J
Jake
Reviewer
0 helpful votes
Great response time and resolution
Great response time and resolution. Very pleased with customer service
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Reviews
Alan Puaa
Reviewer
0 helpful votes
Superb and excellent after sales…
Superb and excellent after sales service support. I bought my tumbler a month ago. but accidentally dropped it and broke the lid. Wanted to buy a replacement on the lid. but customer support offered me a replacement for free but with condition of shipping is beared by me which I find it a good gesture. Excellent understanding of customer service. Keep it up the good work. Appreciated it.
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HA
Houd Al Hinai
Reviewer
0 helpful votes
Support team is very responsive, and will find a solution for your problem.
Fast response from the support staff, they're very understanding of the customer's situation, and will resolve the complaint with what is fair, and satisfactory for the customer.
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KM
Kevin Marquez Castro
Reviewer
0 helpful votes
the customer service is really helpful…
the customer service is really helpful and really quick
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DC
Deon Coke
Reviewer
0 helpful votes
Love the support I got
It's an amazing case I love it thanks your team for ensuring that I get what I purchased.. thank you!!!!!
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J
Judy
Reviewer
0 helpful votes
I had an excellent experience with this…
I had an excellent experience with this company's online customer service. The representative responded quickly, was friendly, knowledgeable, and genuinely wanted to help. They answered all of my questions clearly, kept me updated throughout the process, and resolved my issue much faster than I expected. It's refreshing to receive customer service that is both professional and caring. The entire experience was smooth, stress-free, and exceeded my expectations. I truly appreciate the outstanding support and would not hesitate to do business with this company again. Highly recommended!
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JE
Jasmine Edward
Reviewer
0 helpful votes
Experience
I have been a customer quite some time now and I honestly enjoy the cases in both design and durability. The amount of time I have had accidental drops the cases have protected my phone that even the screen protector doesn't receive damage. I also enjoy how they have various designs from anime to independent artists. My only recommendation is offering more case types to older phones for a little more variety. One point I'd like to add is customer service, they are very attentive and assisted me with my inquiry very quickly.
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AN
Arturo Nava
Reviewer
0 helpful votes
Edwin Wylde
Reviewer
0 helpful votes
Friendly support,
Friendly support, Prompt responses/follow-ups Situation understanding and cooperative (Jonathan) Instrumental towards resolving an account deletion request within a timeframe.
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JC
Jesse Carl Mata
Reviewer
0 helpful votes
Straight to the point. No BS.
They addressed my concern fast, effective and straight to the point. Shoutout to Jonathan for allowing me to "file" another QC concern in the same support thread. Usually to formalize requests, customer service asks you to fill out another form so they can segment those into another ticket. But Jonathan not only handled my concern, but someone I know that has a recent experience with their products. Awesome guy. Great CS experience.
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JR
John Russell
Reviewer
0 helpful votes
KS
Kevin Storz
Reviewer
0 helpful votes
The customer service with Rhinoshield…
The customer service with Rhinoshield is the best! Not only is the quality of the product amazing but if there is even the remotest of issues they are quick and accommodating about resolving it! 10/10 would recommend
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NT
nora tavitian
Reviewer
0 helpful votes
Great brand
The representative believed that item did not meet my expectations and he replaced it even being out of warranty. Great company and service great product
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H
Hristijan
Reviewer
0 helpful votes
A
Anonymity
Reviewer
0 helpful votes
Problem Solved
I had some issues with my cover and the team promptly solved everything for me. Indeed a 5 star service. Highly recommended
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K
Kier
Reviewer
0 helpful votes
Thank you very much for your kind…
Thank you very much for your kind assistance and for granting me an exception. I truly appreciate your understanding and willingness to help. Your customer service has been excellent, especially Charlotte she is very responsive, hands-on, and professional throughout the process. Thank you again for making this such a positive experience.
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JUSTIN LIU
Reviewer
0 helpful votes
Awful service and product
pretty god awful customer service when you are not in Taiwan. my product showed up incorrect with missing items and customer service is an AI chat that will only produce a single link regardless of the issue. additionally, you will also be charged duties under “jewelry”. Edit: they responded, travelling for work so i’ll have to update their service at a later date. if you put custom writing on your bottle in cursive, make sure to contact them or something because the text will be cut off. in my case i know i put spaces infront of my words so the letter wouldn’t be cut off but theyre claiming that was what was submitted. MTF.
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IA
Iyad Askar
Reviewer
0 helpful votes
FB
Floyd Bennett
Reviewer
0 helpful votes
Great experience but I never got the…
Great experience but I never got the tool put my screen on i had to manually put it on my phone so
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CLIFFORD BARBIC
Reviewer
0 helpful votes
I want to sincerely thank Jonathon and…
I want to sincerely thank Jonathon and the RhinoShield customer service team for the outstanding support I received. The response was prompt, professional, and friendly from start to finish. My warranty questions were answered clearly, and the entire process was handled efficiently and with genuine care for customer satisfaction. It’s refreshing to deal with a company that stands behind its products and values its customers. The excellent service I received only reinforced my confidence in RhinoShield and ensured that I will continue to recommend your products to others. Thank you again for the exceptional customer service experience which was truly appreciated.
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