RJ
Ralph J Martino
Reviewer
0 helpful votes
Great Service
Our claim was handled quickly and we were very satisfied with the outcome.
Report a concern
Reviews
MS
MARILYN SUE KUHN
Reviewer
0 helpful votes
Jessica was helpful in that she…
Jessica was helpful in that she answered every question and explained what needed to be done either in a phone call or e-mail. Sue Kuhn
Report a concern
SY
scott yaniga
Reviewer
0 helpful votes
The absolute BEST insurer out there.
NJM has excellent customer service and support. Within 20 minutes of us reporting our accident NJM had already authorized and reserved a rental car. The entire repair process was quick and seamless. We love NJM.
Report a concern
FC
FRANKLIN CREIGHTON
Reviewer
0 helpful votes
I had a great experience working with…
I had a great experience working with Gianna C on my recent claim with NJM and the entire experience far exceeded my expectations. The settlement process was handled efficiently and I appreciated the high level of communication and customer service. I would confidently recommend NJM. Thank you Gianna. Franklin Creighton 08/05/2026
Report a concern
P
peter
Reviewer
0 helpful votes
C
Carol
Reviewer
0 helpful votes
Seamless and Expedient
Adjuster made a point of trying to clearly understand the details of a somewhat unusual claim; she was very patient as explained all the details. Interface either Caliber Collision was seamless and expedient.
Report a concern
JD
Janet DEVRY
Reviewer
0 helpful votes
Courteous and professional service
Courteous and professional service, handled in a timely manner.
Report a concern
CM
CHUNGLI MENG
Reviewer
0 helpful votes
ES
Ed S.
Reviewer
0 helpful votes
I have been with NJM for the past 49…
I have been with NJM for the past 49 years (49 years for auto and 41 years for homeowners) and never had a claim for either auto or homeowners. About 3 years ago I noticed neighbors within feet of my home getting their roof replaced and when I asked why they were doing this they told me it was due to a recent storm that damage their roofs. They told me that their homeowners policy all approved the replacements less their deductibles. So I decided to call NJM regarding my roof given I was with feet of many of the homes getting new roofs in my area. NJM told me they needed to sent an inspector to my home to look over the roof. The inspector arrived and after looking at my roof told me I had no storm damage? When I asked how that was possible given all the neighbor's around me having storm damage he couldn't answer my question. So I had no choice other than to paid a roofer over $14,000 to replace my damaged roof. A few years pasted and I got my new NJM homeowners policy in the mail and was surprised by the size of the premium increase so I decided to shop my policy. To my surprise I not only got lower premium quotes, but also got a lower deducible and the company I moved to also included water and sewer line coverage from the house to the street which NJM doesn't offer. I decided to stay with NJM for auto and my auto policy came up for renewal recently. Since I was no longer bundling auto and homeowners I knew my stand alone auto policy would be more so I called NJM to inquiry what my premiums would be if I went back to NJM for homeowners and auto. To my surprise even with the bundling of auto and homeowners and the projected dividend they pay the price I was given for both auto and homeowners with NJM was more than 20% higher than several other companies I got quotes from for the same coverage (except the new homeowners policy also gave me water and sewer coverage to the street which NJM doesn't off). So after thinking about it I decided to canceled my auto policy as well. Again in the past 49 years I have never had a claim for either auto or homeowners which includes the denied claim for the storm damaged roof I needed to paid for with no help from NJM. While I understand that insurance is something you have that you hope you never need to use, but at the same time it seems that since NJM has gone to an open enrollment insurance company in order to pay for all the TV ads and marketing they are doing to gain new customers it is coming at the expense of their long time customers with much higher premiums. Sadly it appears NJM is no longer the company they were when I started with them 49 years ago. So in closing, if you are a long time customer like I was I would strongly suggest you might need to do some shopping for coverage to determine if NJM is treating you in competitive way.
Report a concern
KS
Kirit Shah
Reviewer
0 helpful votes
Stacey Sloan
Reviewer
0 helpful votes
I was an NJM auto customer for 40…
I was an NJM auto customer for 40 years!!! This year's policy offer was over $6500 for 3 cars, 2x last year. I took it to market and went with a company that is charging me $3100 instead of $6500 for the same exact coverage. When I cancelled my NJM, the payment process was already in place and they took $615 out of my account. It took 2 weeks to get it returned only after I had to call to escalate the request. Fast forward 2 months and I receive a notice from a COLLECTION AGENCY for the same $615. WTAF!?!?!?! I am 1 of at least 4 long term customers that I know of that have cancelled NJM insurance.
Report a concern
AS
Annie Stowers
Reviewer
0 helpful votes
R
RJK
Reviewer
0 helpful votes
J
JoeM
Reviewer
0 helpful votes
Working with NJM is easy
It is not a good situation when I have to use my insurance. However, both the NJM website and NJM personnel made it an easy process to file and execute on the claim. The NJM recommended shop was easy to work with and car was repaired quickly. NJM has significantly raised their rate this year but I will stay with them because of the excellent service they provide.
Report a concern
FG
FRANCESCO GENCARELLI
Reviewer
0 helpful votes
They were very helpful
They were very helpful. They spoke to me very clearly and got everything handled quickly and efficiently.
Report a concern
A
ANDREW
Reviewer
0 helpful votes
There were definitely no jingles or…
There were definitely no jingles or mascots. Just good customer service. From the time I called in the claim to the time the claim was settled, the process was seamless and made me feel valued as a customer.
Report a concern
JC
Jerome Calia
Reviewer
0 helpful votes
Everything was easy Danielle Giordano…
Everything was easy Danielle Giordano made it all flow smoothly and Wreck O Mend did a great job on the repair
Report a concern
S
SM
Reviewer
0 helpful votes
Mariah was great to work with and made…
Mariah was great to work with and made the entire process smooth and easy to understand.
Report a concern
TA
Thomas A Martino
Reviewer
0 helpful votes
I’m guessing that I’ve been with NJM…
I’m guessing that I’ve been with NJM for about 40+ years now. When you find a good thing you stick with it. We’ve never encountered a single problem with NJM and anticipate that we never will. As prices and costs rise every year we understand this will include the insurance industry, and while NJM is no different, they don’t seem to gouge their customers with egregious prices, and they even send their customers a dividend check each year. Kudos to NJM
Report a concern
DJ
DOUGLAS J BUCK
Reviewer
0 helpful votes
My claim representative
My claim representative, Christine, stayed in touch with me through the whole process.
Report a concern
Page 1 of 2