C
customer
Reviewer
0 helpful votes
Excellent customer service and…
Excellent customer service and delivery. Tech support US based is choice!
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Reviews
SG
Steve Griggs
Reviewer
0 helpful votes
Everything related to my XRF has been…
Everything related to my XRF has been great, the minor bumps have been my oversight, fit and finish are excellent, easy to work with and results have been excellent. Definitely recommend this laser, looking forward to seeing the nxt advancement !
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JM
Joe Mustar
Reviewer
0 helpful votes
I looked at a lot of desktop Co2…
I looked at a lot of desktop Co2 machines for maybe 6 months. We run 2 diodes and needed to upgrade which supplied the push needed. I settled on the OneLaser XRF after seeing the LA Hobby Guy and Bearded Builds both talk so highly of it. I ordered it and it came within a reasonable amount of time, delivered right to my garage door. After about an hour of reading and assembly of the base the machine was set on it and running. Learning the differences between the OneLaser XRF and a diode ma hine has been a interesting uphill path but the machine works like all the advertising says it does. I have had 2 questions for customer service so far and I can say that even with the time difference between Ohio and California the experience, friendliness and great customer service attitude did not disappoint. Would I buy it again ..yes.
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ED
Edoardo DEPINE Poffo
Reviewer
0 helpful votes
Great customer support.
Great customer support. They provide instructions in videos and photos on how to troubleshoot the issues. Strongly recommend the brand.
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JO
Jason Olsen
Reviewer
0 helpful votes
Everything from sales (Lex answered all…
Everything from sales (Lex answered all of my questions over the phone before I purchased) to technical support! Tech support is not only here in America but the team is dedicated and passionate and it shows! Tech support either picks up and answers, or calls me right back, typically within an hour. They helped walk me through setting up my new XRF and navigation of LightBurn which helped get me up in running fast! I also absolutely love the new XRF laser too! It runs about 4 times faster than my S1 diode laser while engraving hat patches and also shows up way darker on my leather hat patches. This new machine is a money maker and game changer. I wish I would have bought one sooner! Thanks, Jason- Iron Horse Trading co
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DF
David F
Reviewer
0 helpful votes
Why I bought the XRF and my first experiences
There are a few things that brought me to ordering the OneLaser XRF. 1) the RF CO2 laser 2) Desk top size 3) The bed size 4) Speed. There were only a few videos that I was able to view that compared the Onelaser to some of the other manufacturers and they were enough to convince me to purchase the XRF. After using the laser for 2 months this is what I think. The only job I have been doing on the laser is two-tone acrylic. The engraving part with the nozzle so close to the acrylic, the debris from the engraving coated everything in the head and created issues with the lens and mirrors. After reviewing some experiences of others, I moved the lens down to the bottom of the lens holder and made a focus block to get the right focus when the head did its auto focus. Moving the lease made all the difference and engraving the acrylic is now flawless and most of the debris goes out the exhaust. I don't know if moving the lens has weakened the air assist since the nozzle is farther away from the material. I like having the RF tube because I'm able to run the laser at higher power and not having any water cooling. The laser dot size is actually better than my diode laser. When I'm done with the acrylic job, I am looking forward to see what it can do on clear acrylic and glass. There does remain one issue that I am having with the auto focus. I use the laser for maybe a couple of hours in the evening, and I don't know what is causing it, but my work flow is to engrave several sheets before masking them and then cutting. Up until the cutting part the auto focus works great, then when I get to the cutting, the auto focus gets stuck. I play with it with the controls until it finally will end up going down to the focus block and do its focus thing. In all, I am pleased with the function of the laser.
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EN
Evan Neal
Reviewer
0 helpful votes
The team helped me get a replacement…
The team helped me get a replacement part, even through I bought the machine secondhand. I really appreciate it!
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JT
Josia Timothy
Reviewer
0 helpful votes
Highly recommended
The customer service was great and being able to chat to someone before buying was even better!
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MT
Mike Tyrrell
Reviewer
0 helpful votes
When I ordered my XRF I was getting…
When I ordered my XRF I was getting advertisements for free shipping, but when it all went down I had to pay for shipping.
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NO
Neal O.
Reviewer
0 helpful votes
Great Customer Service
Great laser but arrived with an issue. Customer service has been perfect and was able to help resolve the issue that occurred during shipping. Great experience with One Laser so far.
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SC
Shawn Curtis
Reviewer
0 helpful votes
So far love the Machine
So far love the Machine, setup took some time, more detailed instructions and videos would be greatly appreciated.
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FH
Frank Hanus
Reviewer
0 helpful votes
Top-notch equipment and promising support
The build quality of the OneLaser XRF is top-notch and has met all my expectations for a CO2 engraver. I’ve been in contact with their team, and they’ve assured me that a library of instructional videos is currently in development to help beginners get up to speed quickly. As a tech-forward organization, they are also actively rolling out technical support updates, which gives me great confidence in their long-term support.
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SP
Steve Primavera
Reviewer
0 helpful votes
The tech support has been outstanding
The tech support has been outstanding. They have gone above and beyond to answer all of my questions.
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JB
James Brown
Reviewer
0 helpful votes
One Lasers customer service is above…
One Lasers customer service is above all others. From start all the way through to your first project. Murphy was so helpful in getting me starting in my purchase then went above and beyound once it arrived. I had several questions about getting it into my basement shop and one laser worked directly with me to get it put into the right location. After that a small issue was quickly resolved by personal technician help on the phone directly. I've been using it for about a month now and could not be any happier with my new Hydra 9.
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RN
Rise N Grind Workshop
Reviewer
0 helpful votes
Speed Meets Innovation
We have been using our Hydra 9 and XRF laser engravers for the last 12 months. Having worked with many other laser brands in the past, this was definitely the Best Laser Engraver we have used inside the workshop. Having 2 laser tubes inside 1 laser and the ability to Raster Engraver at 1200/mm a second with the RF tube allowed us to create and sell products that a CO2 Laser Alone couldn't handle. The details of the RF are unmatched!
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MT
moses timofeyev
Reviewer
0 helpful votes
Still have not received my product it…
Still have not received my product or heard anything from them
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JM
Jared Mottes
Reviewer
0 helpful votes
Good Laser, terrible communication.
Excellent Laser. Overall support is poor and we were sold the Laser along with accessories that we were told would all be here in 2 weeks. Two accessories which were imperative to our process did not arrive until 3 and 5 months later as they were still in development. This was never clarified in any documentation or sales call. Our company ended up needing to retrofit and buy multiple extra devices to make the laser operate as we needed in the meantime.
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D
DonInCanada
Reviewer
0 helpful votes
Very solid machine and impressd so far!
So far so good. A few minor start up issues but my sales rep was very helpful.After a few years using a diode laser, I have graduated to C02, the XRF. The machine is very solid and feels like a commercial machine. It uses the Pro version of Lightburn and I am relatively proficient with that software. US support is a bonus as you can solve problems quicker as compared to companies that are off-shore. The machine is very repeatable and accurate. I have cut some acrylic and recommended settings were a good start. I also bought the riser base and just received the rotary tool to try some tumblers. Wanted a versatile machine to help me launch a laser business in 2026.
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WC
Wendel Charlton
Reviewer
0 helpful votes
I have the Onelaser XRF and this…
I have the Onelaser XRF and this machine works great. I have used other lasers, even with more power. With the Onelaser XRF I am able to cut the equivalent of a 60 watt. Also the speed is amazing. On my other laser, engraving at 600 mm per second, took much longer than my XRF. I would highly recommend this laser
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ST
Sanford Taylor
Reviewer
0 helpful votes
Do your research and join the OneLaser Facebook group
Everything worked, I had a few problems that were mine. Camera setup was difficult and you (setup directions) never mentioned the camera ready file in you thumb drive. Needs better manual.
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