Reviewer
0 helpful votes
Nexamp makes a complicated process understandable through multiple communications that clarify the process and build trust in the customer. The instructions were always clear and doable.
Reviewer
0 helpful votes
I have been a Nexamp customer since January 2024. For the 1st two years things ran like clockwork, we'd see a credit from Xcel Energy and a month later we'd get a bill from Nexamp less our savings. Nice way to invest in solar energy and save a little money. Since January of 2026, our bills from Nexamp stopped. I called on a couple of occasions to inquire on the status of the bills and they were having trouble working with Xcel Energy. As a customer, I don't care who is at fault, I just want a consistent bill. Received a notice today that Nexamp "experienced delays in processing monthly solar credit data". As a customer, billing is what Nexamp does and what they should be good at, this is not an acceptable excuse. I'll pay for the four months of bills that were never sent issued but am canceling my service with Nexamp, the small saving is not worth the billing issues.
Reviewer
0 helpful votes
All the personal I spoke with where very knowledgeable about their product and explained everything so that I could understand everything very clearly.
Reviewer
0 helpful votes
So far, so good, but I have no idea how long this will actually take.
Reviewer
0 helpful votes
Your invoices and notifications are wrong. I may report your "service" to the utilities commission
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Make it easier o transfer from one solar provider to another. I had enrolled with another solar provider but was dissatisfied with their billing process. I realized that it would take 90 days for a change to another provider, but there seemed to be a great deal of concern about my motives. I simply wanted to make a change.
Reviewer
0 helpful votes
Just waiting to get started so no opinion at this time. Waiting when I will see 15 percent discounted bill. 😄😮😄😟
Reviewer
0 helpful votes
Easy to sign up. I received a $75 e gift card as a promotion for signing up. Great communication! This sign up process went smoothly! I recommend this company and love what they are doing!
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0 helpful votes
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0 helpful votes
Customer service has been excellent and the rebate is great
Reviewer
0 helpful votes
So helpful getting me set up with my new account. Outstanding Customer Service.
Reviewer
0 helpful votes
Did what they stated so far. Only had one power bill and the 15 percent reduction really helps my budget
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0 helpful votes
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0 helpful votes
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0 helpful votes
I am very excited to be able to get solar energy since I cannot mount my own solar panels. I cannot speak to the cost savings yet, but so far the process has been smooth and informative.
Reviewer
0 helpful votes
Billing is in error. My service ended in March. They sent me another bill for $40. Not paying. Terrible experience on billing, rebates, etc. STAY AWAY!!
Reviewer
0 helpful votes
The folks that I dealt with were great and the setup was easy. However, I still am not active after several months, and I'm not getting any help yet from Nexamp as far as my electric bill is concerned. I'd like to know when I'm actually going to start getting a benefit.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
I wanted to thank Keinicia for all her help with my account. It is rare in this day and age to find someone so knowledgeable and competent. In addition she was patient in explaining things to me and very clear. Fantastic customer service from her!
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