Reviewer
0 helpful votes
Erin Demaggio is an excellent representative for RISLA. She was professional, polite and answered all questions related to the student loan process and college planning making an overwhelming process much easier.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
quick response time. Courtney was so helpful and walked us through on how to check RIC portal to verify approved student loans amount. She gave additional information on other loan options.
Reviewer
0 helpful votes
I would like to recognize Erin Demaggio from your Rhode Island office for the exceptional service she provided to my family. She was an absolute pleasure to work with. Her patience, kindness, and support were truly outstanding. My mother, husband, son, and I were all present at the appointment, and Erin made what could have been an overwhelming process feel simple and manageable. She explained everything in a way that was easy to understand without ever making us feel uninformed or uncomfortable asking questions. Because of her professionalism, compassion, and clear communication, she helped us complete everything we needed with ease. She made the entire process seamless, and we are incredibly grateful for her assistance. Employees like Erin are a tremendous asset to your organization. Please extend our sincere appreciation and thanks for the outstanding care and service she provided.
Reviewer
0 helpful votes
Refinancing with RISLA was an absolute headache. They requested the same tax forms four separate times because their portal kept failing to sync documents with underwriting. After a month of delays, they abruptly added strict co-signer requirements that weren't mentioned anywhere on their initial application rates page. Total waste of time.
Reviewer
0 helpful votes
Erin was extremely helpful and in just 30 minutes, I felt more comfortable about the daunting prospect of paying for college!
Reviewer
0 helpful votes
We needed immediate assistance in filing the FASFA for the upcoming school year. We left a frantic message for a return call, and Ellen reached out within one hour. She immediately understood our issue and assisted us in completing our application correctly, confirming it was successfully submitted, and the follow-up emails we should expect within a 48 hour period. She was patient, kind, and understanding throughout the entire process. A simple “thank you” isn’t enough to express our gratitude for the peace of mind Ellen provided during one phone call.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
The representative I worked with was efficient, pleasant and knowledgeable of the requirements of the FAFSA form. She put my mind at ease and made the whole process simple.
Reviewer
0 helpful votes
Kind and friendly service! Put me at ease with her knowledge of the paperwork and computer thing.
Reviewer
0 helpful votes
Easy to deal with , extremely helpful and courteous. They make the whole experience very simple
Reviewer
0 helpful votes
Easy application process, communication on all the different steps are clear. Excellent customer service, highly informed staff and they are friendly. Variety of loan options to choose from.
Reviewer
0 helpful votes
OMG! What an AMAZING EXPERIENCE! Courtney (I think that was her name) was fantastic. She was upbeat & so incredibly helpful. Answered all our questions & we could not believe how quickly our FASA was completed. You ROCK! This service is incredible. Highly recommend.
Reviewer
0 helpful votes
Erin was amazing. Her explanation was so clear, unlike the 2 financial officers we had met at colleges. She showed care and patience. Thank you. We left feeling much better about my daughters college future experience.
Reviewer
0 helpful votes
i was apparently given a loan but am unable to access any information regarding it and the site claims they dont have anything to match my records.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Always so helpful and takes the time to answer all my questions.
Reviewer
0 helpful votes
Always answer the phone and help with all your questions.
Reviewer
0 helpful votes
RISLA is doing a fabulous job! My family has used RISLA since undergraduate and is using them again for grad school. I find all of the people that we work with to be kind, patient, and respectful. They make an intense process very easy to know what is needed and how to do it. They are always willing to answer questions!
Page 1 of 2