Dave
Reviewer
0 helpful votes
I have purchased a couple of orders…
I have purchased a couple of orders from Robert Electronics (2x 12TB and 5x 14TB) and each order has been quickly processed, packaged perfectly and delivered quickly. One of the 7 drives unfortunately failed, as is likely with any new or refurb'd drives, but as this was within the RMA period offered I reached out, providing the relevant evidence to show it was dead/dying and purchase confirmation, just to cover all bases. The support were extremely helpful, clear about the process, outlined what I would need to support the return (harddrive packaging which I retained from the last order) and outlined upfront that there were industry wide effects that would impact the process, and checked i was okay with that. The process did take a little while, but there is next to no stock anywhere, especially not for a reasonable price, so it is entirely understandable. They even offered to switch to a reimbursement if I didnt want to wait. They were incredibly approachable, polite, helpful and forth coming with information at every point of contact. The harddrive just arrived yesterday, and have put it straight into use. I was a touch hesitant when first ordering from them last year given I had never purchased a refurb drive, which is why I only ordered 2 harddrives initially, but I truly would not have a hesitation with putting in many orders to come in the future.
