Richard Dickert
Reviewer
0 helpful votes
IT WAS A PLEASURE WORKING WITH KEVIN THOMPSON
I CALLED LATER IN THE DAY ON A FRIDAY AND KEVIN GOT EVERYTHING KNOCKED OUT REAL FAST. HE WAS ALSO VERY FRIENDLY AND HELPFUL.
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Reviews
Brokers & Sellers
Reviewer
0 helpful votes
SW
Sam Walden
Reviewer
0 helpful votes
The customer service was great
The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair shop was happy to hear that I had PWI. He said he has worked with them for over 20 years and only had high praise for PWI. Thank you for a great experience.
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Matt Babcock Jr
Reviewer
0 helpful votes
Caleb Overdorf is the Man!!
Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to work with Caleb and the PWI team again!!! Thank you!!!
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Roberta Collins
Reviewer
0 helpful votes
Horrible experience
Horrible experience, they do not pay the repair bill, especially if it cost more than the price for the warranty. A transmission repair costed me out of pocket 1,200. They are not trustworthy, and they don't honor their contract. Don't fall for this so scam!
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P
Pushp
Reviewer
0 helpful votes
Moe F
Reviewer
0 helpful votes
Caleb is the greatest!
Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my customer. He has proven beyond a shadow of a doubt that he was here to help. He truly wanted what is best for my customer. Amazing service, he cared, and what else could I ask for?
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SM
Scott Mann
Reviewer
0 helpful votes
Bought an expensive warranty to cover…
Bought an expensive warranty to cover my vehicle. When it came time to use the warranty, under the system I bought it for, the denied the claim because the specific part wasn't listed. So they denied the claim on an electrical safety issue. One that could've easily cause a serious accident or injury. Stay away from this company, do not buy their product. They don't stand by it and run at the first sign they have to pay. Horrible company, no ethics or standards. Buyer beware.
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farhan zaheer
Reviewer
0 helpful votes
My car started jerking
My car started jerking, misfiring, and no any signs of overheating. I drove it to the nearest repair shop immediately. After inspection, they found that the coolant level was not low. However, PWI denied my claim, saying the issue was related to overheating and the radiator. I am still fighting with them regarding the claim. It has been months, and my car is still at the repair shop. In my opinion, they did not properly inspect the vehicle or clearly understand the actual cause and definition of overheating. I would recommend being very careful before purchasing this warranty.
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BM BEST AUTO SALES
Reviewer
0 helpful votes
I had a great experience working with…
I had a great experience working with Caleb Overdorf at Preferred Warranties. He was professional, responsive, and very helpful throughout the claims process. Caleb took the time to explain everything clearly, kept me informed, and followed up to make sure my claim was progressing smoothly. His excellent customer service and willingness to assist made the entire experience much easier. Thank you, Caleb, for your dedication and support. Highly recommended!
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Hillary Drexler
Reviewer
0 helpful votes
very easy to get approval and create a…
very easy to get approval and create a claim. Caleb was great to work with!
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Ben Pearce
Reviewer
0 helpful votes
This morning I worked through a claim…
This morning I worked through a claim with Caleb. He was extremely professional. I work with many warranty companies and this was by far the best experience I have had. We do warranty work and sell multiple warranty programs and pwi is now on the top of the list of my go to programs for our customers.
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B
Barry
Reviewer
0 helpful votes
Great experience
Caleb and P.W.I. as a whole are great to work with! Very professional and make the claim process painless.
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A
ADAM
Reviewer
0 helpful votes
CLAIM PROCESS WAS SMOOTH AND CALEB WAS…
CLAIM PROCESS WAS SMOOTH AND CALEB WAS GREAT TO WORK WITH.
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M
Manny
Reviewer
0 helpful votes
Amazing Service
The claims process was simple, quick and follow-up response was great. Chris, the rep walking me through the claims process, was knowledgeable, prompt and very personable.
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T
Ty
Reviewer
0 helpful votes
From a repair facility standpoint
From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
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Frank Myers
Reviewer
0 helpful votes
Larry was very helpful
Larry was very helpful. He made the whole hassle of warranty submission a breeze. Thanks so much for the ease of claim.
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India Reavis
Reviewer
0 helpful votes
DO NOT PAY FOR THIS GARBAGE!! WORTHLESS SCAM
DO NOT PAY FOR THIS GARBAGE!!! When buying my car I was not even given an option if I wanted to add this and was not even told it would cost me anything. It was not until the next day I’m at home trying to figure out why my payment for my car loan is so much higher than I thought it should have been that I realize I had to pay thousands of dollars for this. The car dealership just acted like it was included and told me they were amazing to work with and pretty much would cover anything that could possibly go wrong with my car. SO NOT TRUE! After discovering issues with my car and taking it to the shop, my shop tells me that nothing that they say is covered on my brochure I was given is actually covered so it’s completely dishonest and worthless. The parts that need replaced are listed on the brochure as parts that are covered but then they tell me that it doesn’t count because it’s just normal wear and tear. Now because they won’t cover anything that needs replaced they now tell me that they also are not going to reimburse me for what I had to pay for a rental car which they already told me they would and that is the only reason that I got a rental car! Update in response to PWI reply: I guarantee you I have a warranty through you. It is may also in be under my spouse’s name Camerron Creech but I believe it is under my name India Reavis. We have a 2013 Kia Optima Limited 2.0T purchased from Dave Morton Auto in Salem Oregon.
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SEAN SKAGGS
Reviewer
0 helpful votes
VERY EASY AND SIMPLIFIED PROCESS FROM…
VERY EASY AND SIMPLIFIED PROCESS FROM START TO FINISH. CALEB HELPED EVERY STEP OF THE WAY TO GET THE CLAIM ENTERED AND APPROVED. GREAT COMPANY TO WORK WITH AND SAME DAY PAYMENT!
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G
Gracie
Reviewer
0 helpful votes
Caleb is AMAZING!!!!!
Caleb is AMAZING!!!!!! He has gone above and Beyond to get the job job in a timely manner.
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