Reviewer
0 helpful votes
Be honest about the limits of performance. Customers do not grow on trees; make sure your product is ready for market and not use it as a testing laboratory. Make your app user friendly, not a maze. I feel I have to hunt in the app to find what I'm looking for, if it is there? I'm too old to play hide and seek. Very disappointed and dissatisfied.
Reviewer
0 helpful votes
The mower works so well, I bought a second one and that one works flawlessly as well.
Reviewer
0 helpful votes
Navimow i105. The signal is severely blocked and the mower won’t do anything because it cannot create a map. We’ve trouble shoot it and relocated the antenna multiple times which is tedious because I have delete the map and remap the yard each time. Customer service will accept a return but I need to pay for shipping and 10% restocking fee. I don’t think this is acceptable because you are able to return it without incurring in these charges if the product is faulty. The customer service rep has been very responsive and polite but I have not received a ln acceptable resolution. My advice is to not buy directly from Navimow and purchase it from Home Depot since they will accept returns without all this hassle. I even asked for a discount on the model that does not require the gps antenna so I could purchase that one and I was told the company is unable to do so. I tried everything I could to remain a customer but this has been exhausting.
Reviewer
0 helpful votes
The company was good and shipped the order in a timely manner yet the shipping company they use dropped the ball and I still have no clue where my package is 10 days after ordering it.
Reviewer
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Fast delivery and well packaged. Mower was easy to set up and has been a great addition to my house.
Reviewer
0 helpful votes
I developed a pro/con list for auto mowers. The Mammotion Luba 3 and the Segway X430 were my top two. I decided on the Luba 3, because it appeared to allow more fine tuning and just seemed to offer a better mow for what I was looking for. However, after purchasing a Luba 3 AWD 3000H, it would not reliable connect to 4G, so I couldn’t remotely manage my mower. I returned/exchanged the Luba 3 and got a different model a 5000 series. Unfortunately, the new Luba 3 had the same 4G issues, so I returned it. Tech Support for Mammotion was awful. It took days or over a week to reply and never were able to fix the issue. Customer service was easy to work with and did not give me any problems returning and refunding my full purchase price. I purchased the Navimow X430 and it has been everything that the Luba wasn’t. I have not had one issue with the 4G and the whole system is very intuitive and straight forward. The cut is not quite as good as the Luba 3, but the trade offs far outweigh the Luba 3 in every other way. The Luba was a headache for 2 months and the X430 was a refreshing walk in the park. I didn’t rate the X430 with 5 stars, because I think they could allow a little more control and fine tuning by the customer. The only issue I’ve had with the X430 is that it refused to enter the all resin garage I built along the side of my shed. It would freak out and only enter from the side and run right into the shed. I simply moved the base station to an area that wasn’t narrow. That said, I couldn’t be happier with my X430 and the tech support I’ve received. I would have saved myself 2 months of headaches if I would have just purchased the X430 first.
Reviewer
0 helpful votes
Update: After reading the review, Navimow’s customer service reached out and explained the delay and had the other part of the order shipped within a day. The customer service agent was forthcoming with information and very helpful. I am still waiting on the garage part of my bundle and have received zero communication about its status or when it will ship. I bought it 21 days ago and the other part of the bundle is already here.
Reviewer
0 helpful votes
As a newbie, of course the second day I used this, no satellites showed. I thought maybe my mower was broken. Was able to get quick attention from support. What impressed me was the follow up. Mower is awesome. Worth every penny to me at least.
Reviewer
0 helpful votes
The mower has worked flawlessly. I also got the garage which was a bit pricy, but was worth it to protect the mower. I have now been using the mower for several months and I am very satisfied with the purchase of both the mower and the garage and would definitely recommend to others.
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Don’t like how there is no choice in the cutting pattern
Reviewer
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So far so good…mower only has been mowing for a few days…
Reviewer
0 helpful votes
Navimow is an absolutely fantastic mower. Today, it is 97 degrees with 100%humidity. We are staying cool inside while our Navimow, aka Billy the Goat, mows the lawn. And he will mow again tomorrow and tomorrow and tomorrow. This is a life changing purchase for those who work hard all week and yearn for a pristinely manicured lawn. Navimow is perfect!🤩
Reviewer
0 helpful votes
There was an issue with my initial order and it was returned to the shipper but the service team did a great job making sure the new order had the same discount applied
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It’s to early to review the product but they have done everything promised so far. I still have more to learn but so far I’m very impressed
Reviewer
0 helpful votes
My experience so far has be great inhad a little issue with the GPS connection but that was on me once I moved the charging station everything was great .one if things that you guys are doing you are constantly improving the experience with the mower by upgrading the software and firmware that's what we as customers are looking for in a product
Reviewer
0 helpful votes
After purchasing the Navimow X450, garage, RTK power supply, and Mowgate, I’m very impressed with the quality and performance of all of the purchased products by Segway. Support has been good so far and I’m looking forward to being a satisfied customer with the Navimow products.
Reviewer
0 helpful votes
The mower wouldn’t navigate to the front yard. I can never get ahold of customer service and still waiting for my call back to send this junk back. We mapped our yard out 7 times and it still wouldn’t work. It really should be clarified that the less expensive robots must be in the site line of the antenna or they will not work correctly. I’m not sure who has just a big empty lot without a house in between the front and back yard??? Know your robot must be in clear view of the antenna or it won’t work and they will charge you 10% restocking fee and you must pay for your own shipping back.
Reviewer
0 helpful votes
Edit: I wrote the review below when I was angry and frustrated. Support has been in contact with me and is working with me to try to find a solution. The mower is not going to the dump. I had to switch to the local RTK antenna to get the mower to function normally. Additional info not in the original review: There is a learning curve that could be lowered if the included instructions had more than pictures with letters next to them. ????? They should try actually explaining things. If they sell a mower in the USA put instructions in English, if it's in France include a book in French. Those digital joysticks are a bane on humanity. I need to do some map adjustments today and I'm dreading the job because I have to use them to do it. I'm bumping it up to three stars but improvement is needed. The original review is below. I've had the X430 less than a week. The mower refuses to keep a satellite lock after following all of the base positioning guidelines. I've moved the base a dozen times trying to get a lock. I finally did a re-boot which got a lock (over 20 satellites) but it lost it all again overnight. The manual driving "joysticks" are a joke. Editing maps requires using those joysticks to manually drive the mower to increase the frustration rather than just do it in the app. I told support to send me a return label and credit the money back to my card. I'm almost 80 years old and bought this to help keep my yard mowed. All it's brought is pain and frustration. This thing is going back to Segway or to the dump but it won't stay here.
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