Reviewer
0 helpful votes
Very professional in the way I was treated. Great communication in all aspects of the sale. 5 days after the sale we have the 4 wheel scooter arriving at our home. Good price as well. The price was great compared to others. Dealing with a USA dealer and manufacturing company beats out of country unknowns and questions on their equipment. TR
Reviewer
0 helpful votes
I appreciate your quick responses to my situation of a Golden Technology motorized recliner that has stopped working three different occasions in June and July 2026. My 94 year old mother with dementia uses it day and night and has patiently endured uncomfortable positions while waiting for replacement remotes. After the original remote broke, I received a remote that stopped working after two weeks. The remote was hot so I unplugged the chair because the remote was a fire/electric hazard. I received another remote and it lasted for a week and was also warm. I researched and discovered these problems with the recently sent remotes might likely be due to a faulty motor or control box. I discussed this with an agent and then a technician and am very pleased I received needed items today July 30. I am looking forward to a technician who will install the items needed for the chair to work again. Thank you to all the agents and technicians who answered my phone calls over the last two months.
Reviewer
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Reviewer
0 helpful votes
Extremely Disappointed with SpinLife – Buyer Beware ! I placed an order with SpinLife (Order ID: 166173058, RA Number: 60756111) for a medical bed frame and the Protekt® Aire 7000 Rotational Bed Mattress System, totaling approximately $4,000. The bed frame arrived in a reasonable amount of time, but the mattress—the most important part of the order—never did. I am non-ambulatory and at high risk for developing pressure sores, so this mattress was not a luxury purchase. It was a medical necessity. I want to be fair and give credit where it’s due. Lisa G. was professional, knowledgeable, and very helpful during the sales process. She made the purchasing experience easy, and I have no complaints about her. Unfortunately, everything after the sale was extremely disappointing. I repeatedly checked my SpinLife order status, but there were never any meaningful updates regarding the mattress. After waiting, I called customer service for an update and was told someone would get back to me. No one ever did. Again, I had to contact SpinLife myself. After my second call, I still had no answers. It wasn’t until my third phone call—after I continued pursuing the issue—that I was finally told the truth: the mattress was out of stock, and SpinLife had no estimated date for when it would become available. This is information I believe I should have been told immediately, not after a week of waiting and multiple follow-up calls. The solutions offered were disappointing: * Purchase a different mattress that cost nearly twice as much as the one I originally ordered, or * Accept a temporary loaner basic mattress until the Protekt Aire 7000 eventually became available—with no timeline whatsoever. As a customer, this left me feeling that my medical needs and my time were not important. Whether intentional or not, the experience felt very much like a bait-and-switch. I placed an order for a specific product, only to later learn it wasn’t available and then be presented with a significantly more expensive alternative. My advice to anyone considering ordering from SpinLife is this: Before you spend thousands of dollars or any money , get written confirmation that every item you are ordering is actually in stock and available for immediate shipment. Also, obtain written confirmation that if SpinLife cannot provide the products as ordered, you are entitled to a full refund without restocking fees or other penalties. I sincerely hope no one else has to go through the frustration, wasted time, and stress that I experienced while waiting for medically necessary equipment. I have learned an expensive lesson. I will not be purchasing from SpinLife again, and I cannot recommend them based on my experience . James Laskey
Reviewer
0 helpful votes
Reviewer
0 helpful votes
SPINLIFE did well. If the rest of the experience had gone as well, 5 stars, easily. The problem is it was delivered by South Eastern Freight lines to a local store, who will be doing the setup. The information I was given (in an email from SEFL) was that the appointment would be today. I waited all day and did not even receive a call. I called SEFL, was told the number of where it was delivered, called them and they said it was received today, there was never an appointment for today. This complete failure in communication (which seems to be the fault of SEFL) ruined the experience. I would suggest Spinlife look for a different delivery service.
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0 helpful votes
I have been a customer for about 15 years and have been very satisfied with every purchase. Fast, friendly and very good prices. I recommend them to people when they ask about my mobility equipment.
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Your customer service was very helpful. Answered my concerns. Purchased a jazzy 27 power chair. Looking forward to shopping your cataloged for other items for my wife. Thank you
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To have an item purchased and charged, then be advised the item is backordered for months is ridiculous. Terrible practice.
Reviewer
0 helpful votes
I purchased a Convaid cruiser stroller for my daughter with special needs and was very disappointed. Based on the photos and descriptions, I expected a supportive, user-friendly stroller for everyday use. Once it arrived, I found it complicated to adjust, difficult to operate, and not nearly as supportive as I had hoped. Honestly, for our needs, a basic Target stroller felt easier to use. What really frustrated me was the return process. The stroller cost $3,243, and although they accepted the return, I was charged a 20% restocking fee and over $600 in return shipping through FedEx Ground. In the end, I received only $2,594 back. Despite explaining my concerns, the company would not work with me on the fees. Families of children with special needs already face enough challenges and expenses. I understand companies need return policies, but these fees felt excessive and were never something I anticipated when making such a large purchase
Reviewer
0 helpful votes
If/when I receive my parts I will be glad to fill out your survey.. The gentleman who took my order was very efficient
Reviewer
0 helpful votes
The price was good and the item was in stock so I was able to get it quickly. I had ordered for another vendor before but they were out of stock pending shipment from China and I was in need and did not want to wait for the long lead time... Pleasantly surprised that it was cheaper than the other vendor. Quality yet to be determined...
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Judie battle definitely made the experience a whole lot easier with her guidance and help. She made sure i felt like a valued customer, answering all of my questions. i would definitely recommend spinlife to all of my friends and family.
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My experience top notch. Very professional and helpful Thanks SpinLife! Jose
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So far I having no problems talking a person , and getting the right information I need I just order two rear wheels let see how long it takes for me to get them .
Reviewer
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SpinLife associates were friendly, courteous and very knowledgeable in their work. Even though, I attempted to cancel my order and the associate was still friendly and courteous. I called back again to tell the associate I'm not going to cancel. I appreciate you good folks, SPINLIFE.
Reviewer
0 helpful votes
I ordered a sling for a hoyer lift over the phone with a customer service representative about 6 months ago and it was not the one I described and it’s not returnable so I went on line and found the one I thought I was getting so I’m hoping this one is the right one
Reviewer
0 helpful votes
Easy to order product needed online. SpinLife had both the battery and charger needed for our Golden Scooter. Great communication and fast shipping! Prices were the best! Thank you!
Reviewer
0 helpful votes
Your products are wonderful. I had ordered around 5 years ago, and I’m still buying your products. I ordered elsewhere, no one is like spin life.
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