ML
Maximilien Lagneau
Reviewer
0 helpful votes
The person on the phone was very…
The person on the phone was very understanding and kind
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Reviews
LD
Lynda Deacon
Reviewer
0 helpful votes
Rubbish
Rubbish. Paid for and sent in a DNA swab. Told me online results were ready. Not able to find them. Tried contacting them but site does not allow it. Searched for a phone number to no avail. However during the time I was waiting inundated by possible matches which I did not want cluttering up my inbox. All I want is the DNA result and that has not happened. In the end had to block them as so many matches like fourth cousins coming through and just not interested. Suspicious of companies who do not have a phone number.
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T
Thomas
Reviewer
0 helpful votes
A salesman who could sale ice at the…
A salesman who could sale ice at the north pole. Not sure really what I got but think I have the same program I had. Hope so. But then, there is that stupid security game you have to play when you sign in.
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HH
Heather Holder-Lunn
Reviewer
0 helpful votes
Appalling customer service
I wrote the review below which prompted a reply and the offer of a replacement kit. I'll update my review with a higher rating if I get DNA results. I understand this may take some time. My review: Appalling customer service. I’ve tried to get a response from their customer team. I don’t think they have one. A complete waste of money. It feels like a scam. Lots of emails but no actual results. I’m so disappointed. I bought the kit for my mother. Wish we’d chosen the alternative service. My heritage are absolutely hopeless.
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RF
Rita Fields
Reviewer
0 helpful votes
Renewal
The young lady who helped me renew my subscription was personable and very pleasant to talk to. The renewal was easy.
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KW
Kathleen Will
Reviewer
0 helpful votes
NM
Nahyun Maeng
Reviewer
0 helpful votes
I was unexpectedly charged due to an…
I was unexpectedly charged due to an automatic renewal. I had not used the service and requested a refund within the 30-day money-back guarantee period stated in MyHeritage’s Terms of Service. I contacted customer support and clearly explained that I wanted a full refund. Customers should not have to repeatedly request a refund when a company has already promised a 30-day money-back guarantee. I hope MyHeritage improves transparency regarding automatic renewals and processes refunds fairly and promptly.
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T
Tracey
Reviewer
0 helpful votes
Saar was very professional and helped…
Saar was very professional and helped me along the way to figure out which plan was best for me. He went above and beyond, and I would highly recommend him to anyone who is interested in learning more about their heritage.
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JS
Janet Sands
Reviewer
0 helpful votes
The gentleman I talked to was helpful…
The gentleman I talked to was helpful and polite.
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A
Anne
Reviewer
0 helpful votes
When I contact 'My Heritage' now I get…
When I contact 'My Heritage' now I get this: Hi, Thank you for contacting us. I understand that you'd like to receive a refund for your charge on MyHeritage. Unfortunately, I was unable to locate any account on MyHeritage under the email address from which you are writing. I'm sorry for the inconvenience. To assist you, please send the following information in a new email sent from the address you used to sign up to MyHeritage and not as a reply to this email: • The last 4 last digits of the credit card that you used to make your purchase and the credit card type; or, if you purchased via PayPal, the PayPal transaction ID. • Proof of payment (the proof of payment should include the amount, the name of the credit card holder exactly as it appears on the credit card, and the date of charge). I send the information they ask for over and over and over again. This is a 'scam' company. They obviously have 'automated responses'. I put up a review yesterday and a 'Lene' responded. We see if this is another 'automated' response.
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MC
Martin Clements
Reviewer
0 helpful votes
Made contact very quickly and resolved…
Made contact very quickly and resolved my issue
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MW
Maggie Wheeler
Reviewer
0 helpful votes
Quick and Kind Help
The phone call to resolve the issue was quick, and the staff offered lots of solutions. Noah was very nice and handled the problem quickly.
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M
Michael
Reviewer
0 helpful votes
Excellent custoner service from Matten
Excellent custoner service from Matten. He really "went the extra mile"
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EF
Ellis Fiedtkou-Leonard
Reviewer
0 helpful votes
An Offer That I Could Not Refuse
Yuval, the customer relations manager, explained all of my options concerning renewal of my subscription, which ended on 4 August. He was very patient in the way he listened in order to understand how I use My Heritage’s services. We finally agreed on a a new subscription that met my needs for a very reasonable annual cost.
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RM
Rebecca Mccafferty
Reviewer
0 helpful votes
Alex was very friendly And very…
Alex was very friendly And very knowledgeable he gave excellent customer service a real credit to you , Thank you Alex
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AD
Amanda Dotson
Reviewer
0 helpful votes
JW
Jack Wilson
Reviewer
0 helpful votes
Looking forward to new discoveries
Oran did a good job of explaining the features of the Omni plan. I decided to give it a try.
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A
Ann-Marie
Reviewer
0 helpful votes
The man who spoke was polite and had a…
The man who spoke was polite and had a great approach and was patient with us I would recommend him to friends
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EC
Ernesto Cavalli
Reviewer
0 helpful votes
Customer Support
Customer Support is abhorrent, I am a paying customer that after mistakenly changing my birth year on the website have been blocked out for 3 days now, I left my number to change my birth date and was told I would receive a call shortly, not once did I hear my phone ring. Then I tried asking them to get permission from a guardian, by sending them an e-mail with a code which I could then input and be allowed to continue. No e-mail ever arrived, I tried multiple times, multiple e-mail accounts. Nothing. Then I e-mailed your customer support myself only to get an AI, to whom I kindly asked if I could speak to a human. "An agent will be with you shortly" Guess what? Never happened. So then I called your International customer support helpline thinking i could finally talk to a real human. But I got an automated message and after 25 minutes all it did, was tell me to send an e-mail to your customer support. Again. So you took my money, locked me out and never allowed me back in. That sounds like unjust enrichment or even breach of contract. I also bought a DNA kit which I CANNOT activate. I don't care if you don't get it fixed immediately but at least allow me to talk to a human and not a brick wall of a chatbot. Taking my money and leaving me in the dirt with nothing is something I could sue for.
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SW
Sarah wallace
Reviewer
0 helpful votes
Adi helped me understand what my…
Adi helped me understand what my options were, and was very kind and helpful.
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