deducting from my checking account. When I brought this to their attention I received a lot of I'm sorry for your loss, but no refund!
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FD
Forman, Debbie
Reviewer
0 helpful votes
Great company!
Ease of submitting the claims and promptness of the reimbursement made this a great experience.
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PC
Paul Castner
Reviewer
0 helpful votes
Submitting bills
Ease of online system for submitting billing. Price is affordable for coverage offered.
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L
Lynne
Reviewer
0 helpful votes
We have three large dogs covered by…
We have three large dogs covered by Spot. Generally the claims are finalized rapidly, a few times we had to wait two weeks. I have had a couple of claims denied as not eligible where the Vet had me purchase over the counter medicine as it was cheaper for me and when submitted they were not approved despite documentation. Not covering pre-existing conditions is discouraging but it was clear before we enrolled. We have both wellness and medical so our monthly premiums are substantial but with the cost of good care, we cannot be without insurance. Overall, I am satisfied.
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JS
Juan Salazar
Reviewer
0 helpful votes
Spot app..is regulating or controlling…
Spot app..is regulating or controlling few option for people to request insurance coverage by limiting claim refundbor payment
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W
Winkler
Reviewer
0 helpful votes
I have mixed feelings
I have mixed feelings. They seemed to have ignored the first claim that well exceeded our deductible. They did make a payment for the second claim. Not sure what to think. The insurance is really expensive, and my mom is a retired handicapped senior.
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Robert
Reviewer
0 helpful votes
Ripoff Company
Terrible experience they quote one price charge another have no online support force you to call them and no support on Sunday wth. And make it impossible to cancel so I just joined and already am canceling. Beware do not sign up
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