Courtney Spottke
Reviewer
0 helpful votes
Water system taking over 6 weeks to receive all parts
My husband and I purchased the ELITE SMART HE Water System on June 17th. This has been the biggest hassle I’ve ever experienced. The system arrived a week and a half after ordering, but when we got our plumber out here, we were missing parts. When we called, which you speak to AI, we called and left a message. Someone finally called us back and said it appeared we were missing a whole box. So they said they were sending it out. That took 10ish days to arrive. We had the plumber come out again, and the same piece that should have been in the new box was missing AGAIN. We called again 10 days ago from today, and a woman said she’d be sending it out and expediting it. It’s now 10 days from that and we called them again today, and they’re saying it must have gotten lost in the mail. How does it take 6 weeks to get our full system for installation? How has this been messed up MULTIPLE times and we keep paying a plumber to come out to do nothing? I’m extremely frustrated and out extra money because we’ve been paying a plumber his fee to come out even though it’s not our fault we end up missing pieces. This is absolutely insane, and I will never buy from this company again.
