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customer
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Reviews
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STEPHEN
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Samantha Swanson
Reviewer
0 helpful votes
Poor customer service
I ordered a Littmann classic III stethoscope and paid for overnight shipping this last Sunday, expecting it on Tuesday. On Monday, I received a phone call and an email that the stethoscope was out of stock and would be in stock and shipped on Tuesday. I called Redding Medical and told them I still wanted that specific stethoscope as that was the question in the email. The website did not say the specific stethoscope I ordered was out of stock. I asked for some sort of compensation and I was told that I could be refunded for the overnight shipping, pay for the standard shipping and receive it in 5-7 business days. I told the lady on the phone that I’m just asking for some compensation for the 2 day delivery since I paid for overnight shipping which was $30. I was told “I’ve already given you your options.” I asked to speak to the manager. When the manager answered, I explained the story and how I wanted compensation for the overnight shipping I paid for. The manager also stated “I believe she told you your options.” After arguing with the manager on the phone, I was credited $5. Overnight shipping is $30 and 2 day shipping is $21. I was not aware that the stethoscope was out of stock. To my knowledge, I ordered a stethoscope that was in stock and I that I would be receiving it within 1 business day. I’m not at all impressed with my experience. I have ordered 2 stethoscopes with Redding Medical and do NOT plan on ordering any other items from this company. The customer service experience was not at all pleasant.
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anj p
Reviewer
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poor customer service
This company put the wrong address on my order and then the order got lost. I called them and the customer service rep put me on hold for 7 min to discuss with a coworker, then came back and stated she didn't know what to do, had me talk to her coworker who also told me she is "just a customer service rep" and doesn't know what to do. I asked if I could speak to a manager and she said no maybe they could try to file a claim in 3-5 days because the boss is on vacation. It was very unprofessional and unhelpful. I would recommend hiring customer service representatives who can help come up with solutions and plans rather than answer phones and waste my time without even attempting to address the issue at hand.
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C
customer
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Loved the engravings and color scheme…
Loved the engravings and color scheme of the stethoscope I will be gifting to my loved one
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JK
Jill Klopp
Reviewer
0 helpful votes
Ordered new scrubs from Maddie in…
Ordered new scrubs from Maddie in Reistertown on Saturday. She was very attentive, helpful and did everything with a smile! Can’t wait for new scrubs!
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C
customer
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C
customer
Reviewer
0 helpful votes
Quick shipping
Quick shipping. Correct and well produced engraving on stethoscope. Would purchase from this company again.
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TC
Tiffany Congdon
Reviewer
0 helpful votes
Beautiful craftsmanship and clarity
Beautiful craftsmanship and clarity. I have hearing loss in both ears and the difference between stethoscopes is amazing. Worth the money!
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C
customer
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CP
C. Price
Reviewer
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C
Christophe
Reviewer
0 helpful votes
Change Order
I needed to make a change to an online order. The team was super-helfpul and efficient. There was no problem making the change and the order got to me quickly.
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HC
Happy Customer
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PU
Princess Ugwokaegbe
Reviewer
0 helpful votes
It was okay
Placing the order and navigating the website was a breeze. However, there were a couple of things I did not like. For one, it would be great if the additional shipping fee situation is added before checkout. I did not like that I was contacted to make an additional payment of $28. Secondly, the packaging can sure be better. It looked like no effort was put into making it look pretty and presentable. Finally, on the website I saw the stethoscope for about $115. But in the receipt I received upon delivery, it wrote that the stethoscope was $98. I don't understand why the discrepancy of over $17 exists.
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M
MN
Reviewer
0 helpful votes
Fast and excellent customer service.
I got that product in 2 days. I was thinking maybe in a week. It was amazing. Excellent customer service.
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customer
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L
Larry
Reviewer
0 helpful votes
Equipment needed is in stock
Equipment needed is in stock. Prices are very competitive with all other supplies. Shipping was very fast and packaging was excellent.
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K
K.L.Keller
Reviewer
0 helpful votes
Really fast service!
I needed to replace parts on my stethoscope. I ordered the parts on 10/7 and they were in my mailbox on 10/8! Can't get any faster service than that!
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C
customer
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D
Denise
Reviewer
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