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Alexandra Raphael
Reviewer
0 helpful votes
Reviews
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JP
Reviewer
0 helpful votes
Great photobooks and first class customer support
I’ve used Motif Photos for photobooks many times over several years. The books are always excellent and the software is pretty good, particularly when used on a laptop (not so good on an iPad). Today I had a problem soon after placing a new order for a photobook. I spotted a small but annoying mistake in the title which I hadn’t seen before. I contacted Motif via its chatbot, explained the problem, and was quickly transferred to a human agent, Fakhour. He was extremely helpful, told me he was able to cancel the order because it had only just been placed, and that I could then re-order the book after making the necessary correction. Great customer support - and even the chatbot (these things are so often ghastly!) worked well and efficiently.
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JS
Jeff Salton
Reviewer
0 helpful votes
Motif photo albums are the best...for sure. But...
I have used Motif/Mimeo for several years, for annual family photo albums, and occasionally albums for special occasions. And I have also occasionally used other photobook providers. Generally the Motif quality is excellent, far superior to others, and all my family are thrilled with them. For 2025 we finished with 61 pages and over 400 photos - our biggest yet! To do it properly it takes considerable time, but worth it in our view. There is, however, one shortcoming in the Motif photobook process: Motif could benefit by using text boxes that are less difficult to format and to place on a page, either on or between the accompanying photos. My suggestion would be to have smaller text 'boxes' that can be more easily sized. Or a popup window in which the user could key in the text and the program would automatically insert the text, set boundaries for the resulting text 'box', and then allow the user to move it intact to wherever it is wanted on the page, or in a photo. I hope I have described properly the process I envision, which would substantially cut down the required time to insert text into a project.
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Stephen Iles
Reviewer
0 helpful votes
Great customer service
I submitted a review of my Motif/Mimeo photo book saying how disappointed I was with the product as it didn’t match previous books that I had received. I had an excellent response from their customer support team explaining that I had received the wrong format of photo book and they would reproduce it in a hardcover format as per previous books I received at no cost! This is customer service excellence!
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Majid Qureshi
Reviewer
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Wendy
Reviewer
0 helpful votes
Amazingly good customer service and tech support solved my problem!
I spent 3 days with your tech support trying to get my book uploaded to Motif. I was never able to do it either directly with my home internet connection or by creating a camera ready pdf. After working for 3 months to create the project, that was pretty stressful. I finally went to the Apple genius bar and they were able to upload the book directly on their more powerful internet connection. The problem with the pdf was never solved. After posting the above review I was contacted by Mimeo tech support. They worked with me to solve the PDF problem and also gave me the opportunity to create a small book as a complimentary gift for my earlier trouble. I was extremely impressed by Mimeo’s customer service and caring assistance
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lorena
Reviewer
0 helpful votes
DH
David Hughes
Reviewer
0 helpful votes
Great quality of image reproduction and…
Great quality of image reproduction and album construction. Kept up to date on progress of order and delivered quickly and reliably.
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N
NANCY
Reviewer
0 helpful votes
I like that it's easy to create custom…
I like that it's easy to create custom layouts. The formatting is flexible, yet keeps the spaces between consistent, so the look is always professional.
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Peg
Reviewer
0 helpful votes
Finished book June 3 couldn't get it to…
Finished book June 3 couldn't get it to print chatted with about 6 or 7 people, had to end up figuring out on my own. Had to go back create a book click motif- then put in tray photos that only transferred one at a time. I am making her book two because the photos I thought were there, and started over transferring again. Taking me weeks vs days. I haven't seen the book because it went to my granddaughter. I am sorry that no one could actually understand me, that's on me, but the old days were so easy and did 2nd granddaughter on Shutterfly. I thought I had to go back to Motif and so 3rd granddaughter was Motif. First granddaughters was so easy and made 3 books and they arrived all on time when finally could get rid of yellow and red triangles.Then paid for and shipped. It's exhausting.If I edited, they said pixels bad. So not happy but gave 3 stars for your effort and hopefully I can get this last book out in time. Thank you for listening.
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I
IC
Reviewer
0 helpful votes
It has been a month and I haven’t…
It has been a month and I haven’t received my album
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K
Kathy
Reviewer
0 helpful votes
Looked like a piece of art
User-friendly program, good editing tools, superior quality paper and finished product, quick delivery. My photobook had the look of a piece of art.
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LK
Linda K
Reviewer
0 helpful votes
It was easy to make the book on the…
It was easy to make the book on the site. The pictures came out clear. I had it in a week! The whole experience was better than expected. Will definitely be making more books.
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C
customer
Reviewer
0 helpful votes
Infuriating, expensive, but really high quality
We have been getting annual photo albums printed from Motif (and before that, Apple) for over 10 years. Print quality is fabulous. The ordering process in recent years is infuriating: clicking "buy" in the Mac OS app doesn't work, you have to try it a few times, then contact tech support, they say "oh yeah, it doesn't work" and tell you some magic sequence of keyboard clicks to export the right kind of pdf which you then upload to some secret bit of the website. Every year it drives me nuts and I'm on the verge of giving up and getting our album printed somewhere else. Which would doubtless be cheaper: Motif is expensive. When it arrives, though, it is beautiful. Please please please, how hard can it be to get someone to fix your website?
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GM
Gerald Mayo
Reviewer
0 helpful votes
An enjoyable process
I enjoy how easy it is to design the photo books. They always look professional and beautiful.
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LM
Lesley Mcvey
Reviewer
0 helpful votes
Very quick turnaround.
Very quick turnaround. Made my last minute collection of pics. Look good
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C
customer
Reviewer
0 helpful votes
Formatting has imporved from when i…
Formatting has imporved from when i first started using Motiv. How to delete photos selections from the bottom tray is not clear.
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C
customer
Reviewer
0 helpful votes
AV
Arein Vera
Reviewer
0 helpful votes
The quality is excellent
The quality is excellent, but what I do miss is that you can't use photo's for a background of an other picture.
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S
Sam
Reviewer
0 helpful votes
Excellent physical product and Photos plug in
I'm really pleased with both of the photo books that I have ordered from Motif. Simplicity of the software is my favorite feature and ofc the fact that it plugs in to the Photos app on Mac. Both came as high quality hardcover books with no imperfections. Photos were printed in high quality. I will guaranteed be making more motif books in the future!
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