Hamada Gamal
Reviewer
0 helpful votes
Reviews
B
Bluebird647
Reviewer
0 helpful votes
Absolutely diabolical company to deal with AVOID AT ALL COSTS
In relation to account ref 100012785 Absolutely diabolical company to deal with truly regret not looking at reviews first I have emailed the customer service at least 5 times (so Lara please do not copy and paste your generic response) as no one bothers to reply anyway. Also called 3 times waited 40mins last time waited 1hr 19minutes got to number one in the queue and they cut me off so don’t bother calling them either. They are the cheapest for a reason as they provide zero service or care to their customers. I will be changing supplier regardless of wither it be more expensive due to this disgusting experience and here’s hoping like others below me I am not continually billed after switching. This is a case for the financial ombudsman. Lara please may I remind you do not post the customer service email below as your company does not respond to that either. Mrs Jean McNeill
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JN
Joe Neilson
Reviewer
0 helpful votes
Incorrect transfer of meter reading
I moved to this energy company in early March and then changed my mind and left them a few weeks later. Unfortunately for me, the meter reading I supplied them with for Electricity, a reading they had to share with the energy company (Economy Energy) that I was leaving was wrongly transferred by them to Economy Energy. The reading transferred by Ourpower was exaggerated by 815 units which has created an error of approximately £100 on my final electricity bill from Economy Energy. Trying to get this sorted has turned into a nightmare. Be aware Ourpower has a problem with numerals....It could cost you!
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