Reviewer
0 helpful votes
I’m a financial advisor who delivers a high level of service and I expect the same from my service providers. Any time I’ve needed help, the support team has been quick to respond. The insurance has been accepted every medical provider I’ve been to, plus it’s a better deal.
Reviewer
0 helpful votes
the absolute care and attention that Kylie and her team showed my family was what you would expect of a friend or family member. the customer service, response time, and follow up was quick, specific and i always had the understanding that she and the team would do what they said, and in a moment of confusion, that meant a lot of peace for us.
Reviewer
0 helpful votes
It's literally the absolute worst experience when you need a surgery or a serious procedure. There's a dozen companies they contract with that you end up needing to talk with and who claim to be helpful but will waste all your time. Everything about these health plans are engineered to not successfully make it easier to get serious care when you need it. If you don't think you'll need surgery or get cancer god forbid, they are probably fine, although the multiplan portal is the worst thing you'll use ever. Half the time login to their website doesn't work because they've got this complex setup where you need to be using their subdomain because there's just so much weird things wrong with how to set up the IT stack. These companies are obviously money grabs from people as they consult with dozens of other providers who they can absolve themselves of any responsibility of helping out for, so you end up talking to Vault Admin Services and then Fairos and then whoever. Truly frustrating to deal with companies that have weird Open Network or bs insurance that doesn't make sense for real needs.
Reviewer
0 helpful votes
i was able to ask all the questions i had in a phone conversation, which was super helpful!
Reviewer
0 helpful votes
The plan is accepted by a very large network of providers, AND is valid all over the country. The customer service team is easy to access and very helpful in answering all my questions and helping to navigate access to healthcare services and providers. They have helped reduce a lot of the anxiety surrounding accessing healthcare.
Reviewer
0 helpful votes
Above and beyond reaching out to the healthcare provider and advocating/ensuring I could be seen with RUSH given i'm established with that network.
Reviewer
0 helpful votes
Having an actual human designated to help me navigate the health care system is unique and Kylie is so helpful and attentive and prompt in her responses.
Reviewer
0 helpful votes
Very easy process and great benefits when you need them!!
Reviewer
0 helpful votes
Wonderful customer support especially from Kylie!
Reviewer
0 helpful votes
It's basically catastrophic healthcare. The deductibles and copays are high and even "covered" services are 100% the patient's responsibility (on top of the high co-pays) until the deductible is met. Other insurance companies I've had would pay a portion of each bill before the deductible, so we were never paying more than an out-of-pocket cost, but my husband just had physical therapy with an in-network provider that ended up being $445 for per session, whereas out-of-pocket/no insurance would have been $135 per session. That's an extra $310 per session than if we had no insurance. How the insurance company even allows that as the negotiated rate is beyond me, but definitely wouldn't recommend this insurance.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotten back to me in at least 24 hours. She's provided me so many solutions in my short time with this insurance coverage. Don't know how I ever lived without this kind of service. I finally feel good about paying an insurance bill.
Reviewer
0 helpful votes
The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only had a Solo plan for a short time, I thought it was an excellent value for good coverage. I would have been happy to keep this plan but became ineligible once I started a W2 job.
Reviewer
0 helpful votes
I've had a great experience with Solo Health since joining at the end of last year, but recently had an especially great experience with them. I was in a tricky situation where I needed an operation and wanted it to be performed by a specialist who I trusted, who only operates at hospitals that are OON with my solo plan. I was able to get fast, meaningful hands on support from various people at Solo and Fairos (shout-out to Allison and Katie!) which made the operation possible and I can't thank them enough for the time and care they gave me. Their customer service is unlike anything I've experienced at other insurance companies.
Reviewer
0 helpful votes
Very helpful and quick to resolve the issue! Customer service was great!
Reviewer
0 helpful votes
I only worked with Solo for a couple months, but I would recommend it to anyone who is freelancing. Kylie was incredibly responsive and helpful through every step.
Reviewer
0 helpful votes
I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistance, the Solo support team, in particular Allison, Kylie, and Michael, has been very responsive and effective. Thanks and I look forward to the rest of the year.
Reviewer
0 helpful votes
Good coverage. Prompt customer service. Only issues: Twice I got other peoples insurance cards in the mail. Twice was strange and shows lack of attention to detail.
Reviewer
0 helpful votes
The representatives are always friendly, helpful and on-call, in a way I've never experienced with any other provider.
Reviewer
0 helpful votes
Page 1 of 4