suraj tinani
Reviewer
0 helpful votes
Shokz 2 year warranty is a joke
I bought Shokz OPENFIT in July 2025 and I was told there is a 2 year warranty. In July 2026, a pin started popping from the case (probably a spring holding the case) and it started hurting me during runs. I connected with the customer service (first email on 12th July 2026) via email and they were prompt in asking all relevant details which I provided along with the pictures. By now the pin had come out and the case wouldn't hold open. I was also worried the other pin holding the case will also come out and the two halves of the case would be separated. The customer support agent said the claim was successfully submitted (date 18th July 2026) but mentioned the beige color wasn't available and a black color in stock was the only option available. I said I would take the black. A day later I was told the beige is back in stock and I was happy. My warranty claim W00342740 was issued and I was told "Please don't scrap your headphones since we may require you to send it back to us." And I was ok with providing the headphones if asked. The warranty claim status was "confirming" on 24th July 2026. I thought I would be getting my replacement headphones. Fast forward 4th August 2026 I was not contacted by Shokz so I asked what was the status of the replacement as the warranty claim status was now changed to "pending". When I contacted Shokz, I was Shocked (no pun intended) to learn that the status was pending because I had not returned the defective device. Note that till date I haven't been asked to return the device and I haven't been provided an address to return it to. I am also not given a timeline of how many days the replacement will take to arrive which means I would be stranded without headphones for weeks/months. Ideally Shokz should have sent a replacement headphones via FedEx with a return shipment and I would have sent it right back. This way they would have got the defective headphones and I wouldn't have to go weeks/months without headphones. They advertise 2 year warranty but make the return process extremely difficult. I would not recommend Shokz to anyone. I have the pictures of the defective headphones which I can share upon request.
