JS
Jeff Savage
Reviewer
0 helpful votes
Ivan was great to work with today and…
Ivan was great to work with today and we look forward to working with him again.
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Reviews
Larry Allswede
Reviewer
0 helpful votes
Nextiva is a scam - RUN!
There are so many things that have gone wrong with this company that is has been a catastrophic experience. Every step of the way, beginning with set up, operations, functionality, customer support, technical support, and lastly, the Egregious and inexcusable incompetence in trying to cancel my membership. I want to officially go on record saying that this company is a scam. Do NOT trust them. Every other word is either a lie, or they are outrageously incompetent.
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Scott Mccall
Reviewer
0 helpful votes
Hustling but all well in the end.
All that hustle and in the end I got Kieth to help me understand what went wrong. Thanks to you Kieth. I hope to receive better services and you as my onboarding agent if ever your services are needed in Future.
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AJ
Alfred Joos Aspen HiTech
Reviewer
0 helpful votes
First two supporters refused to help…
First two supporters refused to help me, because they could not find me as an admin. But then I was connected to Andri in Kiev !!, and he helped me set up all of it. Explained the steps, I set up all 6 users, he added the phones with MAC addresses and explained the porting of our numbers. A REALLY GOOD supporter, Thanks Andri !! Glory to Ukraine.
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Tiago Oliveira
Reviewer
0 helpful votes
I rarelyAlmost One Year Later, My Business Phone Service Still Doesn't Work leave negative reviews
I rarely leave negative reviews, but my experience with Nextiva has been extremely disappointing. I have been a customer for nearly one year, and my business communication services have never been fully operational. After months of support requests, I finally resolved the voice service, but my SMS service has remained unavailable for more than a week despite multiple promises of resolution. My business depends on phone calls and SMS to communicate with customers. This ongoing issue has caused missed appointments, lost business opportunities, and financial losses. The situation became even more serious because, due to the incomplete porting process, I was unable to keep my business phone number registered with Zelle, which has also affected my ability to receive customer payments. I have opened multiple support cases and received several different timelines (24 hours, 48 hours, and 3–5 business days), yet the problem remains unresolved. I expected much better service from a business communications provider. I hope Nextiva takes responsibility for this situation and provides a permanent solution for its business customers.
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AA
Adeyemi A
Reviewer
0 helpful votes
Nice UI
Nextiva’s desktop and mobile apps are fantastically designed. The user interface is well-organized, making it easy to manage call routing, check messages, and access contacts on the fly. Being able to jump between my computer and smartphone seamlessly while keeping the exact same layout and experience has made working remotely so much simpler.
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MF
Margaret Floyd
Reviewer
0 helpful votes
Great pricing value
Honestly, Nextiva gives you way more bang for your buck compared to other business phone services we looked at. We were paying way too much with our old provider, but switching over slashed our monthly bill without sacrificing quality or features. The pricing tiers are super fair and transparent—no hidden fees catching us off guard. Definitely worth every penny.
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SC
Sherley Conway
Reviewer
0 helpful votes
Top notch Customer Service
Nextiva’s customer service is hands down the best I’ve experienced with a communications provider. The support staff are polite, patient, and knowledgeable. The mobile and desktop apps allow our team to handle client calls and texts anywhere without missing a beat. Super reliable service!
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elliott martinez
Reviewer
0 helpful votes
Bad communication.. from a communications company
The service works, but their recent shift to AI customer service sours the entire experience. I have several months with Nextiva and have yet to get my call system working 100%. The initial setup is all through the phone, no rep to help, and if you have any issues afterwards, you have to figure it out with the AI and web articles. Whenever I can get through to a real person, they do a good job of resolving issues, but good luck in any type of outage or emergency. I do not recommend relying solely on the automated customer service experience.
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AV
Ann Victor
Reviewer
0 helpful votes
Nextiva Texting Doesn't Work
Not only did it take nearly 2 months to get my 10DLC approved...I then find out I have to copy and paste each template for the response, so there is no automation, no nothing...what a joke and waste of my money and my time. Now I have to reconsider my whole phone/texting plan because this doesn't work. I will respond back to you. I guarantee you I have a real account and have spoken many times with your tech people. The whole reason I selected Nextvia was to be able to call and text the same number. Technically, you can do both, but then I have to manually respond with 10DLC compliant message, so How is that fair? How is that right? To me, that is a bad product and false advertising. I sent you an email and it bounced. Apparently, you just did a standard response and have no interest in hearing complaints.
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B
Beauty
Reviewer
0 helpful votes
TH
Tyler Hammer
Reviewer
0 helpful votes
The phone technician was incredible…
The phone technician was incredibly patient and amazing. They patiently built the foundation of our new system and walked me through all the configuration steps, answering all my questions along the way.
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BD
Bridget Desiderio
Reviewer
0 helpful votes
Excellent company
Excellent company, professional employees made my experience extremely easy! They are a huge blessing!❤️
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NP
Nathanael Perez
Reviewer
0 helpful votes
Great customer service
Great customer service, small wait time but they were speedy with my billing requests.
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KB
Kevin Biemuller
Reviewer
0 helpful votes
Customer service is non existent
Customer service is non existent. Product is very hard to set up. Little help available. App does not work. Cannot get voicemails anywhere except email. Would not recommend.
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CM
C. Monnette
Reviewer
0 helpful votes
811 call center
We are a very different type of call center as we do not sell anything merely transfer information. Our team at Nextiva has been quick to learn the industry, our needs and our special circumstances. We were looking for a one stop shop instead of trying to piece things together from different vendors. So far - I think we have succeeded with Nextiva and our team. They are quick to provide solutions when we encounter a blip and customer service is there when we need them. The transfer was easy for our agents and we did not have many issues other than an issue in our firewall which was resolved.
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JD
Justin Douglas
Reviewer
0 helpful votes
AC
Andrea Casey
Reviewer
0 helpful votes
mario was clear and helpful and a…
mario was clear and helpful and a pleasure to work with!
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A
A.Burton
Reviewer
0 helpful votes
your porting department is unreachable
your porting department is unreachable. Can't reach anyone in service department. Sales rep doesn't answer calls. I want to be refunded and cancel my account. I need to move on to another company that wants my business. In response to your replies: I resolved the issue by cancelling my account and getting refunded eventually. I have moved on to one of your competitors.
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IA
Irfan Ahmed
Reviewer
0 helpful votes
Excellent customer service and onboarding
The whole sign up and onboarding was top notch
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