PK
Reviewer
0 helpful votes
Order Excitement turns to Delivery Nightmare!
With bold type enticement like "Don't Let Another Summer Slip Away" and product-specific stock status claiming "delivery in 5-15 business days", Pergolux has turned my pre-order excitement into a post-order nightmare! A full-month has passed, with system-generated status still showing "order confirmed". Moreover (and unlike the Sales team, which seems to have ample reps), Customer Service is so swamped that an automated attendant interrupts music-on-hold by stating that call volume exceeds Customer Service capacity to maintain a call queue, and promising that a rep will return my call when someone becomes available...which doesn't happen. So I have to initiate every interaction - with the latest suggesting that my July 3, 2026 order #15037 "should" get here by late August-early September. With no control over supply chain "2 boxes are still on a ship from China...or Vietnam, not sure which"; and no order status system available to Customer Service reps or customers, I suspect there are other nightmares happening right now, and more to come... I'm giving up on Summer, and hoping mine is resolved before Fall comes and goes.
