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Panda Drum

4.577 reviews

Musical Instrument StoreService area

Reviews

AG

Alma Grace

Reviewer

0 helpful votes

Aug 06, 2026

Panda Drum not only provides great relaxing tones, they also have a wonderful caring customer service team!

Panda Drum not only provides great relaxing tones but also its customer support team are so delightful to interact with. They respond quickly and show concern for the customer. Everyone who likes to give themselves and their families time for relaxation and calm should buy themselves a Panda Drum. It doesn’t disappoint! Plus you have a legitimate company whose Customer Support team provides you excellent service! I love Panda Drum and the people in the company for providing caring customer service!

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LS

laura schwarz

Reviewer

0 helpful votes

Aug 03, 2026

I had a problem where I ordered my drum…

I had a problem where I ordered my drum and an additional book, but the additional book did not come. I called and got no response but when I wrote a review, then I was contacted. I received the money back for the extra book in a timely manner. I really would’ve rather had the book, but at least the matter was cleared.

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A

abzlady

Reviewer

0 helpful votes

Jul 29, 2026

Beautiful instrument, wonderful resonance, great customer service

My original drum had one tongue which was about a quarter of a tone flat. Customer service was amazing! When I explained what happened, I was sent a new drum and absolutely love it! The resonance and beauty of the instrument really make a difference.

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RT

Rick Tollefson

Reviewer

0 helpful votes

Jul 29, 2026

you did not provide full songs to play

you did not provide full songs to play

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JR

julie Rosenson

Reviewer

0 helpful votes

Jul 26, 2026

Paid for an expensive one and not good

Paid for an expensive one. Sound is not loud. Not good for groups. A real disappointment and then, right after I bougjt the expensive one it went on sale 1/2 price. It’s not great. I would not recommend.

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TH

Thomas Howard Lacy OR Alysia L

Reviewer

0 helpful votes

Jul 26, 2026

happy with outcome.

panda drum has contacted me about my review, they took care of the problem in a professional matter happy with the outcome

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Jenni Vo

Reviewer

0 helpful votes

Jul 22, 2026

I made an order from these guys but…

I made an order from these guys but they gave me a weird tracking link that doesn't work. It was supposed to arrive on the 19th its now the 22nd and the label on shopify hasn't be created yet when it should have already shipped. I tried reaching out but also it is bizzare that their tracking link is really weird.

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CH

Carol Harris

Reviewer

0 helpful votes

Jul 22, 2026

Pleased with Panda Drum in every aspect

I ordered the mini panda drum directly from the company. I am very pleased with the customer service. I had received an email that my order would be delivered that day and it was not. I emailed the company and received a reply immediately. Advising the email was in error, how to track the package and she would personally follow up. I received my drum in a timely manner. I received an another email wanting to be sure the package it had gotten to me. I bought the mini drum for my 3 year old non-verbal autistic grandson. He expresses great joy at making “music”. Start to finish this company came though with 5 stars.

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K

Kimp

Reviewer

0 helpful votes

Jul 21, 2026

Good quality product and great customer…

Good quality product and great customer service. I would recommend their product and their customer service is topnotch. Very helpful

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AH

April Hanks

Reviewer

0 helpful votes

Jul 20, 2026

Didn’t like the item

Didn’t like the item. Given 48 hours turnaround. Impossible thus far to turn around due to inaccessible return code.

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D

Demetra

Reviewer

0 helpful votes

Jul 20, 2026

Love the Panda

Love the Panda! It is my second one. Bought for our 3 yo granddaughter. I like the tone of the larger ones but this is perfect for her!

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CM

Cheryl Moore happy buyer

Reviewer

0 helpful votes

Jul 18, 2026

The best customer service I have ever…

The best customer service I have ever experienced. In fact at one point I thought it too good to be true and my purchase would never materialize. Customer service was always very quick to respond to my concerns. The Drum arrived one day later than expected but frankly it was probably just a postal lag which is pretty common. My daughter in law LOVES the Drum and so do her girls; looks like a couple more drums may be headed their way to complete their drum band…who knows, maybe I’ll join in too 😊 Very impressed with the Customer Service looking out for my concerns; delivery a day late but not a fault of Panda Drum! Incredible customer service should win some type of award! Hope you can tell how happy we all are with Panda Drum and its Representatives.

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KC

Kyle Cummings

Reviewer

0 helpful votes

Jul 17, 2026

I ordered two minis

I ordered two minis. And both children, who are autistic, loved them immediately. I was impressed.

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A

andrea

Reviewer

0 helpful votes

Jul 14, 2026

I can't imagine another musical instrument, that can relax every part of our body and changes our state within seconds. Kudos to you all!

My son and grandson are coming to see me in a few days. My grandson is bringing the Pandra Drum, my son is bringing his drum from home. I accompany them with my Tamborin, which I have been playing for 25 years. Soooo, we are excited to see what we come up with. If we can video, I'll send you the link. Blessings your way. I'm sure I'll purchase a Panda Drum soon. andrea adler

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K

Kim

Reviewer

0 helpful votes

Jul 11, 2026

Great Product & Excellent Customer Sevice!

Bought myself a Panda Drum for my birthday and just love it!! I am definitely not a musician by any stretch, but thoroughly enjoy the sound healing aspect. There was a slight problem with the drum upon arrival, but Jessica was absolutely incredible in making sure everything was just right—wonderful customer service, indeed!

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VW

Victoria Whiteman

Reviewer

0 helpful votes

Jul 08, 2026

Great customer service!

Great customer service!

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A

Angela

Reviewer

0 helpful votes

Jul 06, 2026

I am really enjoying these drums

I am really enjoying these drums. I’m actually making up my own music instead of using the music book which I will look at also. My grandson has ADHD and I let him use them the other day. He seemed to enjoy them. If he continues to use it, I’m going to give him these drums, and order myself the pro size. These also make great gifts.

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BB

Bernard Bruce

Reviewer

0 helpful votes

Jul 06, 2026

Great products - excellent customer service too!

The drums that I purchased from PandaDrum are great! I got one for myself and one for my niece (3 years old and LOVESSSSSS it!) and couldn't be happier! My order was quickly processed, had an update with my order that was professionally and quickly handled, and I am completely satisfied!!

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BS

Banks Stiller

Reviewer

0 helpful votes

Jul 05, 2026

Got this for a active 3 1/2yr old ,he…

Got this for a active 3 1/2yr old ,he loves it. He plays it before or after story time before bed . He loves to hike or play at the park ride bike , scooter and hit the gym in the garage . The drum has become part of his relaxing time ,so glad it makes him happy.

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JB

Jill Brogan

Reviewer

0 helpful votes

Jul 05, 2026

Excellent Customer Service!

Excellent Customer Service! Bought for our Grandson who has moderate to severe autism. Music therapy is included in his IEP to help his verbalizing. I look forward to him using the drum for not only language but soothing him when stressed.

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