Kaiser Permanente Customer
Reviewer
0 helpful votes
Overwhelming Search Experience and Technical Issues
I was comparing therapy options through my Kaiser account. At first, I was excited because there seemed to be a lot of therapists available. However, the large number of options quickly became overwhelming, and I found myself wishing there were better filters to narrow down the results. I was specifically looking to book an in-person therapist, but the platform felt heavily geared toward online appointments. When I entered my ZIP code to search, the website repeatedly malfunctioned and only displayed the homepage in the search results. It appeared to be a technical bug, and refreshing or trying again didn’t fix it. Because my situation felt urgent, this was especially frustrating. I called SonderMind for help but wasn’t able to get the assistance I needed, and I couldn’t find an email or way to report this specific technical issue. In the end, I left the platform and used Rula instead. The experience was much smoother, and I was able to find and book an in-person therapist in less than 10 minutes. I think SonderMind has potential, but improving the search filters, fixing bugs, making it easier to find in-person providers, and offering a better way to report technical issues would make a significant difference.
