Reviewer
0 helpful votes
Great company and app until I changed to another company. The credit I have built up from solar buy back they say they will not refund to me as I have only been with them 7 months. That is theft plain and simple. There is a subclause in the contract which no one reads that states you have to be a client for a year but that still seems like theft to me.
Reviewer
0 helpful votes
I’ve been a customer of Octopus Energy for several years. After many billing mistakes things seem to have settled down after they grasped the ability to differentiate my day rate from my night rate. I have been trying to change my current e7 tariff to the much bragged about Snug tariff, specially designed for people with storage heaters. I have compatible heaters and a compatible smart meter . It’s now been 2 months, lots of emails to my customer service representative Jade, who has been excellent. Still no switch! Not sure if it’s because I’ll be paying less! I think Jade may have given up now as she’s launched an internal grievance. I expected better from the best energy supplier according to Which! One star from me seems a bit generous! Steven Marsh.
Reviewer
0 helpful votes
Here’s a Twitter message you can use: @OctopusEnergy Transferred from Shell 8 months ago with no info asked, now hit with a £7k bill for 2 months despite paying monthly DD! As a single person, there’s no way I’ve used that much. Now my DD is hiked to £661.73? Called and told I’m a “complex case”—how am I supposed to get through winter like this? Stressed and anxious!
Reviewer
0 helpful votes
Don from Octopus Energy made the move so very easy from one provider to another. Hopefully by being a customer with Octopus my payments should be kept low. He was very helpful. Thanks Pete
Reviewer
0 helpful votes
Finally my bill query was sorted by Velibor who sorted the problem - so a successful end to the changeover in October 2021. However why did this take so long?Thank you Velibor - perfect customer service.