DS
Douglas Stockdale
Reviewer
0 helpful votes
Salesman informative patient
Salesman informative patient. Delivery clean neat organized on time. Promotional blanket not delivered
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A
Amelie
Reviewer
0 helpful votes
screws don't align
I was excited to find a low frame bed mattress, but somehow the holes for the screws are not quite aligned, and so the frame is not quite straight because I could not screw it down completely, it is getting stuck. I made it work (kind off), but it just seem silly to have holes that don't align, it would be an easy fix on the manufacturer part... The delivery was straightfoward and timely.
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A
Amelie
Reviewer
0 helpful votes
screws don't align
I was excited to find a low frame bed mattress, but somehow the holes for the screws are not quite aligned, and so the frame is not quite straight because I could not screw it down completely, it is getting stuck. I made it work (kind off), but it just seem silly to have holes that don't align, it would be an easy fix on the manufacturer part... The delivery was straightfoward and timely.
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AK
Abby Krug
Reviewer
0 helpful votes
MH
Marie Hansen
Reviewer
0 helpful votes
MH
Marie Hansen
Reviewer
0 helpful votes
SM
Sandra McCallister
Reviewer
0 helpful votes
Purchased 2 of the 1.5” low profile…
Purchased 2 of the 1.5” low profile supports. Both needed to have holes redrilled for the screws to fit in. If we didn’t have someone that could make the adjustments we would have had to return both platforms. We also had to cut off small blocks of wood to get the corners to match up. Need better quality standards for the price they cost. * additional note. I did not contact Sleep365 for help. I didn't have the luxury of waiting for any replacements. I needed to use the 2 beds. They did reach out and stated they would have offered to replace. They stated they found a machine that was miscalibrated during production. They offered a free gift for my trouble, which I declined.
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SM
Sandra McCallister
Reviewer
0 helpful votes
Purchased 2 of the 1.5” low profile…
Purchased 2 of the 1.5” low profile supports. Both needed to have holes redrilled for the screws to fit in. If we didn’t have someone that could make the adjustments we would have had to return both platforms. We also had to cut off small blocks of wood to get the corners to match up. Need better quality standards for the price they cost. * additional note. I did not contact Sleep365 for help. I didn't have the luxury of waiting for any replacements. I needed to use the 2 beds. They did reach out and stated they would have offered to replace. They stated they found a machine that was miscalibrated during production. They offered a free gift for my trouble, which I declined.
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MR
Mindy Rosenberg
Reviewer
0 helpful votes
Fabulous experience all the way
Fabulous experience all the way - from detailed help and support with Diane and Richard - to superb quality of the bed we chose, to set up. Just slept on our bed last night for the first time, and we LOVED it (myself, my husband, and our dog)! Thank you!!
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MR
Mindy Rosenberg
Reviewer
0 helpful votes
Fabulous experience all the way
Fabulous experience all the way - from detailed help and support with Diane and Richard - to superb quality of the bed we chose, to set up. Just slept on our bed last night for the first time, and we LOVED it (myself, my husband, and our dog)! Thank you!!
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DC
Dorothy Chan
Reviewer
0 helpful votes
Richard has been excellent in helping…
Richard has been excellent in helping us make sure we love our mattresses! Will tell our friends about him!
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DC
Dorothy Chan
Reviewer
0 helpful votes
Richard has been excellent in helping…
Richard has been excellent in helping us make sure we love our mattresses! Will tell our friends about him!
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LS
Laura Studley
Reviewer
0 helpful votes
Richard was wonderful to work with
Richard was wonderful to work with. Knowledgable, patient and did not pressure us for purchase. The bed arrived in three weeks and I couldn’t be happier. My night time pain has been completely relieved. I wish I had bought it sooner. Additionally, the men who delivered and set the bed up were very knowledgeable and courteous. The entire experience has been 5 star!
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T
Tee
Reviewer
0 helpful votes
Best place to try Naturepedic mattress in San Francisco
Fantastic customer service helping with trying out different mattress that fit my needs (very plush), toppers, and pillows with the quotes. I was able to have time to think about it and then come back to decide by taking a nap to do a trial, ended up with Concerto Naturepedic and the delivery was estimate a few weeks wait. It was worth the wait! Got my old mattress removed and the delivery guys helped to setup. Happy with my purchase after a couple of months of testing it and dont have as much back pain as before and am able to sleep so much better! Thanks!!
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LS
Laura Studley
Reviewer
0 helpful votes
Richard was wonderful to work with
Richard was wonderful to work with. Knowledgable, patient and did not pressure us for purchase. The bed arrived in three weeks and I couldn’t be happier. My night time pain has been completely relieved. I wish I had bought it sooner. Additionally, the men who delivered and set the bed up were very knowledgeable and courteous. The entire experience has been 5 star!
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T
Tee
Reviewer
0 helpful votes
Best place to try Naturepedic mattress in San Francisco
Fantastic customer service helping with trying out different mattress that fit my needs (very plush), toppers, and pillows with the quotes. I was able to have time to think about it and then come back to decide by taking a nap to do a trial, ended up with Concerto Naturepedic and the delivery was estimate a few weeks wait. It was worth the wait! Got my old mattress removed and the delivery guys helped to setup. Happy with my purchase after a couple of months of testing it and dont have as much back pain as before and am able to sleep so much better! Thanks!!
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C
Carol
Reviewer
0 helpful votes
This is a wonderful store
This is a wonderful store. The sales associates are very very helpful and knowledgeable about every product and guided me to the mattress of my dreams. Definitely buy here.
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C
Carol
Reviewer
0 helpful votes
This is a wonderful store
This is a wonderful store. The sales associates are very very helpful and knowledgeable about every product and guided me to the mattress of my dreams. Definitely buy here.
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S
Shiao-Ping
Reviewer
0 helpful votes
Delivery staff are courteous and did a…
Delivery staff are courteous and did a good job setting up the headboard and mattress
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S
Shiao-Ping
Reviewer
0 helpful votes
Delivery staff are courteous and did a…
Delivery staff are courteous and did a good job setting up the headboard and mattress
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