JC
Javier clavelles
Reviewer
0 helpful votes
Reviews
HD
Howard Dulin
Reviewer
0 helpful votes
Y’all were quick to respond look into…
Y’all were quick to respond look into it and send me a new one. Thanks again.
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DC
Daniel Crandell
Reviewer
0 helpful votes
Nick and Bryan
Nick and Bryan, they were truly awesome. very professional and timely in resolving my issues. It’s refreshing to have such personalized support that they gave me.
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OJ
Olga Jaca
Reviewer
0 helpful votes
OO
Ovidio O Hernandez
Reviewer
0 helpful votes
The service was excellent and customer…
The service was excellent and customer service was also great, I use them for years and I’m a satisfied customer
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AM
Aaron M
Reviewer
0 helpful votes
The rep was very professional and…
The rep was very professional and addressed my issue without any unnecessary word soup.
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Paul Ted Cooley
Reviewer
0 helpful votes
Optimus Tracker Not Working
I purchased an Optimus Tracker 3.0 in Jan 2024. We use it to track our father, who is 90 and still driving. The service has worked great until about the last month. Now we are having issues with getting a "trip started" alert, and not getting any other alerts. So, I tried adding alerts for movement (which I didn't have turned on before and it worked fine) and now I getting alerts when the tracker hasn't even moved. So, then I set-up a geofence, and I am movement alerts, and now I get false alerts for leaving and entering the geofence. I have called at least 5 times in the past two weeks and every time I am told the they have reset the device and my problem has been escalated to their IT department. the customer service personnel have been cordial, but nothing is getting fixed. The last time I called was on 7/19/26, and I was told they would get back to me the following week with a fix. They have got a week to get this problem fixed or I will be disconnecting from their service. I don't know if my device have gone bad, or software updates are faulty, or their system is screwed up, but I need a dependable tracker! At this point I would not recommend purchasing an Optimus Tracker, as dependability has is not trustworthy. I will update if my problem gets resolved. Just wanted to update my initial review from 7/18/2. I have been working with Optimus over the past few weeks and numerous phone calls. Finally, after finding the right representative at Optimus, and working with Brian at to get my problems with the tracker resolved, with Brian's assistance, he was able to get the problems with my tracker corrected and it is back to working correctly. It took a few phone calls before I found a representative that cared about fixing the problem and was able to explain the issues on their end and on my end. Brian did a great job! And I am am able to once again trust that the tracker is working properly.
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Raed Al Abanni
Reviewer
0 helpful votes
KH
Keith Holtz
Reviewer
0 helpful votes
BR
BARBARA RILEY
Reviewer
0 helpful votes
Victoria Calix was an amazing help
Victoria Calix was an amazing help! She responded promptly to my issue and helped me get my subscription restarted. I’ve been using Optimus for four years and I find it very easy to set up, monitor, run reports, and Customer Service has been great. It was so refreshing to call customer support and actually have my issue resolved quickly compared to other companies
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E
Eddie
Reviewer
0 helpful votes
C
customer
Reviewer
0 helpful votes
MM
Mack mane
Reviewer
0 helpful votes
CD
Clinton Dean Jr
Reviewer
0 helpful votes
DB
Dennis Bowles
Reviewer
0 helpful votes
Customer service is the best
Customer service is the best, had to use problem solving a few times and they have always been very helpfull in resolving any issues that i may have had.Customer sevice is great and very quick to respond back to me.
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DW
Dustin Weathers
Reviewer
0 helpful votes
JW
John W Probst
Reviewer
0 helpful votes
JM
Jesse Mengel
Reviewer
0 helpful votes
Great help and easy to navigate with…
Great help and easy to navigate with their help!
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CW
customer William Wilson
Reviewer
0 helpful votes
I enjoyed customer thank you for the service service very much
I enjoyed customer service very much. It was very helpful and took care of the problem promptly.
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JC
Jaime Corona
Reviewer
0 helpful votes
Customer service rep was kind and…
Customer service rep was kind and didn't feel rushed
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