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Anne Malone
Reviewer
0 helpful votes
It’s easy to submit my vet bill and the…
It’s easy to submit my vet bill and the reimbursement is very quick. Very happy with your company overall
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Reviews
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Zoe
Reviewer
0 helpful votes
Lifesaving!!
Our cat Twig unfortunately & unexpectedly had 3 life threatening urinary blockages back to back which was then followed by a PU surgery. This was our first time filing a claim and Pumpkin made the process seamless! From claim submission to claim approval it was about 2 weeks. We are so grateful that Pumpkin reimbursed us 80% of Twig’s bills! We don’t know what we would’ve done without Pumpkin, thank you so very much!! Twig says thank you too for allowing him to be able to get the treatment he needed to save his life!!
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K
Karen
Reviewer
0 helpful votes
Everyone I speak with is wonderful
Everyone I speak with is wonderful - patient, genuinely concerned about our pets. I have recommended Pumpkin to all my friends who are pet parents!
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M
MrsTRipp
Reviewer
0 helpful votes
Reviewed anyway
Even though the claim presented was not covered due to a pre-existing injury, they took the time to review anyway.
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L
Lynn
Reviewer
0 helpful votes
Wonderful Pet Insurance company
The process is fast and easy, and the response from Pumpkin is fast. I have been a client for years, ad it serves my cats well.
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Evamarie
Reviewer
0 helpful votes
Quick responses
They respond to claims quickly. Haven’t required reimbursements yet but they’ve been quick and helpful with counting visits towards the deductible. It’s easy to get in contact with someone and use the website.
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G
Gabriella
Reviewer
0 helpful votes
It's easy to set up.
It was easy to use and set up the account for my cats. I have not had to use the insurance yet but I like the idea that if I need it it'll be there for me to use.
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R
Randy
Reviewer
0 helpful votes
Great customer service and fast…
Great customer service and fast turnaround time for claims being paid
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W
Warren
Reviewer
0 helpful votes
Pumpkin: ? inadequate customer service staff to meet consumer demand, and/or a greedy corporate culture
It appears that Pumpkin is dealing with one of two issues: either (1) it has too few customer service representatives to handle inbound calls, or (2) customer demand consistently exceeds its service capacity. In my experience, when these conditions persist, they often reflect a company that has chosen to prioritize profitability over customer service. As part of evaluating pet insurance providers, I have spent considerable time researching Pumpkin. I have called several times with questions for its sales and customer service staff, and in almost every case the wait time has been excessive—often more than 20 or 30 minutes before reaching a representative. I understand that lengthy hold times can occur at companies such as American Airlines or United Airlines during major weather events or periods of significant operational disruption. Those circumstances are understandable. Routine, consistently long wait times at an insurance company are much harder to justify. I am continuing to evaluate pet insurance providers and have narrowed my choices to Trupanion and Embrace, both of which were recommended by our veterinary hospital. The hospital is exceptionally large, employing more than 100 veterinarians, and even has a full-time team dedicated to helping clients select pet insurance and navigate the claims process. That investment has reportedly benefited both the hospital and its clients because pet owners with insurance are often more willing and able to authorize recommended treatments than those without coverage. For me, timely access to customer service is likely to be a deciding factor, and Pumpkin's performance in this area may ultimately be a deal-breaker. I have little tolerance for paying premium prices while struggling to reach customer support. Beyond my own experience, I have also seen other Trustpilot reviewers cite delayed email responses and aspects of Pumpkin's claims processing as recurring concerns. Given Pumpkin's premium pricing, I expected a stronger commitment to customer service. My expectations were further elevated by the credentials of the company's president, whose background includes legal training in Israel and an MBA from the University of Chicago. Unfortunately, my experience has not reflected the level of customer service I anticipated from a company with that leadership.
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Kim
Reviewer
0 helpful votes
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Andrea
Reviewer
0 helpful votes
Excellent Services
The claim was submitted and approved for reimbursement. Excellent services and expedite accurately.
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DV
Dardu Vamvu
Reviewer
0 helpful votes
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Erica
Reviewer
0 helpful votes
I believe you guys handled the last…
I believe you guys handled the last claim correctly. Took a while, but the reimbursement was great. Thanks
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Mary Murray Shelton
Reviewer
0 helpful votes
Very Effective, Efficient, Dependable and Quick!
Pumpkin quickly assessed the estimates and invoices from the dental work our two cats needed, and provided the insured reimbursements for the work. I feel secure that if and when our cats need care, Pumpkin will be there dependably. So when vet bills look a bit scary, Pumpkin insurance gives me more reassurance that I have the help I need.
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N
Nancy
Reviewer
0 helpful votes
Easy to submit claim
The whole process of submitting claim was very easy. I received text updates as to where we we were at in claim process. Refund was quick.
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M
Molly
Reviewer
0 helpful votes
The app is easy to navigate
The app is easy to navigate. The clear instructions as to how to file a claim and the swiftness of the claim being processed makes Pumpkin a great source for pet needs to be fulfilled! My payment was in my account so fast after claim was filed.
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Tom Noonan
Reviewer
0 helpful votes
Haves used Pumpkin for several years
Haves used Pumpkin for several years They have always shown concern and cars for my dogs Filing a claim is so easy and resolution of a claim is just another immediate I’ll never change
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U
Uhmstberry
Reviewer
0 helpful votes
Excellent pet insurance
The folks at Pumpkin pet insurance are easy to work with and it is a relief to have their support when our pets get in a pickle!
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K
Kathleen
Reviewer
0 helpful votes
Pumpkin was definitely worth the investment
Pumpkin has been very good about my claims processing. I did reach out one time because a claim was denied and I felt it was not caused by a pre-existing condition since the doctor couldn't determine what was causing his stomach issues. They listened to my feedback and paid the claim. My only issue is that claims typically take 30 days to process.
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E
Elizabeth
Reviewer
0 helpful votes
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