Reviewer
0 helpful votes
I wasn’t sure what I needed for my project and you reached out, answered my questions, gave me a discount AND shipped immediately! Doesn’t get any better than that.
Reviewer
0 helpful votes
My wife ordered a $1300 cabinet that arrived broken. I called and they said I had to handle it with Arrow (the manufacturer). Arrow said they would replace it, but then ghosted me. After weeks of calls and emails, I finally got ahold of a real person and Arrow said SMP’s account is on hold and they won’t ship me the replacement part, but they would “explore other options.” Now I’m left with a broken sewing cabinet and I’m out $1300. DO NOT BUY FROM SEWING MACHINES PLUS OR ARROW SEWING CABINETS!!! Update based on their reply: Not only did they not attempt to call either myself or my wife, they have not replied to emails sent both to the store manager and salesperson. Arrow is finally attempting to resolve this after all the negative reviews of them I posted, but Sewing Machines Plus will never get my business again, especially after these lies.
Reviewer
0 helpful votes
Recommended feet for my new Celebrate serger. Ordered, shipped, received! Great service.
Reviewer
0 helpful votes
Ordering was very easy, customer service went above and beyond what is normally expected from an online store, and prompt delivery. I definitely recommend this company!
Reviewer
0 helpful votes
I had thread that was lost in the mail, a $60 order, post office was no help, I was told that you would replace the thread I talked to someone via email and they never followed through. This happened roughly in the fall of 2025. UPDATE: Please read! Sewing Machines Plus responded to this very quickly . I received all 4 spools of thread, even though the post office did send one that they found. I was very pleased with sewing machines Plus response. I am one happy customer. Thank you
Reviewer
0 helpful votes
The parts fit as oem. There was a couple if rough spot on the metal with steel wool they were better.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
If they do not carry what you want anymore, they direct you to a company that does. Customer service is always so helpful. Anything I get from this company is always wonderful and what I expected to receive.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Bought a scan and cut. Didn't even turn on. No customer support. Had to wait and wait for a call back. The one time someone called I was at work. Tried again and never got a call back. Washed my hand of everything and sent it back. And never looked back. I will not recommend this company.
Reviewer
0 helpful votes
My computerized machine died and I needed an new one. I am satisfied witht he selection I made.
Reviewer
0 helpful votes
The assistance I got when I called Sewing Machines Plus was outstanding. I was just exploring a new coverstitch machine, but with no determination to actually buy one. The one I have has gotten very little use (primarily because threading it drives me crazy). I called this particular online store because they had both a new model and one that had gotten some use (and was of course less expensive). I was offered the new one for the price of the used one, and a couple of other deals. There was no pressure to buy. There was a lot of patience as I thought of question after question. The machine I was considering was an investment, and I had to think it through. The customer service was outstanding, the deal was great, and the offer of future help if I run into problems is most appreciated. I can't recommend this dealer highly enough.
Reviewer
0 helpful votes
The Juki came pre-threaded with a sample on the feed table. I simply tied on new serger threads and ran the machine till the knots worked their way though. It’s an amazing machine and it was shipped very quickly!
Reviewer
0 helpful votes
Great employees that help you with important decisions that are perfect to add to your craft/embroidery/sewing room. Worked with me for almost an hour. This was not my first purchase from them and will probably not be my last.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super helpful and asked me some questions about what my intended use was. She helped me think about a few things I had not thought about from my online research. I will certainly shop here again.
Reviewer
0 helpful votes
The item I wanted was in stock, which it was not at multiple other sites, and it was rapidly shipped.
Reviewer
0 helpful votes
I have bought a number of machines from Sewing machine plus, always happy with my purchases.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Your representative (Max) was excellent and professional.
Page 1 of 3