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PUCKIPUPPY BIKES

4.6225 reviews

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Reviews

Joshua Berndt

Reviewer

0 helpful votes

Jul 30, 2026

Horrible customer service

Horrible customer service. Find a different bike company. Absolutely horrible customer service. I have been trying to get my biked fixed from day one out of the box. The wheel wobbled and ive sent video after video. Its been 12 days with no resolution. Its ridiculous that we pay a lot of money for these products to not get customer service that are competent. Cat is horrible to talk to and ive asked for her manager with nothing. They only respond at night in the united states. Do not buy from them they are horrible and there are a ton of bike companies. They than respond on here to email them and they will resolve my issue. The same place ive been emailing them. Its sad that we all spend our hard earned money on these products that come not 100 percent. I also asked for a refund on a front basket i bought because it did not list it in the products to come with bike with no resolution to that either. Stay away. Spend extra with a better company

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TA

Tim Andrus

Reviewer

0 helpful votes

Jul 27, 2026

Definitely worth it.

The bike does everything you want it too. Its what yiu wish mountain bike riding was like. Its awesome. The battery will last longer than you. The bike is solid build. Very functional. It is lower price point entry so the front forks aren't the greatest. And you need to switch the seat for a real bike seat not the huge cushy seat that comes with it. Maybe the pedals will need to be swapped out at some point for something not plastic. But overall. Im super happy I bought this bike.

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RM

Robert M. Munroe

Reviewer

0 helpful votes

Jul 26, 2026

DISPOSABLE BIKE. NOT WORTH IT.

...and as soon as you realize it, it's past two weeks and they won't take it back. I've owned this bike for less than three months and nearly EVERYTHING is broken. For the same amount of money, I could've bought two better bikes. I've thrown away 90% of the accessories that have come with it, after they stopped functioning, broke, disintegrated or just fell off. The bike itself is already moving slower than it did when I got it and several surfaces, including electrical components, are corroding over, which they cleverly omitted from the warranty. Check for yourself. Your bike WILL rust solid and they will not care. Meanwhile, this thing is SO HEAVY and HUGE that it is essentially a motorcycle that barely goes 28mph, downhill, while I peddle furiously. It's incredibly difficult to control at speed. Long story short, I'm out $2200 and I'm filled with regret.

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KJ

Kevin Justin

Reviewer

0 helpful votes

Jul 25, 2026

Great Bike Great Company

I did alot of research before ordering an electric mtn bike. PuckiPuppy had good reviews and great user videos. With the promotions and good price I decided to order a Labrador Pro and I am very happy with that process. I received the bike in a short time and was very pleased with the shipping and packaging. Assembly instructions were ok. I took my first ride and was shocked how comfortable it was After a few trips I had noticed that the front forks had wear marks on them. I contacted Puckipuppy, and with a couple of emails and a photo they sent me a new fork. I was glad to have such good customer service and response to this issue. After installing new fork I took the bike on a pretty rough day trip in the mountains of Colorado where I live. I was on a steep rocky trail and this bike did amazing. I was very shocked how well it climbed those hills with me and my saddle pack I was carrying. I did have to stop and tighten a couple of bolts on the suspension because of some creaking noise but that solved the noise. I am very pleased with the Labrador Pro and would recommend it. I am anxious to go do some more riding.

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MH

Malcolm Harris

Reviewer

0 helpful votes

Jul 23, 2026

The entire transaction was handled efficiently. My wife and I are enjoying the E-bikes that we purchased.

The web-sight provided meaningful information about each product; this was certainly helpful in deciding on which E-bike to purchase. The order was easy to process and the delivery time was prompt. After assembling the bikes I experienced one problem with a tire tube. The company was quick to honor the warranty and shipped me a new tube and tire.

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B

BRAD

Reviewer

0 helpful votes

Jul 22, 2026

The instructions could be better

The instructions could be better. With purchasing the bike I got points but the only way I can use them is by spending over $1000.

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RE

Ruth Ebbinghaus

Reviewer

0 helpful votes

Jul 16, 2026

Love our Puckipuppy e-bikes!

We purchased two Dachshund e-bikes and have thoroughly enjoyed getting to learn them and see the many campgrounds we travel to. Since we bought two, we also received the bike carrier which my husband has been very impressed with.

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RE

Ruth Ebbinghaus

Reviewer

0 helpful votes

Jul 16, 2026

Love our Puckipuppy e-bikes!

We purchased two Dachshund e-bikes and have thoroughly enjoyed getting to learn them and see the many campgrounds we travel to. Since we bought two, we also received the bike carrier which my husband has been very impressed with.

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Jim Gagnepain

Reviewer

0 helpful votes

Jul 15, 2026

Husky and Corgi both Great!

My wife and I both got E-Bikes. She got the Husky, and I got the Corgi. We both love them. I took the Corgi on a 60-mile ride. I almost used up the battery, as it was very windy coming home. But I had one bar left. All handling was amazing!

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M

Matthew

Reviewer

0 helpful votes

Jul 15, 2026

Great product and great company

It’s a great class 2 bike that my son rides all over the city. He says it’s comfortable and as long as he is pedaling the battery lasts the whole day of him being out with his friends. We did have a little mishap with shipping but they remedied the issue immediately. Great product and great company.

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Jim Gagnepain

Reviewer

0 helpful votes

Jul 15, 2026

Husky and Corgi both Great!

My wife and I both got E-Bikes. She got the Husky, and I got the Corgi. We both love them. I took the Corgi on a 60-mile ride. I almost used up the battery, as it was very windy coming home. But I had one bar left. All handling was amazing!

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M

Matthew

Reviewer

0 helpful votes

Jul 15, 2026

Great product and great company

It’s a great class 2 bike that my son rides all over the city. He says it’s comfortable and as long as he is pedaling the battery lasts the whole day of him being out with his friends. We did have a little mishap with shipping but they remedied the issue immediately. Great product and great company.

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LD

Laura Dunn

Reviewer

0 helpful votes

Jul 15, 2026

Top notch customer service! Gorgeous bikes!

Puckipuppy's customer service is top notch! Quickly responsive, helpful, knowledgeable and patient. We purchased two Boxer ST step through bikes and while one of them arrived with a damaged part, my experience with coming to a resolution was a true sense of being heard and taken care of. Once we got both bikes road worthy and took them out for a spin, I have to say these bikes are stellar. SO much fun! So well built, really beautiful, they thought of everything in designing these.

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LD

Laura Dunn

Reviewer

0 helpful votes

Jul 15, 2026

Top notch customer service! Gorgeous bikes!

Puckipuppy's customer service is top notch! Quickly responsive, helpful, knowledgeable and patient. We purchased two Boxer ST step through bikes and while one of them arrived with a damaged part, my experience with coming to a resolution was a true sense of being heard and taken care of. Once we got both bikes road worthy and took them out for a spin, I have to say these bikes are stellar. SO much fun! So well built, really beautiful, they thought of everything in designing these.

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JJ

Joseph Jones

Reviewer

0 helpful votes

Jul 14, 2026

Was no problem putting it together and the instructions were precise and easy to follow and that's the only reason why I didn't have problem

Received it in the mail it wasn't hard to put together and it has tremendous power going uphill and it's the Samoyed brand. And it rides smooth and it's fast and powerful and it's easy to get on and off of I'm 76. Customer service is pleasant and easy to deal with if anything is needed I've had mine or a year and a half and no problems. The best bike I've owned and I've had a lot of Ezips and tricycles. It's a blessing. Amen

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JJ

Joseph Jones

Reviewer

0 helpful votes

Jul 14, 2026

Was no problem putting it together and the instructions were precise and easy to follow and that's the only reason why I didn't have problem

Received it in the mail it wasn't hard to put together and it has tremendous power going uphill and it's the Samoyed brand. And it rides smooth and it's fast and powerful and it's easy to get on and off of I'm 76. Customer service is pleasant and easy to deal with if anything is needed I've had mine or a year and a half and no problems. The best bike I've owned and I've had a lot of Ezips and tricycles. It's a blessing. Amen

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TH

Timothy Harris

Reviewer

0 helpful votes

Jul 13, 2026

Step through E-Bike

They were very informative though out the purchasing process. Bike was easy to assemble. Great product so far.

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TH

Timothy Harris

Reviewer

0 helpful votes

Jul 13, 2026

Step through E-Bike

They were very informative though out the purchasing process. Bike was easy to assemble. Great product so far.

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JA

James A Wharton

Reviewer

0 helpful votes

Jul 12, 2026

Great product with outstanding customer…

Great product with outstanding customer service if there is a problem they stand behind it. 2 years on the warranty

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JM

Joe Moreira

Reviewer

0 helpful votes

Jul 12, 2026

It’s been over a year…

It’s been over a year that I ordered my fat wheel electric bike. Because of an injury I haven’t had the chance to ride it as much as I’d like to but compared to my previous electric bike this one puts a huge smile on my face. I do need to take it out more often to keep the battery from going bad. Speaking of the battery it’s still holding a full charge after 1 year. I do need to run it down so I can recharge it.

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