AM
Ann Marie W.
Reviewer
0 helpful votes
The item arrived
The item arrived. The color was not even close to what was depicted on line. Have yet to receive a callback to return the item.
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Reviews
junhee eum
Reviewer
0 helpful votes
Was Great Experience :)
Ordering was totally smooth! Easy checkout, clear communication, and helpful details about the artist and piece along the way. I'm looking forward to seeing the tempera textures in person, based on the images alone, it already feels like a quietly captivating addition to my space. Highly recommend Minju Gwak's work to anyone drawn to contemplative, nature-inspired pieces.
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C
customer
Reviewer
0 helpful votes
Excellent experience
Excellent experience. Painting was well packaged and arrived safely and promptly. Very happy with the artwork, it is beautiful.
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JC
Jerry customer
Reviewer
0 helpful votes
AD
Angela D
Reviewer
0 helpful votes
I've purchased 3 times from Saatchi Art…
I've purchased 3 times from Saatchi Art and had problems with 2 orders. On my first order, the item got held up in customs for at least a month. I could not get anyone from Saatchi to assist via email, phone calls, etc. I finally came out here and left a one-star review and, lo and behold, someone reached out. After that experience, it took me a few years to try them again. My 2nd order said "free shipping". I received the item and shortly thereafter began receiving invoices from FedEx. The artist somehow made me responsible for the shipping charges. I reached out to Saatchi and their proposed solution is for me to pay the shipping charges, keep evidence, provide evidence to them, and they'll reimburse me. What?! Before I started receiving the invoices from FedEx, I made a 3rd purchase from Saatchi with which I had no issues - or at least none that I'm aware of yet. I am not a complainer, but I feel others need to be aware of the issues with this company. It's unfortunate because I've gotten really lovely pieces from them. But it's definitely not worth the hassle-factor.
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MB
Melissa Blakey
Reviewer
0 helpful votes
I was worried about ordering art online…
I was worried about ordering art online but I was blown away by the experience and the quality of the art.
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D
denise
Reviewer
0 helpful votes
quick responsive customer service
Before purchasing I had questions, customer service was quick and responsive. Very assuring before I made purchase.
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Millau Pinot
Reviewer
0 helpful votes
Saatchi Art sells quality art.
Saatchi Art sells quality art. To me, it is like a museum. I have learned a lot looking at the multitude of art genres and styles. My taste has changed and has been enriched. I can't afford originals, though I bought a few. Now, more and more, I am satisfied with prints, They are excellent. The problem now is that there is no more room to hang them or even stack them upon other art!!
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KI
Karen in Nashville
Reviewer
0 helpful votes
I purchased a piece of art
I purchased a piece of art, it arrived quickly and was carefully wrapped for shipping. Additionally the artist included a short thank you note. Very happy
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TF
Terry Fried
Reviewer
0 helpful votes
Great experience!
Once again, I have received an incredibly beautiful one of a kind artwork. I highly recommend this company! The website is easy to navigate and allows consumers to bypass the difficulties of purchasing art from other countries.
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AI
Anjali Iyer
Reviewer
0 helpful votes
The art arrived poorly stretched
The art arrived poorly stretched; not tight but flapping. Difficult to re-stretch without damage to the piece because it was wrapped over the edge. Given that it arrived stretched anyway, it could have been delivered framed. Some simple framing options would have been appreciated. Overall, it was a difficult exercise and it need not have been. Subsequently, Seller gave me a small refund to compensate for the extra cost incurred.
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JS
Joe Schmoe
Reviewer
0 helpful votes
The ZenDesk experience was terrible
The ZenDesk experience was terrible. Emails sent to Saatchi wouldn't get through. The “customer service” phone line went straight to voicemail every time and i never got a callback. (I think they contract out customer service.) I’m surprised we actually got the deal done. Good thing i ordered 4 months early for this 25th anniversary gift for my spouse. Eventually we resorted to carrier pigeons to exchange info. My gosh… Even the customer service agent was complaining about “technology”, which was totally accurate.
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LS
Lon Schwear
Reviewer
0 helpful votes
Received wrong artwork ..
Received wrong artwork ... or artist replaced with similar but different art than what we had purchased.
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C
customer
Reviewer
0 helpful votes
everything went well
everything went well, great art selection, inforamtion and easy payment. It would be good to know that a art piece is coming from out of the country. It was and additional two weeks working through issues at customs.
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EV
Ellen Vogt
Reviewer
0 helpful votes
From start to finish
From start to finish, shopping for art on Saatchi Art was very smooth. We are very happy with our purchase as well as delivery. The quality of the art is top notch
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P
PHILIP
Reviewer
0 helpful votes
Excellent service
Excellent service. Saatchi continually kept me informed about the status of my order.
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TS
Thomas Seaman
Reviewer
0 helpful votes
The painting is beautiful.
Delivery was reasonably fast. The painting looked like the pictures. And, the painting is beautiful.
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C
Carolyn
Reviewer
0 helpful votes
Back Again!!
This is about the 10th painting I have purchased at Saatchi! The service and the art, as well as the artists whose work I have purchased has been splendid. The prices are good, and it lets you buy work by emerging artists that you might not ordinarily afford.
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GD
Greg DE Martini
Reviewer
0 helpful votes
Will was awesome as my contact!
Will, my contact at Saatchi, answered every email and very quickly! He made the entire process, from beginning to end, perfect! I can't wait to buy more pieces!
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KM
Keith Mericka
Reviewer
0 helpful votes
Responsive client focused
Responsive client focused. No pushback on returns and applying credit for new purchases
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